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MacBook Pro w/ Retina Display w/ Dead Pixels

R

Rilely

macrumors member
Original poster
Oct 9, 2008
55
1
Washington, D.C.
I just received my 2.7 GHZ Retina Display with 16 GB RAM and 768 SSD. Guess what, dead pixels! I'm so heartbroken. I know it's just a machine but, what gives? This is my third product from Apple with display problems. The pixels are noticeable and once you notice them you can't not notice them. Its always there.

I'm going to the Genius Bar tomorrow. The Apple Customer Service representative said they might consider it normal... If that is the case, what should I do then? I don't think I should have to live with it given the investment I made into the machine...

I have awful luck.
 
If it bothers you then return it. I try not to look for dead pixels but if i notice them then it has to go back. If they say no then just return it as your within your 14 day no quibble returns.
 
Rilely said:
I just received my 2.7 GHZ Retina Display with 16 GB RAM and 768 SSD. Guess what, dead pixels! I'm so heartbroken. I know it's just a machine but, what gives? This is my third product from Apple with display problems. The pixels are noticeable and once you notice them you can't not notice them. Its always there.

I'm going to the Genius Bar tomorrow. The Apple Customer Service representative said they might consider it normal... If that is the case, what should I do then? I don't think I should have to live with it given the investment I made into the machine...

I have awful luck.
Click to expand...
Considering how Apple describes this device as "revolutionary" or as the best device they've ever made, no way in hell should you live with something that detracts from the screen. My guess is you dropped close to $4k on this machine?
 
Sorry to hear. I am not sure I understand however how it's so noticeable on a display with such tiny pixels. On the other hand non of my apple products to date have had bad screens or dead pixels. Even my g4 powerbook aluminum I have bene using till my rmbp gets here still has no dead pixels. Luck of the draw I guess.
 
Sorry to hear that Riley. I would return your computer completely if I were you. I just came back from another Apple store with a brand new base model of the retina Macbook. The girl there was nice enough to let me check it out before I left the store with it just in case I spot anything that I don't want to see. I guess I got lucky this time and there was no bad pixels on the screen except 1 bright white dot in the corner when I switched the background to the naked black mode. Then few seconds later, that bright dot just went away/disappeared!! So I would say I am very happy with my purchase for now.
 
Don't be heartbroken.

I'm about to receive my second replacement unit which will be my third rMBP. All in the span of two weeks ;) First had the light spot issue, second had four dead pixels.

Apple will take care of you. Just be calm and polite to those that are assisting you.
 
Thanks for the responses. After waiting 3.5 weeks for the new computer (very patiently) this is just depressing. I know, first world problems, but a guy can be sad at not having what he expected 3.5 weeks later and a bucket load of money out the savings.

I'm going to bring it into the Apple Bar tomorrow but I may just return it if they won't help me out. I'll have to return it online though and spend weeks waiting for the refund in order to re-buy the same unit, right? That could be close to 5-6 weeks given order times at the moment.
 
Rilely said:
Thanks for the responses. After waiting 3.5 weeks for the new computer (very patiently) this is just depressing. I know, first world problems, but a guy can be sad at not having what he expected 3.5 weeks later and a bucket load of money out the savings.

I'm going to bring it into the Apple Bar tomorrow but I may just return it if they won't help me out. I'll have to return it online though and spend weeks waiting for the refund in order to re-buy the same unit, right? That could be close to 5-6 weeks given order times at the moment.
Click to expand...

I think even if you bought it online you can still return it to your local store. Just get it from the store if I were you.
 
Just as a quick update...

Apple was great about my concerns and offered to replace the machine! I'm really happy about this outcome. Let's hope the new computer that will come in two weeks does not have similar problems. In the mean time, they are letting me continue to use the old laptop and will transfer the data from this one when the new one comes in. How great!

Cheers,
Rilely
 
Rilely said:
In the mean time, they are letting me continue to use the old laptop and will transfer the data from this one when the new one comes in.
Click to expand...

Wow, that is really great!

I hope my rMBP won't have any problems when it arrives. Since my country has no original Apple store with Genius Bar etc. In this case, I think they won't let me use my broken before replacement arrives.

I can just pray. :rolleyes:
 
Rilely said:
Just as a quick update...

Apple was great about my concerns and offered to replace the machine! I'm really happy about this outcome. Let's hope the new computer that will come in two weeks does not have similar problems. In the mean time, they are letting me continue to use the old laptop and will transfer the data from this one when the new one comes in. How great!

Cheers,
Rilely
Click to expand...

Sad to hear you got a machine with dead pixels :(

But good to hear that they let you use it while the new is on its way to you and they want to transfer the data! :)

teeejay said:
Wow, that is really great!

I hope my rMBP won't have any problems when it arrives. Since my country has no original Apple store with Genius Bar etc. In this case, I think they won't let me use my broken before replacement arrives.

I can just pray. :rolleyes:
Click to expand...

Same here :/ I live in Denmark so dont hope so :(

But i think that they say i can use my broken until the replacement arrives, because they know me well!
And also when they are premium resellers then i hope they do the same as Apple :p
 
I'm really sorry to hear about your experience with the dead pixels, but I'm pleased that you're content with the outcome regarding Apple's willingness to take the computer back. My rMBP is due to arrive later in the month and I'm dreading the possibility that it will have dead pixels. I've had bad luck with screens in the past, so I'm hoping my luck changes. Enjoy the new computer when it arrives!
 
A few years ago I ordered a high end Sager that arrived with a few stuck pixels. I downloaded a software program alternated the RGB colors quickly while running, you would just start it and put its window over the affected area. Ran it overnight for each of the bad pixels and it worked... I wasn't expecting it to do anything so was pleasantly surprised! Screen was flawless from that point onward.

Might be worth a try before returning your rMBP if it is otherwise a good unit. Not sure these programs are made for OSX but you can always run it via Bootcamp or Parallels. Here is one I found as a quick search that might work with Safari/Java

http://www.jscreenfix.com/basic.php
 
Rilely said:
I just received my 2.7 GHZ Retina Display with 16 GB RAM and 768 SSD. Guess what, dead pixels! I'm so heartbroken. I know it's just a machine but, what gives? This is my third product from Apple with display problems. The pixels are noticeable and once you notice them you can't not notice them. Its always there.

I'm going to the Genius Bar tomorrow. The Apple Customer Service representative said they might consider it normal... If that is the case, what should I do then? I don't think I should have to live with it given the investment I made into the machine...

I have awful luck.
Click to expand...

Sigh, I'm sorry to hear that. You must insist on a replacement, or return the machine and buy another one. Your configuration should be available for the immediate purchase in store since it's so called "ultimate version". However, here in Boston they still haven't got them in stock.
 
I have 4 dead pixels on my Rmbp, and they bother me, especially when im watching videos. What should i do, will apple replace it for me?
 
lokdog said:
I have 4 dead pixels on my Rmbp, and they bother me, especially when im watching videos. What should i do, will apple replace it for me?
Click to expand...

Take it back. I'm of those who can't stand a single dead pixel. Even more so for a machine that costs more $3,000+... Take it back and make your money worth it. This will also help/encourage/force companies into building better and higher quality products!
 
ivoruest said:
Take it back. I'm of those who can't stand a single dead pixel. Even more so for a machine that costs more $3,000+... Take it back and make your money worth it. This will also help/encourage/force companies into building better and higher quality products!
Click to expand...

Dead Pixels have now increased to 8, going to call apple tomorrow
 
Mine had "dead" pixels when it arrived - about 4. I fixed them all by rubbing them with a cloth once or twice. Two weeks on and the screen's been perfect ever since.

Give it a try before you return it.
 
Okay I know this is going to sound silly… but I thought I had a dead pixel when I first got my machine. I rubbed that spot repeatedly, no effect. Then one day I decided to clean my screen. The "dead pixel" ended up being a tiny, tiny bit of adhesive or something that didn't come out when rubbed, but came off after wetting the screen and cleaning it.

I don't know if that's your issue, but it can't hurt to clean the screen just in case.
 
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