MacBook Pro w/ Retina Display w/ Dead Pixels

Discussion in 'MacBook Pro' started by Rilely, Jul 5, 2012.

  1. Rilely macrumors member

    Joined:
    Oct 9, 2008
    Location:
    Washington, D.C.
    #1
    I just received my 2.7 GHZ Retina Display with 16 GB RAM and 768 SSD. Guess what, dead pixels! I'm so heartbroken. I know it's just a machine but, what gives? This is my third product from Apple with display problems. The pixels are noticeable and once you notice them you can't not notice them. Its always there.

    I'm going to the Genius Bar tomorrow. The Apple Customer Service representative said they might consider it normal... If that is the case, what should I do then? I don't think I should have to live with it given the investment I made into the machine...

    I have awful luck.
     
  2. Aksta macrumors regular

    Joined:
    May 3, 2011
    Location:
    Surrey, UK
    #2
    If it bothers you then return it. I try not to look for dead pixels but if i notice them then it has to go back. If they say no then just return it as your within your 14 day no quibble returns.
     
  3. kdoug macrumors 6502a

    kdoug

    Joined:
    Jun 2, 2010
    Location:
    Iowa City, IA USA
    #3
    Considering how Apple describes this device as "revolutionary" or as the best device they've ever made, no way in hell should you live with something that detracts from the screen. My guess is you dropped close to $4k on this machine?
     
  4. 01mggt macrumors 6502

    Joined:
    Jun 23, 2010
    #4
    Sorry to hear. I am not sure I understand however how it's so noticeable on a display with such tiny pixels. On the other hand non of my apple products to date have had bad screens or dead pixels. Even my g4 powerbook aluminum I have bene using till my rmbp gets here still has no dead pixels. Luck of the draw I guess.
     
  5. mac3609 macrumors member

    Joined:
    Jun 28, 2012
    #5
    Sorry to hear that Riley. I would return your computer completely if I were you. I just came back from another Apple store with a brand new base model of the retina Macbook. The girl there was nice enough to let me check it out before I left the store with it just in case I spot anything that I don't want to see. I guess I got lucky this time and there was no bad pixels on the screen except 1 bright white dot in the corner when I switched the background to the naked black mode. Then few seconds later, that bright dot just went away/disappeared!! So I would say I am very happy with my purchase for now.
     
  6. gabe211 macrumors member

    Joined:
    Dec 27, 2011
    #6
    Don't be heartbroken.

    I'm about to receive my second replacement unit which will be my third rMBP. All in the span of two weeks ;) First had the light spot issue, second had four dead pixels.

    Apple will take care of you. Just be calm and polite to those that are assisting you.
     
  7. Rilely thread starter macrumors member

    Joined:
    Oct 9, 2008
    Location:
    Washington, D.C.
    #7
    Thanks for the responses. After waiting 3.5 weeks for the new computer (very patiently) this is just depressing. I know, first world problems, but a guy can be sad at not having what he expected 3.5 weeks later and a bucket load of money out the savings.

    I'm going to bring it into the Apple Bar tomorrow but I may just return it if they won't help me out. I'll have to return it online though and spend weeks waiting for the refund in order to re-buy the same unit, right? That could be close to 5-6 weeks given order times at the moment.
     
  8. mac3609 macrumors member

    Joined:
    Jun 28, 2012
    #8
    I think even if you bought it online you can still return it to your local store. Just get it from the store if I were you.
     
  9. Rilely thread starter macrumors member

    Joined:
    Oct 9, 2008
    Location:
    Washington, D.C.
    #9
    Just as a quick update...

    Apple was great about my concerns and offered to replace the machine! I'm really happy about this outcome. Let's hope the new computer that will come in two weeks does not have similar problems. In the mean time, they are letting me continue to use the old laptop and will transfer the data from this one when the new one comes in. How great!

    Cheers,
    Rilely
     
  10. teeejay macrumors regular

    Joined:
    Jun 21, 2012
    Location:
    Prague, Czech Republic
    #10
    Wow, that is really great!

    I hope my rMBP won't have any problems when it arrives. Since my country has no original Apple store with Genius Bar etc. In this case, I think they won't let me use my broken before replacement arrives.

    I can just pray. :rolleyes:
     
  11. AndersBrohus macrumors regular

    Joined:
    Jul 7, 2012
    Location:
    Denmark!
    #11
    Sad to hear you got a machine with dead pixels :(

    But good to hear that they let you use it while the new is on its way to you and they want to transfer the data! :)

    Same here :/ I live in Denmark so dont hope so :(

    But i think that they say i can use my broken until the replacement arrives, because they know me well!
    And also when they are premium resellers then i hope they do the same as Apple :p
     
  12. mac1984user macrumors 6502a

    mac1984user

    Joined:
    Dec 10, 2009
    Location:
    United Kingdom
    #12
    I'm really sorry to hear about your experience with the dead pixels, but I'm pleased that you're content with the outcome regarding Apple's willingness to take the computer back. My rMBP is due to arrive later in the month and I'm dreading the possibility that it will have dead pixels. I've had bad luck with screens in the past, so I'm hoping my luck changes. Enjoy the new computer when it arrives!
     
  13. teeejay macrumors regular

    Joined:
    Jun 21, 2012
    Location:
    Prague, Czech Republic
    #13
    I ordered it directly from Apple so... Maybe it was bad idea after all, I should have sticked with premium resellers.. :(

    In that case I wish, I could reach some agreement with Apple via phone ;)
     
  14. ekovalsky macrumors newbie

    Joined:
    Jun 13, 2012
    #14
    A few years ago I ordered a high end Sager that arrived with a few stuck pixels. I downloaded a software program alternated the RGB colors quickly while running, you would just start it and put its window over the affected area. Ran it overnight for each of the bad pixels and it worked... I wasn't expecting it to do anything so was pleasantly surprised! Screen was flawless from that point onward.

    Might be worth a try before returning your rMBP if it is otherwise a good unit. Not sure these programs are made for OSX but you can always run it via Bootcamp or Parallels. Here is one I found as a quick search that might work with Safari/Java

    http://www.jscreenfix.com/basic.php
     
  15. AndersBrohus macrumors regular

    Joined:
    Jul 7, 2012
    Location:
    Denmark!
    #15
    Yeah.. I get my RMBP in around 1½-2 weeks :D
     
  16. teeejay macrumors regular

    Joined:
    Jun 21, 2012
    Location:
    Prague, Czech Republic
    #16
    Mine delivery is from 23. to 27th July. I was kinda hoping, that it ll arrive sooner :)
     
  17. maratus macrumors 6502a

    maratus

    Joined:
    Jun 12, 2009
    Location:
    Canada
    #17
    Sigh, I'm sorry to hear that. You must insist on a replacement, or return the machine and buy another one. Your configuration should be available for the immediate purchase in store since it's so called "ultimate version". However, here in Boston they still haven't got them in stock.
     
  18. lokdog macrumors newbie

    Joined:
    Aug 12, 2012
    #18
    I have 4 dead pixels on my Rmbp, and they bother me, especially when im watching videos. What should i do, will apple replace it for me?
     
  19. iLikeTurtles! macrumors 6502

    Joined:
    Jun 22, 2012
    #19
    if u read the posts, what do u think?
     
  20. ivoruest macrumors 6502

    ivoruest

    Joined:
    Jul 12, 2010
    Location:
    Guatemala
    #20
    Take it back. I'm of those who can't stand a single dead pixel. Even more so for a machine that costs more $3,000+... Take it back and make your money worth it. This will also help/encourage/force companies into building better and higher quality products!
     
  21. lokdog macrumors newbie

    Joined:
    Aug 12, 2012
    #21
    Dead Pixels have now increased to 8, going to call apple tomorrow
     
  22. Feed Me macrumors 6502a

    Feed Me

    Joined:
    Jan 7, 2012
    Location:
    Location Location
    #22
    Mine had "dead" pixels when it arrived - about 4. I fixed them all by rubbing them with a cloth once or twice. Two weeks on and the screen's been perfect ever since.

    Give it a try before you return it.
     
  23. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #23
    Doesn't matter if apple considers it normal, you can return it for any reason in those first 30 days
     
  24. klover macrumors 6502a

    Joined:
    Jun 7, 2009
    #24
    14 days.
     
  25. AZREOSpecialist macrumors 68000

    AZREOSpecialist

    Joined:
    Mar 15, 2009
    #25
    Okay I know this is going to sound silly… but I thought I had a dead pixel when I first got my machine. I rubbed that spot repeatedly, no effect. Then one day I decided to clean my screen. The "dead pixel" ended up being a tiny, tiny bit of adhesive or something that didn't come out when rubbed, but came off after wetting the screen and cleaning it.

    I don't know if that's your issue, but it can't hurt to clean the screen just in case.
     

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