Macbook Pro won't restart when installing updates

Discussion in 'OS X El Capitan (10.11)' started by Sam1487, Jul 13, 2015.

  1. Sam1487 macrumors member

    Sam1487

    Joined:
    Jan 18, 2009
    Location:
    Between Nottingham & Derby, UK
    #1
    Hi

    I saw an update for the beta in the app store which supposedly helped with the crashing of 32-bit apps. However, when I try and restart it from within the App store the computer just hangs. I can't restart the Finder however, I can open other apps and work fine in them (this post is being written on Chrome after one of these failed shutdowns (the finder won't reboot, but everything else is fine).

    If I do a hard reset, then shut the machine down / restart it etc it works fine, it only appears to be when I'm trying to get this update to install.

    Is there anyway to delete the update file (that I assume is now on my mac somewhere) so I can try downloading it again? Or is trying to install this unsuccessfully a known bug?

    Thanks

    Sam
     
  2. nosajgames macrumors newbie

    nosajgames

    Joined:
    Apr 28, 2015
    Location:
    Long Island, NY
    #2
    Thats been happening to me as well. I am running MBP 15" Mid-2010 i7
     
  3. Sam1487 thread starter macrumors member

    Sam1487

    Joined:
    Jan 18, 2009
    Location:
    Between Nottingham & Derby, UK
    #3
    Strangely, the item no longer appears in the updates section of the app store, and the computer restarts fine now. I didn't really do anything as far as I know.

    Though it doesn't seem to have helped any of the 32-bit apps I was hoping it would...

    Still, the price of a beta.
     
  4. Porsupah, Jul 22, 2015
    Last edited: Jul 22, 2015

    Porsupah macrumors member

    Porsupah

    Joined:
    Oct 18, 2013
    Location:
    Probably near London or San Francisco
    #4
    Same here, on a late 2013 15" MBP. Letting the App Store restart, or manually restarting the system, simply never happens - the apps quit, but the Finder winds up in an unresponsive state, so the restart never happens, nor does it time out. Consequently, I can't seem to apply the update, as forcibly shutting the system down and starting up again doesn't actually apply the update.

    [Edit: naturally, having typed that, the next restart was successful. Go figure]
     

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