So our MacBook is three months old. Came with Leopard pre-installed. The thing probably don't have 100 hours use on it. We take it with us when we go to the cafe. It's always in a nicely padded case when not being used, I don't allow it to be carried around without it being in the case, and I don't allow drinks on the same table with it. In otherwords, it's been handled like a baby.
About a month ago, I noticed intermittent problems with the keyboard. Some keys wouldn't register. I noticed it most when I typed in my password. Then the track pad started losing sensitivity. Then last week, I go to install a piece of software with a dvd [unit has a combo drive] and the dvd won't even go into the drive. I check drive utility and there is no disc in there.
So I make an appointment at the Genius Bar, and explain all of the problems. They agree that the MacBook don't appear to have any signs of being dropped or crap spilled on it. So they tell me it will be about three days to put a new drive and top case in it. A week goes by and so I call up the Apple Store. Seems they replaced the top case, and when they put a new drive in it, it wouldn't work. So they are also putting a new logic board in it as that's most likely the cause.
So I get a call Friday and they tell me the logic board, combo drive and top case have all been replaced, and it's working fine. So Saturday we drive down to pick it up. I get it home, put the dvd in the drive and it promptly spits the dvd back out. Try it again, same thing. Put CDR's in it, music CD's... all with the same result. Spits it right back out without reading it.
So I'm furious now and call the Apple Store. I get the manager on the phone and I tell him that what upsets me so much is that whoever did the work couldn't have even tried the combo drive. Because if they did, they would have found that it don't read any discs. So he tells me to bring it back and he'll have someone look at it as soon as I get there.
Now I'm thinking I'm going to get there and the drive will all the sudden work. But to my gratification, it did just as it did for me at home. They even booted from an external drive to see if it was the OS. Same problem.
So now they are going to send it off to the repair depot and have everything replaced once again. Now I'm feeling like we got a lemmon, and with all these hands in it, parts replaced, etc... I feel like it will just lead to more problems down the road. They wouldn't replace it because they said this is only the second repair. So I guess when it barfs a third time, I can get a new one.
We just recently switched to Apple products. In the last six months, we've bought two iPhones, a 24" iMac, a 20" iMac, AEBS, and a MacBook. So far the 20" iMac has been a freezer, the iPhones experience problems like the phone not ringing and now the problems with the MacBook. I gotta say, I thought I was buying products that were better than this. If I buy six Apple products in six months, one is working as advertised, one is problematic, two experience intermittent problems and one has had nearly all it's parts replaced... I'm thinking the problems aren't any different from what I was running away from with the pc's.
About a month ago, I noticed intermittent problems with the keyboard. Some keys wouldn't register. I noticed it most when I typed in my password. Then the track pad started losing sensitivity. Then last week, I go to install a piece of software with a dvd [unit has a combo drive] and the dvd won't even go into the drive. I check drive utility and there is no disc in there.
So I make an appointment at the Genius Bar, and explain all of the problems. They agree that the MacBook don't appear to have any signs of being dropped or crap spilled on it. So they tell me it will be about three days to put a new drive and top case in it. A week goes by and so I call up the Apple Store. Seems they replaced the top case, and when they put a new drive in it, it wouldn't work. So they are also putting a new logic board in it as that's most likely the cause.
So I get a call Friday and they tell me the logic board, combo drive and top case have all been replaced, and it's working fine. So Saturday we drive down to pick it up. I get it home, put the dvd in the drive and it promptly spits the dvd back out. Try it again, same thing. Put CDR's in it, music CD's... all with the same result. Spits it right back out without reading it.
So I'm furious now and call the Apple Store. I get the manager on the phone and I tell him that what upsets me so much is that whoever did the work couldn't have even tried the combo drive. Because if they did, they would have found that it don't read any discs. So he tells me to bring it back and he'll have someone look at it as soon as I get there.
Now I'm thinking I'm going to get there and the drive will all the sudden work. But to my gratification, it did just as it did for me at home. They even booted from an external drive to see if it was the OS. Same problem.
So now they are going to send it off to the repair depot and have everything replaced once again. Now I'm feeling like we got a lemmon, and with all these hands in it, parts replaced, etc... I feel like it will just lead to more problems down the road. They wouldn't replace it because they said this is only the second repair. So I guess when it barfs a third time, I can get a new one.
We just recently switched to Apple products. In the last six months, we've bought two iPhones, a 24" iMac, a 20" iMac, AEBS, and a MacBook. So far the 20" iMac has been a freezer, the iPhones experience problems like the phone not ringing and now the problems with the MacBook. I gotta say, I thought I was buying products that were better than this. If I buy six Apple products in six months, one is working as advertised, one is problematic, two experience intermittent problems and one has had nearly all it's parts replaced... I'm thinking the problems aren't any different from what I was running away from with the pc's.
