So this is the issue. I actually went to another Apple store months ago and they told me to send it in, at the time however, I was still in school and couldn't have down time. Went to my local Apple store Thursday. Problems were: battery ('X' as status, shuts down without low battery warning), dark spot on left quadrant of the screen, hinges not working properly (screen falls when closing, other than that it holds up fine), hairline cracks where you rest your palms. I allowed the Apple Genius to check everything out, and showed him all the problems. I got a work authorization form done, on it, the Apple genius stated: Accidental or Costmetic Damage: none visible Possible Liquid Damage: none visible Proposed Resolution: replace display, hinges, and mlb/battery as necessary The Genius told me they will be sending it to the Apple repair depot. The repair center received it on the 22nd. However, when I checked my online repair status, it says: "On Hold - Need information (22-Jun-2007)" I called APL-CARE, their rep didn't know what was going on so he called me to call my local Apple Store. The rep there told me that everything is okay, the hold has been lifted and the repair is going to take place. I called APL-CARE again to confirm and they told me yes it looks like the hold has been lifted. Today, I noticed that my repair was still on hold (same status as above). The Apple rep told me that a gentleman from Customer Relations is requesting pictures from the Depot where the MacBook is in order to confirm if there has been any accidental damage. The rep also gave me his first name. I was like this is fine, no worries. However, I have never read anything about Apple Customer Relations requesting pictures. Later this afternoon, I called Apple again. This time, the rep told me about the requote and that they will not repair my unit unless I pay $774 plus taxes. I asked, how about the battery (we all know about the problems) and the hairline cracks (which many users have reported and Apple has fixed it). She says no, they do not do partial repairs and it looks like there is accidental damage because of "white and dark spots on the screen". I told her my case, and that I have been to 2 Apple Stores and they have checked out the problems. She went over my authorization form and sure enough, Accidental or Costmetic Damage: none visible. She told me that she will talk with her supervisor. After 5 minutes, she got back onto the phone and told me about the stuff I already know about Apple Customer relations wanting pictures. I was told that this issue is being dealt with and will take 24-48 hours. Has anyone dealt with a situation like this before? Usually, when a repair does not take place, I have read about people requesting to talk to Customer Relations in order to get a repair made. However, this time, Customer relations is holding up my repair. This is interesting that a guy wants pictures.