I have had a few iMacs for the last couple years- Love them! I use one for music production with Pro Tools- that is sweet. My wife uses a 24" iMac for everything, she loves it, and feels right at home. So last Feb, I took the plunge and replaced a 4 year old HP with a 15.4 MacBook Pro. Almost from day one, I had a keyboard problem. It gets brighter and dimmer, at it's own whim. Someone here suggested that some variable thing nin Setup was at fault, but no, it keeps doing its own thang. But no big deal. But the more I use this MBP, the more problems I notice, so I finally broke down and took it in for a work over by the geek squad at the apple store. They thing some of my software was misinstalled, causing it to slow down. Possible. And the keyboard is a problem, so they send it back to be fixed. I figger as long as they have it anyway, have them clear the dirive and start fresh (yes, I BU before I took it in to the Geek Bar) So I get it back, and I spend MOST of the day rebuilding all my stuff- adding programs, tweaking and all. They did not reinstall my iLife, no big, I have the disk. So I decide to update, just in case the SL the Apple Geeks put on is not fully updated. Guess what! Geeks installed LEOPARD, NOT SL. And, guess what else. I cannot get my keyboard to back light at all now. Nothing. I just checked the Geek Bar Work Authorization. It says, "Proposed resolution: replace keyboard and other components as necessary, please format drive and erase and install 0.6 AND iLife 09. None of which was done. And I have wasted the whole day reinstalling **** into the wrong version. Needless to say, I am a bit, uh, miffed with the situation. Do I e-m ail someone, or take it back to the Geek Bar?