MacBook Replacement Gone Faulty.

Discussion in 'MacBook' started by appleboyy, Dec 17, 2010.

  1. appleboyy macrumors 6502

    Jun 18, 2010
    To cut the long story short...

    On the 17th December 2009, i was bought a MacBook for a Christmas gift, everything was fine up until the 14th May, when i discovered their was 2 cracks from the hinges. I decided to look on the apple discussion boards, and noticed it wasnt just me with problems. I Decided to take it to my local retail store which is around 40 miles away. The genius told me that after looking on the CS code matrix he couldn't repair it under warranty, and that i'd have to contact applecare for a CS code to override that.

    I contacted applecare, and was given a code to take to the store, which i did and i got the macbook replaced, which again was fine, this was until June.
    I noticed that the macbook wouldnt boot, and the display module wouldnt work, so once again i contacted applecare, who advised me that there was a AASP closer to me, and to take it there for a repair. I took it to ACS in doncaster who once again repaired the macbook, and i got it back on the 3rd July, and was told that the apple store in meadowhall had incorrectly fitted the screen and left a gasket off which shorted the screen, and was lucky that the logic board wasnt shorted, They had to format my hard drive, so i lost all my college work, and work, which i didnt have backed up.

    A week later the macbook went faulty again, so i contacted customer relations, and after several phonecalls, i was told that i needed to take it to the apple retail store, who would repair or replace the MacBook. On the 7th of July, i was issued with a replacement macbook that was working fine, and melinda from AppleCare checked up that my issue was resolved.
    Over this past week (10-15th December 2010) i've had issues with the macbook not charging, after googling and finding on the apple support site that reseting the PRAM would help fix the issue, i tried this and indeed it did work for a few hours when the macbook switched off.

    I disconnected the macbook from the mains supply, and left it a few hours, and tried switching it back on, when the macbook's fan blew very loud even though it was cool, so again i reset the nvram, pram etc, and it worked fine for another few hours when it switched off again.
    It now won't charge, and their is no battery power remaining to reset the p/nv Ram, I've tried an additional power supply to no avail.

    Question: After 2 repairs, and a replacement, would i be able to exchange for a macbook pro, i'm sick of these macbooks going wrong.
  2. Richard1028 macrumors 68000

    Jan 8, 2009
    You want Apple to replace your MB with a MBP? A dead even swap? I doubt they would do this.

    That being said and *depending* on what "powers" you interact with in this matter they may let you pay the difference.

    A bunch of "ifs".
  3. bbydon macrumors 6502a

    May 18, 2005
    I would call be nice and go through the history with them. See what they can do.... because your tired of repairs with this machine.
  4. appleboyy thread starter macrumors 6502

    Jun 18, 2010
    Update: took the macbook to an apple store, the problem lied with the charger, not the actual macbook.


    the light constantly switches on and off on the charger, and sometimes isn't recognised... and, I've noticed on the lid, the plastic near the vent seems to be burnt/discoloured.

    Thats now being 3 repairs, a replacement, which has had 3 faults... totally unacceptable.

    I've contacted CR who've told me to take it to a store.. yet again.

    Where do i stand with my rights? can i ask for a replacement, and pay for an upgrade to a pro?

    i'm a student and being without my macbook for a week (if i send to apple) will really mess things up for me as i onyl have access to my macbook at home.

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