Ok, so heres the story: I purchased a black MacBook with my student discount on July 8th, of 2008. About two weeks ago I started to notice a few areas of stuck pixels on the LCD screen. Needless to say, I took the computer into the Apple store in Country Club Plaza (KC). After about two hours of the Mac 'Genius' inspecting my machine, he finally decided it was worthy of a repair, (although I might say he was reluctant the entire way through, almost as if he thought it was normal to have 5+ stuck/dead pixel Annam mollies on my 2+ month old MacBook). I opted to wait until the following evening to turn my MacBook in to have it sent out, being as it was a saturday, and it wouldn't even be sent out until Monday morning. After Apple Care received my MacBook, and started to test it, they immediately placed in on Hold from repair, thus stopping the entire process until i was notified of the hold and was able to contact Apple Care. Once I contacted them, they acted as if I was telling them what the problem was with the computer for the first time, almost as if some other company than Apple was controlling the repair operation (suspicious??--outsourcing??) Anyway, the FINALLY 'fixed' the LCD and sent it back to me nearly the next day. I received it, took it out of the box, was initially happy when i realized the pixels that were troubled before had been fixed, immediately disappointed when I realized that now, different pixels were malfunctioning. I was completely unhappy at this point, being as I had now spent 3+ hours in the Apple store, as well as on the phone with Apple care, and was back to square one, with a broken MacBook. I of course went back into the Plaza Apple Store and asked one of the Apple 'Genius' squad members to help me out. I again spent another hour, watching the 'Genius' look at my computer with a fine-tooth comb, but this time, he decided that since there were only 3 pixel Annam mollies, it was not 'eligible' for repair. At this point, i was past the point of being pissed. I ended up calling the Apple Store in Kansas, basically on the other side of Kansas City, and with little to no effort of explaining the ordeal, was issued a point of sale swap, which effectively gave me a brand-new MacBook, with a new extended Apple Care plan, which is now forwarded to today's date, free of charge. Pretty good deal ehh?? But heres the catch, as we all know the new MacBooks are coming out soon, and I essentially have the ability now to return the MacBook for in store credit, (with my new receipt), and wait until the new computers come out. What do you think i should do??
