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MacBook Retina 15 Applecare Questions

-Ray-

-Ray-

macrumors regular
Original poster
Jul 2, 2011
225
138
Pennsylvania
I have a 2012 macbook retina 15 that I bought second hand. It has apple care till 2015. Today a pixel burnt out in the lower right hand corner of the screen.

What is the process for getting this fixed. The person who i bought it from stated that apple replaces with newer models when under applecare? I have never heard of this to be true? What am i looking at?
 
-Ray- said:
I have a 2012 macbook retina 15 that I bought second hand. It has apple care till 2015. Today a pixel burnt out in the lower right hand corner of the screen.

What is the process for getting this fixed. The person who i bought it from stated that apple replaces with newer models when under applecare? I have never heard of this to be true? What am i looking at?
Click to expand...

If you bring it in to the Genius Bar they will offer you a replacement for the display, not the entire machine. That's assuming that one stuck pixel in the corner is enough to be considered a defect, I'm not sure.

But I strongly ask you to consider not replacing it if the stuck pixel doesn't bother you too much because you could get a replacement display that's worse with a yellow tint or yellow gradient or image retention. That's what happened to me.
 
As far as I know, Apple will only do the "free upgrade" thing if a problem persists after several (3?) repair attempts.
 
its about 2 inches from either side in the bottom right hand corner. Im a developer / designer and it bothers me a lot. Second, the previous owner never gave me the applce care info. what do i do.
 
-Ray- said:
its about 2 inches from either side in the bottom right hand corner. Im a developer / designer and it bothers me a lot. Second, the previous owner never gave me the applce care info. what do i do.
Click to expand...

AppleCare is registered to the serial number of the machine. If you type in the serial number of apples support page it should pop right up.

I'm not sure if 1 dead pixel is enough for them to give a full replacement unless you just bought it from a store and are under the return window (where they pretty much have to accept your return).
 
so i shoulnt have an issue then?

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Also, just pulled up a black screen and i have quite a few that i notice. Do they replace the screen there or send it out.
 
-Ray- said:
so i shoulnt have an issue then?

----------

Also, just pulled up a black screen and i have quite a few that i notice. Do they replace the screen there or send it out.
Click to expand...

They can do a screen replacement on site (at most stores), but expect to be asked to leave the machine overnight.
 
Shmanky said:
If you bring it in to the Genius Bar they will offer you a replacement for the display, not the entire machine. That's assuming that one stuck pixel in the corner is enough to be considered a defect, I'm not sure.

But I strongly ask you to consider not replacing it if the stuck pixel doesn't bother you too much because you could get a replacement display that's worse with a yellow tint or yellow gradient or image retention. That's what happened to me.
Click to expand...

did u end up with a lg or samsung with ur replacement? and what happened in the end?
 
Chuck-Norris said:
was the original samsung? most people say samsung was better over the LG lol
Click to expand...

I didn't check my original display that developed muras. And I really don't know if LG or Samsung is better: I've heard of image retention on both; I've heard of discolouration on both.
 
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