MacBook Retina 15 Applecare Questions

Discussion in 'MacBook Pro' started by -Ray-, Oct 26, 2013.

  1. -Ray- macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #1
    I have a 2012 macbook retina 15 that I bought second hand. It has apple care till 2015. Today a pixel burnt out in the lower right hand corner of the screen.

    What is the process for getting this fixed. The person who i bought it from stated that apple replaces with newer models when under applecare? I have never heard of this to be true? What am i looking at?
     
  2. Shmanky macrumors regular

    Joined:
    Jul 26, 2005
    Location:
    Toronto
    #2
    If you bring it in to the Genius Bar they will offer you a replacement for the display, not the entire machine. That's assuming that one stuck pixel in the corner is enough to be considered a defect, I'm not sure.

    But I strongly ask you to consider not replacing it if the stuck pixel doesn't bother you too much because you could get a replacement display that's worse with a yellow tint or yellow gradient or image retention. That's what happened to me.
     
  3. johnnylarue macrumors 6502a

    Joined:
    Aug 20, 2013
    #3
    As far as I know, Apple will only do the "free upgrade" thing if a problem persists after several (3?) repair attempts.
     
  4. -Ray- thread starter macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #4
    its about 2 inches from either side in the bottom right hand corner. Im a developer / designer and it bothers me a lot. Second, the previous owner never gave me the applce care info. what do i do.
     
  5. Gregintosh macrumors 68000

    Joined:
    Jan 29, 2008
    Location:
    Chicago
    #5
    AppleCare is registered to the serial number of the machine. If you type in the serial number of apples support page it should pop right up.

    I'm not sure if 1 dead pixel is enough for them to give a full replacement unless you just bought it from a store and are under the return window (where they pretty much have to accept your return).
     
  6. -Ray- thread starter macrumors regular

    -Ray-

    Joined:
    Jul 2, 2011
    Location:
    Pennsylvania
    #6
    so i shoulnt have an issue then?

    ----------

    Also, just pulled up a black screen and i have quite a few that i notice. Do they replace the screen there or send it out.
     
  7. johnnylarue macrumors 6502a

    Joined:
    Aug 20, 2013
    #7
    They can do a screen replacement on site (at most stores), but expect to be asked to leave the machine overnight.
     
  8. Chuck-Norris macrumors 6502a

    Joined:
    Sep 17, 2012
    #8
    did u end up with a lg or samsung with ur replacement? and what happened in the end?
     
  9. Shmanky macrumors regular

    Joined:
    Jul 26, 2005
    Location:
    Toronto
    #9
    I got an even yellow-tinted Samsung replacement. Then a second even yellow-tinted Samsung replacement. Going to go back a 4th time to complain.
     
  10. Chuck-Norris macrumors 6502a

    Joined:
    Sep 17, 2012
    #10
    was the original samsung? most people say samsung was better over the LG lol
     
  11. Shmanky macrumors regular

    Joined:
    Jul 26, 2005
    Location:
    Toronto
    #11
    I didn't check my original display that developed muras. And I really don't know if LG or Samsung is better: I've heard of image retention on both; I've heard of discolouration on both.
     

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