MacBook Retina display problem

Discussion in 'MacBook Pro' started by maximtlt, Dec 19, 2014.

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  1. maximtlt, Dec 19, 2014

    maximtlt macrumors newbie

    Joined:
    Dec 19, 2014
    #1
    Hello guys!

    I have faced serious display problem on my MacBook Pro Retina:

    [​IMG]

    I have no ideas why it happened, because i didn't drop it, didn't press display, there are no any signs of physical damage at the unibody.

    Do you have any ideas what's wrong and how to fix this? Will Apple fix this as warranty case (bought mac less then 1 year ago)?
     
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  2. JoelTheSuperior, Dec 19, 2014

    JoelTheSuperior macrumors 6502

    JoelTheSuperior

    Joined:
    Feb 10, 2014
    Location:
    London, UK
    #2
    If it's still under warranty there's not really any reason not to take it to an Apple genius - I'd be really surprised if the cause of this was software related.

    Definitely get that checked out sooner rather than later.

    Out of curiosity, what spec MBP do you have?
     
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  3. iamfredrik, Dec 19, 2014

    iamfredrik macrumors member

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    Jul 29, 2013
    #3
    Are you using a scaled resolution? Try switching resolution and see if it makes any difference.
     
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  4. maximtlt, Dec 19, 2014

    maximtlt thread starter macrumors newbie

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    Dec 19, 2014
    #4
    The thing is i'm from country with no official Apple service - there are only authorized service centers. But this guys are quite unprofessional and sometimes refuse 100% warranty cases, so i decided call to US customer service first, so they can made decision about my problem (is it a warranty case or not) and then send a request for repair to one of service centers in my country. And i'm just wondering what can they decide seeing photo from first post.

    My specs:

    [​IMG]

    Switching resolution doesn't help :(
    100% it's hardware problem.
     
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  5. yjchua95, Dec 19, 2014

    yjchua95 macrumors 604

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    Location:
    GVA, KUL, MEL (current), ZQN
    #5
    Don't think it's a hardware problem.

    Your rMBP does not have a dGPU, so a graphics card failure is impossible.

    Try doing a clean install of OS X.
     
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  6. iamfredrik, Dec 19, 2014

    iamfredrik macrumors member

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    Jul 29, 2013
    #6
    I think Yosemite may be the problem. I would switch back to Mavericks, but have you tried everything like doing a safe boot, resetting the pram, running hardware test etc.?
     
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  7. maflynn, Dec 20, 2014

    maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #7
    Back up your data and try a clean install of mavericks. If you that doesn't work, you will need to contact apple for warranty work, no matter how difficult that may be in your local area.
     
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