this makes me wonder about the way that apple packages the rMBP: there's no padding between the laptop lid and the box lid. It seems like a lot of these units could easily sustain such pressure damage during shipment.
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Macbook Retina Screen Defect
- Thread starter anzoni
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this makes me wonder about the way that apple packages the rMBP: there's no padding between the laptop lid and the box lid. It seems like a lot of these units could easily sustain such pressure damage during shipment.
True, I was surprised by that as well. Previous macbook pro boxes always had that black foam padding under the box lid. This box lid sits right against the back of the display, no padding nothing.
Even though the aluminum is quite rigid, I think if enough pressure was applied it could cause these pressure marks we're seeing on these displays right out of the box.
Been through 5+ MacBooks and 3 iMacs, never had a pressure mark or dead pixel until yesterday.
I just received my otherwise flawless rMBP and set it up yesterday. Unfortunately when I did a reboot for a software update I noticed the white pressure mark on the lower left as has been mentioned.
My spot is visible on any solid colored background. It's left of center and a couple inches up. I'd say it's a bit less than the diameter of a dime. Also, it's a Samsung LCD.
And Apple is letting me down. They want to repair it, won't replace. Looks like I'll simply be returning it to stick with my old 13". It's amazing to me after all the swap stories that I've read on here. I've been using Apple machines since the 12" PowerBook, tons of iPads, phones, etc.. without ever returning anything. The one time I need to they won't do it. The push here seems to be getting me into a retail store for repair (and he said possible replacement, but it's a 2.6/16/256 config).
Edit: Well, Apple did come through eventually but they definitely made it unfriendly. I had to put up a good bit of resistance to get what I needed.
My spot is visible on any solid colored background. It's left of center and a couple inches up. I'd say it's a bit less than the diameter of a dime. Also, it's a Samsung LCD.
And Apple is letting me down. They want to repair it, won't replace. Looks like I'll simply be returning it to stick with my old 13". It's amazing to me after all the swap stories that I've read on here. I've been using Apple machines since the 12" PowerBook, tons of iPads, phones, etc.. without ever returning anything. The one time I need to they won't do it. The push here seems to be getting me into a retail store for repair (and he said possible replacement, but it's a 2.6/16/256 config).
Edit: Well, Apple did come through eventually but they definitely made it unfriendly. I had to put up a good bit of resistance to get what I needed.
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I also have that issue. I have not asked for an RMA yet but I am going to. I did order a new one and before my 14 days is up I will issue the RMA. My white cloud impressins are toward the top of the screen and can be seen on an angle.
And The Moral Of This Story Is...
Purchasing the first version of brand new Apple technology as soon as it is released can be a real crap shoot.
If I was in the market for an rMBP all the problems that I have read about would make me wait until the bugs are worked out.
But I don't need to read anything to know that something like the rMBP should be avoided if you cannot treat it as a grand experiment while continuing to use a reliable Mac that you already own.
I depend on my Macs to make a living. I cannot risk down-time due to a defective computer, so I always have at least two Macs up-and-running. Even when I purchase a Mac that has been available for awhile I don't sell the Mac it is intended to replace until I am certain the new Mac is fully operational and it is playing nice with my hardware and software.
I realize that this doesn't help those who have already bitten the rMBP bullet but this is just my Two Cents based on years of experience using Macs and assisting clients with their Macs.
Good luck dealing with Apple. I hope the company does the right thing for everyone having problems with the rMBP.
Purchasing the first version of brand new Apple technology as soon as it is released can be a real crap shoot.
If I was in the market for an rMBP all the problems that I have read about would make me wait until the bugs are worked out.
But I don't need to read anything to know that something like the rMBP should be avoided if you cannot treat it as a grand experiment while continuing to use a reliable Mac that you already own.
I depend on my Macs to make a living. I cannot risk down-time due to a defective computer, so I always have at least two Macs up-and-running. Even when I purchase a Mac that has been available for awhile I don't sell the Mac it is intended to replace until I am certain the new Mac is fully operational and it is playing nice with my hardware and software.
I realize that this doesn't help those who have already bitten the rMBP bullet but this is just my Two Cents based on years of experience using Macs and assisting clients with their Macs.
Good luck dealing with Apple. I hope the company does the right thing for everyone having problems with the rMBP.
As do I. The RMBP has allowed me to increase my productivity and is a much better match performance-wise to my Mac Pro back at the office. Most of what you read online is FUD and amplified by the fact that people who have complaints come here, but those who don't usually stay away. Those who may be haven tissues with their RMBPs should get them fixed or exchanged. Every product, when mass produced, will come off the assembly line with a small number of defective units. The complaints here are not, in any way, a statistical sampling of all RMBP owners.
If you are thinking of getting a RMBP, go for it! I have one and would never turn back. It's amazing. Don't let the complaints around here scare you away - what you read here is not the norm. There are also quite a few people who don't even own this machine, have never owned this machine, and have no intention of owning this machine coming to the forums to post negative FUD about this machine. I don't know why people do that, maybe their defects are actually upstairs.
Hmmm...
In response:
1. Neither of us have the slightest idea how many rMBPs have manufacturing defects.
2. Dismissing online posts about problems as being simply "FUD" concocted for no rational reason is similarly based on nothing more than your opinion. There is no way for us to tell which posts are genuine and those that are not.
Your specious argument offers nothing that would move me to reconsider revising my previous post.
In response:
1. Neither of us have the slightest idea how many rMBPs have manufacturing defects.
2. Dismissing online posts about problems as being simply "FUD" concocted for no rational reason is similarly based on nothing more than your opinion. There is no way for us to tell which posts are genuine and those that are not.
Your specious argument offers nothing that would move me to reconsider revising my previous post.
Ditto. You can't seriously be deluding yourself into believing that the feedback in these forums is an accurate statistical sampling of what the vast majority of customers are experiencing. To make any recommendation of buy vs not buy based on the complaints in these forums would be ludicrous.
I am not deluding myself since I am not making any sweeping claims about the veracity of the self-reported problems nor do I know the percentage of rMBPs that have defects. As I wrote in my previous post, we cannot know how many rMBPs have defects because Apple does not release that information to the public.
What I do know is that there are enough complaints on the various forums that I am familiar with to come to the conclusion that I am not inclined to play the Apple lottery and order an rMBP at this time.
My point is simply this: that based on personal experience going back many years and the history of defects in Revision A Apple products (particularly Apple laptops), it is prudent to postpone purchasing new products, especially when they have cutting-edge technology that hasn't been previously available in those products. If you decide to purchase such a product then you should accept the very real possibility that it may have a defect that requires a repair or replacement unit.
Unfortunately, many people have a desire to own the Latest and Greatest Apple product, whether or not they need it or can actually afford it. And forums like this one are full of Apple fanatics who encourage each other in their consumerism.
Although I can easily afford any Mac that suits my fancy, in reality I do not need the newest, fastest Mac. In fact, I rather enjoy getting my Macs at a nice discount after the hubbub dies down and most MacRumors denizens are fixated on the next Latest and Greatest Mac. I've saved up to 50% on brand new Mac models that were discontinued when a new version was released. My financial prudence is one reason I can do work that I enjoy, travel when I want and not worry about how I am going to pay my bills.
What I do know is that there are enough complaints on the various forums that I am familiar with to come to the conclusion that I am not inclined to play the Apple lottery and order an rMBP at this time.
My point is simply this: that based on personal experience going back many years and the history of defects in Revision A Apple products (particularly Apple laptops), it is prudent to postpone purchasing new products, especially when they have cutting-edge technology that hasn't been previously available in those products. If you decide to purchase such a product then you should accept the very real possibility that it may have a defect that requires a repair or replacement unit.
Unfortunately, many people have a desire to own the Latest and Greatest Apple product, whether or not they need it or can actually afford it. And forums like this one are full of Apple fanatics who encourage each other in their consumerism.
Although I can easily afford any Mac that suits my fancy, in reality I do not need the newest, fastest Mac. In fact, I rather enjoy getting my Macs at a nice discount after the hubbub dies down and most MacRumors denizens are fixated on the next Latest and Greatest Mac. I've saved up to 50% on brand new Mac models that were discontinued when a new version was released. My financial prudence is one reason I can do work that I enjoy, travel when I want and not worry about how I am going to pay my bills.
I think people feel passionately on both sides. When customers visit these forums, it's important to remember that not everyone is here with the best intentions - some are here to misinform (not you) because they have an axe to grind. It's also important for people to understand that there will always be a large preponderance of complaints because when people have problems, they go online and come to these forums to seek a solution.
While agree that there should be no excuse for Apple shipping defective screens, issues concerning actual usage of the machine may have a myriad of causes.
While agree that there should be no excuse for Apple shipping defective screens, issues concerning actual usage of the machine may have a myriad of causes.
Just wanted to share my experience!
I noticed a bunch of these dots which appeared after about a month. I took it into the store and they replaced the screen overnight.
About a month later another few dots have begun to appear
I'll be taking it in again. Considering how careful I am with this machine (very, very careful) I'm thinking it's either:
1) A defect in the screens in general (uh oh.)
2) A defect in the connection to the screen (which would explain why the same core box caused the issue on two separate screens)
I noticed a bunch of these dots which appeared after about a month. I took it into the store and they replaced the screen overnight.
About a month later another few dots have begun to appear
I'll be taking it in again. Considering how careful I am with this machine (very, very careful) I'm thinking it's either:
1) A defect in the screens in general (uh oh.)
2) A defect in the connection to the screen (which would explain why the same core box caused the issue on two separate screens)
Just wanted to share my experience!
I noticed a bunch of these dots which appeared after about a month. I took it into the store and they replaced the screen overnight.
About a month later another few dots have begun to appear
I'll be taking it in again. Considering how careful I am with this machine (very, very careful) I'm thinking it's either:
1) A defect in the screens in general (uh oh.)
2) A defect in the connection to the screen (which would explain why the same core box caused the issue on two separate screens)
What kind of dots are we talking about, dead pixels? pressure marks?
You have any pictures?
Sadly I don't have pictures of my own, but they look similar to the one shown in this thread: https://discussions.apple.com/thread/4042189
They are not dead pixels but look more like light leaks (they are visible with brighter / light gray / white colors. Darker colors make it harder to see. Different angles will make them more or less noticeable.
Sitting in the apple store now and I imagine they will replace the screen again...
I've got the same issue with my computer. I looked it over very carefully in its first few weeks of use and I was certain there were absolutely no imperfections. However, I've recently noticed a white spot that's cropped up in the lower right quadrant of the screen. With lighter backgrounds, it's quite noticeable and really annoying. Now it has to be serviced at a pretty inconvenient time for me. What a shame. Samsung screen as well...goes to show it's not just LG!
In the name of finishing the story: they are replacing the entire device for me since this is the second screen with the defect in a two / three month period.
If the replacement device has the problem again I'll be sure to return to let you all know
If the replacement device has the problem again I'll be sure to return to let you all know
In the name of finishing the story: they are replacing the entire device for me since this is the second screen with the defect in a two / three month period.
If the replacement device has the problem again I'll be sure to return to let you all know
Do they replace it with a new rMBP or a refurbished one?
started to notice white spot(s) about 2 or 3 weeks ago
I've had the macbook pro retina since beginning of august....
I only started noticing a spot in the last few weeks -- and it looks like almost the exact same spot as the few pics of other ones I've seen....
Mine is about the same size, is on left side, and about 1/5 screen width distance from left edge, and about 2/5 screen height from the top edge.....
AND, just after I began reading about these spots, I started to notice that there may be another one on the right side, at just above the same height, but much closer to the right edge of screen....
It's much fainter than the one on the left though....
Does anyone know if these things 'grow', or are they there all along, and just not noticed?
I've had the macbook pro retina since beginning of august....
I only started noticing a spot in the last few weeks -- and it looks like almost the exact same spot as the few pics of other ones I've seen....
Mine is about the same size, is on left side, and about 1/5 screen width distance from left edge, and about 2/5 screen height from the top edge.....
AND, just after I began reading about these spots, I started to notice that there may be another one on the right side, at just above the same height, but much closer to the right edge of screen....
It's much fainter than the one on the left though....
Does anyone know if these things 'grow', or are they there all along, and just not noticed?
I had this issue after using mine for about a year. The spot looks exactly like yours (cloudly and little brighter than the surounding, but hardly noticeable in darker backgrounds). I brought it to the Apple Store and they replaced it right away. After 3 days I got mine back with the screen replaced.
I still not 100% sure how I got it but I think it's caused by pressure from the back of the lid. I'm very harsh with my computer but I recommend everyone to be a little bit more careful while carrying and handling their rMBP.
I still not 100% sure how I got it but I think it's caused by pressure from the back of the lid. I'm very harsh with my computer but I recommend everyone to be a little bit more careful while carrying and handling their rMBP.
Just spotted this quote and it made me lol. Mine is exactly 14 months old and it's just happened to me this week. No Applecare either. I'm screwed
Just spotted this quote and it made me lol. Mine is exactly 14 months old and it's just happened to me this week. No Applecare either. I'm screwed
I have a mara spot, really bad IR, and 2 dead pixels and no warranty on a 2012 15" Retina. This is the most disappointed I have ever been with Apple. Does anyone know what they are charging to replace screens. I just really makes me disappointed in Apple not owning up to the obvious issues they had with these displays.
Yeah was annoying - I sold mine and got the 2014 Air instead. Dropped the retina loveliness but it's the better machine for me overall.
You could ask Apple but wouldn't imagine it's too cheap - possibly complain and see if they'll come to any agreement with the cost. In the UK we have consumer rights which allow us to counter typical manufacturers warranty periods. I would have argued that if I had kept mine.