Macbook Retina suddenly died

Discussion in 'MacBook' started by bebo, Feb 29, 2016.

  1. bebo macrumors member

    bebo

    Joined:
    Apr 7, 2005
    #1
    Hi

    Wife's macbook retina suddenly died tonight. She was watching itunes/rented movie and suddenly her laptop turned off. Won't respond at all. No power noise when the laptop is plugged in. Power was at 80% or so when it died. Can't do a hard reboot or anything.

    Thoughts?
     
  2. IowaLynn macrumors 6502a

    IowaLynn

    Joined:
    Feb 22, 2015
    #2
    Assume you tried

    1. Shut down the Mac.
    2. Plug in the MagSafe or USB-C power adapter to a power source and to your Mac.
    3. Using the built-in keyboard, press Shift-Control-Option on the left side of the keyboard, then press the power button at the same time.
    4. Release all keys, then press the power button again to turn on your Mac
    https://support.apple.com/en-us/HT201295
     
  3. bebo thread starter macrumors member

    bebo

    Joined:
    Apr 7, 2005
    #3
    Yep

    its completely dead. Took it into the apple store yesterday. Sent off to CA, probably for replacement of the logic board.
     
  4. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #4
    Did they give you a new one on the spot? As a work computer, I could never go without one while it is being repaired.
     
  5. pshifrin macrumors 6502

    pshifrin

    Joined:
    Mar 14, 2010
    #5
    Mine is back from almost 2 weeks of repair. First they did the battery. It came back and was DOA again after 24 hours. Then they replaced the logic board. It's frustrating.
     
  6. rob.james.arias macrumors regular

    rob.james.arias

    Joined:
    Apr 20, 2015
    #6
    Just took my MacBook retina into the store today. The screen is delaminating. During the appointment we discussed some other small issues I had like stuttering video when scrolling, very hot temps from time to time. I chalked it up to the low processing power. They were ready to send it in for the screen and they decided to run a "MRI" diagnostics. In about 2 minutes the apple genius states "your logic board needs to be replaced." Now I am in a predicament, it could take up to two weeks to get it back from repairs. I work full time and use my MacBook for much of my work. On top of that I am a full time college student (even though I am old lol). I have midterms next week and 8 weeks more before I finish my degree. I CAN NOT go without a computer. My MacBook is my only device capable of handeling my school load. Ever try to MLA format a 1000 word essay in an iPad?

    What are the chances I could plead my case for a direct replacement? I don't have apple care as I usually purchase a new MacBook every year, right before the warranty is up. Have had no need for it.
     
  7. rob.james.arias macrumors regular

    rob.james.arias

    Joined:
    Apr 20, 2015
  8. duervo macrumors 68000

    duervo

    Joined:
    Feb 5, 2011
    #8
    They would need to replace the logic board twice for the same reason and then have you bring it in for the same problem a third time before they'd consider a replacement.

    A first time support visit will rarely get you a replacement unit, if ever.
     
  9. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #9
    I had this problem with a 1.1 and 1.2 machine I got at launch time. I got another 1.1 last weekend with the bestbuy sale, and the studdering video, UI lag, or any other problems I had are not there.

    Ask them for a replacement and let them know exactly what you just said: "you use the machine for work and cannot go a day without one." They may give you a loner or a new one.
     
  10. felt. macrumors 6502a

    Joined:
    Mar 13, 2008
    Location:
    Canada
    #10
    This is why I don't buy apple hardware anymore. I need my products to last longer than 5 minutes after the warranty expires.
     
  11. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #11
    Been using macs for a long long time, and I never once have had one fail.
     
  12. phillyboy82 macrumors regular

    phillyboy82

    Joined:
    Oct 27, 2015
    Location:
    Not from Philly
    #12
    You should create your own thread to start with to be polite, since your issue is completely different than the OP's...

    Anyways, it sounds like it is time to go to the library, either a public one or the one at your university. Or get some cheap open box laptop or chromebook from Best Buy if you really need your own, then return it after your Macbook is back.

    I never owned a laptop when I did my engineering degree last decade, but that is going (further) off-topic...
     
  13. rob.james.arias macrumors regular

    rob.james.arias

    Joined:
    Apr 20, 2015
    #13

    I appreciate your internet etiquette pointer. I simply drew the correlation between his issue and the one I experienced in that our MacBooks were not performing as designed. Unfortunately as a full time professional (50-70 hours a week) I am often at work during normal library hours. As an online student I must be in front of a computer unfortunately. A public library or purchasing a second computer are not viable solutions using almost any metric. This is a losing proposition, akin to saying I should buy a second car in the event my current vehicle breaks down. I have a warranty on my vehicle, if it breaks I get a loaner. I purchased a BMW for this specific reason. I purchased an Apple product for many reasons, including reliability. It just seems so counter productive to buy a second device to do the job the original one was designed to do, because it has failed in a few short months. I would rather just have a reliable device.
     
  14. bebo thread starter macrumors member

    bebo

    Joined:
    Apr 7, 2005
    #14
    Thanks. As my wife said shouldn't couldn't survive without a laptop, I was left without a computer!

    We picked hers up today. A bit quicker than expected. Turns out some cable broke within the laptop. I'd have to look at the work sheet to be more specific ...

    For th most part, we've had solid experiences with our apple hardware. Last 2 laptops have not been great. First was a refurbished macbook pro retina I purchased for her. Screen flicker issues. Returned and purchased this macbook.
     
  15. Theophil1971 macrumors 6502

    Theophil1971

    Joined:
    Mar 20, 2015
    Location:
    USA
    #15
    And Windows machines are infallibly reliable. And Donald Trump is an honest businessman.
     
  16. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #16
    I'd like to know the motivations to post on an Apple centric forum to say that you won't buy Apple hardware anymore...
     
  17. felt. macrumors 6502a

    Joined:
    Mar 13, 2008
    Location:
    Canada
    #17
    No one said anything about Windows machines why are you mentioning them?

    Would you believe apple does more than hardware?
     
  18. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #18
    No they don't.
    They only make software and services meant to be run on their hardware
     
  19. throAU macrumors 601

    throAU

    Joined:
    Feb 13, 2012
    Location:
    Perth, Western Australia
    #19
    Should be under warranty.

    <end of thoughts>
    --- Post Merged, Mar 6, 2016 ---
    Well you better give up buying new computers, because I've been through 3 Surface Pro 3s in the past year for example.
     
  20. felt. macrumors 6502a

    Joined:
    Mar 13, 2008
    Location:
    Canada
    #20
    "their" hardware?
    are you talking about the INTEL cpu?
    or the SAMSUNG ram?
    or the LG panel?
    or the AMD gpu?
    or the BROADCOM bluetooth/wifi?

    Would you believe this collection of parts from various vendors can also be assembled by someone other than apple, and can run OSX even better than the collection of parts assembled by apple. For example the imac is "slim and sexy" that's great. The restricted airflow causes the cpu to throttle itself if you attempt any continuously demanding task, never allowing you to fully utilize all the ghz you paid apple for. Alternatively if you build one with the same parts, and give it adequate cooling, not only will it last longer, but you can also utilize all of the ghz you paid for. Talk about a win-win.
     
  21. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #21
    Yes, their hardware... A computer isn't just the sum of all parts. The Apple strong point is the integration between hardware and software. An hackintosh is just a "wanna be Mac " ...
    When I buy a Mac, I'm not paying "for the Ghz" ....
     
  22. throAU macrumors 601

    throAU

    Joined:
    Feb 13, 2012
    Location:
    Perth, Western Australia
    #22
    Apple make a particular class of device, if you think the Macbook or MBA is thermally constrained, seriously go put a Surface Pro 3 or 4 (i've had both as work machines) under load and see how hot they get. I've run an SP3 for 12 months as a work machine and just upgraded it to an SP4 (windows devices at work).

    ALL mobile machines in that sort of form factor throttle. They are not intended to run at max speed for sustained periods, they're intended to clock up as fast as possible and "race to sleep" to conserve battery life.

    And yes you can buy/build the same/similar internal components cheaper. You don't get OS X, you don't get the apple level of customer service and you don't get anywhere near the same quality trackpad or materials in terms of the case.

    2-3 year old PC laptops look old. They go shiny where the texture wears off the plastics, the key go shiny/wear off, etc. Macs generally do not.

    You get what you pay for. If you're lucky.

    A computer is more than the sum of its internal components. It's no secret that apple are an integrator, rather than a component manufacturer for the most part. Things like the screen, keyboard and trackpad are the difference between a machine that is annoying to use (e.g., most DELL, HP or ASUS portables i've ever used) and something that's actually pleasant (e.g., an Apple machine with an apple trackpad).
     
  23. Riwam macrumors 6502a

    Riwam

    Joined:
    Jan 7, 2014
    Location:
    Basel, Switzerland
    #23
    ************
    Any company which can predict the failure of their products to be "just" after the warranty time is over (and this for the legal warranty period in every market in the world where their products are sold), must have Albert Einstein as their chief engineer.
    The problem is that Einstein died many years ago...
    Ed
     

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