Macbook serial unavailable - new logic board

Discussion in 'MacBook Pro' started by hosolof, Apr 22, 2017.

  1. hosolof macrumors newbie

    hosolof

    Joined:
    Apr 22, 2017
    #1
    Hi all
    I inadvertently bought a bogus Macbook Pro, it's had a 3rd party logic board installed and some other crud modifications done.
    Problem is in OSX it says that the Serial Number is unavailable and I can't even use apps like facetime and messages.
    I've tried running Blank Board Serializer but I think it's not compatible with the 2015 models.
    Is there any way I can force the serial number into the software somehow?
    I have a genuine number, it just isn't coming up.
    Any help is appreciated.
    Thanks
     
  2. Eason85 macrumors regular

    Eason85

    Joined:
    Jan 29, 2017
    Location:
    Hong Kong
    #2
    Where did you buy it from? The OEM is the only one who can whitelist your embedded serial/give you a new one.
     
  3. tryrtryrtryrt Suspended

    Joined:
    Sep 10, 2016
    #3
    As per your explanation, it looks like you've bought a Hackintosh (PC laptop made to be similar to Mac laptop and macOS installed on it with certain hacks) and not a Mac. I very much doubt anyone can produce a working replacement logic board for MacBook other than Apple itself.

    Could you give more details?
     
  4. Eason85 macrumors regular

    Eason85

    Joined:
    Jan 29, 2017
    Location:
    Hong Kong
    #4
    He could go to a repair shop and shell out for a legit board
     
  5. tryrtryrtryrt Suspended

    Joined:
    Sep 10, 2016
    #5
    If it's a Hackintosh, all the components will require replacement. :)
     
  6. Eason85 macrumors regular

    Eason85

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    Jan 29, 2017
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    Hong Kong
    #6
    How does one accidentally buy a hackintosh? Confusing.
     
  7. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #7
    When logic boards are replaced, the service provider is supposed to run a utility to set the serial number in the new board. (It's basically a new version of the Blank Board Serializer.) You don't have a hackintosh or 3rd party board. I'd suggest contacting an Apple authorized repair provider to see if they will set the serial for you.
     
  8. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
    #8
    There's practically no chance such a thing even exist.
     
  9. hosolof thread starter macrumors newbie

    hosolof

    Joined:
    Apr 22, 2017
    #9
    Hi all
    No it's definitely a MacBook, I bought it online trusting the guy who sold it me (big mistake).
    I've taken it to Apple, they said it was liquid damaged and someone has replaced the logic board, I/O board (or something like that) with third party parts.
    They said they scanned the logic board and it is definitely from a third party, they do not recognise the code.
    I think I might be screwed...
    So no one knows of a way to force a Mac serial number onto a third party board?
     
  10. Eason85 macrumors regular

    Eason85

    Joined:
    Jan 29, 2017
    Location:
    Hong Kong
    #10
    Your best bet is an unauthorized apple repair shop. They will have the parts.

    Btw, did you pay with paypal? Because then you can easily get your money back.
     
  11. hosolof thread starter macrumors newbie

    hosolof

    Joined:
    Apr 22, 2017
    #11
    OK thanks man, anyone know of a good place in East Melbourne?
    Paid with cash, like an idiot...
    I think there's a lesson to be learned here somewhere
     
  12. Eason85 macrumors regular

    Eason85

    Joined:
    Jan 29, 2017
    Location:
    Hong Kong
    #12
    ugh, don't dog the boys. he definitely dogged the boys. I have no idea about specific places mate, but you could probably google "apple repair shops" and call the non-apple authorized ones. The reason you shouldn't bother with "apple authorized repair" is that they do **** all. They just take your laptop and send it to apple (who won't repair it). You need a proper shop who has parts and is capable of soldering them.
     
  13. hosolof thread starter macrumors newbie

    hosolof

    Joined:
    Apr 22, 2017
    #13
    Gotcha, I'll look into it. Not sure what you mean by dog the boys tho
     
  14. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #14
    There is no third party logic board for a MacBook Pro. The repair was likely done by a third party, one which was probably not an authorized service provider. Often, authorized repair centers will be more flexible about resolving problems like the serial number than Apple itself will be, but unauthorized shops aren't likely to have the software tool to set the serial number. This is why I recommend talking to an authorized service provider.
    Most authorized Apple service providers will fix the computer in-house, rather than ship it to Apple.
     
  15. hosolof thread starter macrumors newbie

    hosolof

    Joined:
    Apr 22, 2017
    #15
    Alright so I must have misunderstood, all logic boards are from Apple in one way or another?
    So my machine could be repaired, and the serial set correctly on the software?
    Could anyone recommend a good repair centre in Melbourne (authorised or not), to which I could take it for diagnoses?
    Thanks for your help guys, I'm fairly new to macs so I have a lot to learn.
     
  16. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #16
    The engineering involved in making a board for a portable computer is extremely complex, so there's no possibility the board was made by someone other than Apple. Your computer probably doesn't need any actual repair. Services like the App Store and Facetime rely on having the computer's serial number to work.
     
  17. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #17
    You -might- be able to get the logic board repaired by a 3rd-party provider, but I'm going to -guess- that that is unlikely.

    That may leave you with two choices:
    1. Get a replacement motherboard -- probably not worth the cost.
    2. Get a different MacBook -- and realize that you made "a bad purchase" right from the start...
     
  18. hosolof thread starter macrumors newbie

    hosolof

    Joined:
    Apr 22, 2017
    #18
    Can I ask why it is unlikely?
    Will it be a very difficult task?
    --- Post Merged, Apr 25, 2017 ---
    Interesting, so where would the logic board that's in my computer come from?
    Do people have second hand boards that they put back into different computers?
    Or could it be a stolen one?
     
  19. chrfr macrumors 604

    Joined:
    Jul 11, 2009
    #19
    There are places that sell Apple parts to others. It's not possible to remove the serial number from a board that's already coded with a serial, so the likelihood that it's anything other than a new board is very slim. It's also totally possible that some authorized repair center replaced the board and then forgot to code it with the serial number. It happens.
     
  20. tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #20
    This is bull****!

    Apple cannot possibly know if the laptop has ever had liquid damage or not because it would have to look that up from the serial number on the logic board (or unless the liquid damage is clearly visible).

    Basically, the whole thing is made up by Apple because it doesn't want to help you.

    All used logic boards have serial numbers unless they are from Apple because no one else have the means to wipe the serial numbers.
     
  21. hosolof thread starter macrumors newbie

    hosolof

    Joined:
    Apr 22, 2017
    #21
    It was registered as having liquid damage from the serial number on the case, back in October someone brought it in, not that they bothered to tell me that on the phone when I rang them and asked about the machine before I bought it...
    Also the tech said there is still some substance on the fan left over from the spill.
    So they wouldn't tell me the number of the new board because they don't want to repair it?
    Can I find that out at a different repair centre?
     
  22. Eason85 macrumors regular

    Eason85

    Joined:
    Jan 29, 2017
    Location:
    Hong Kong
    #22
    Like I said, any decent (unauthorized) Mac repair center can fix it for you.
     
  23. tubeexperience, Apr 25, 2017
    Last edited: Apr 25, 2017

    tubeexperience macrumors 68040

    Joined:
    Feb 17, 2016
    #23
    Well then, buy a replacement bottom case (for your model) from eBay.

    The logic board doesn't have a serial number because it hasn't been imprinted.

    Suppose an Apple "Genius" needs to repair a MBP which needs a "new" logic board.

    He would place an order for a "new" logic board which won't have a serial number.

    After putting the new logic board into the laptop and making sure it works correctly, he would then imprint the serial number into the logic board.

    In this case, he didn't do it.

    There is nothing wrong with that logic board. In fact, it is a genuine logic board and came straight from Apple.
     
  24. hosolof thread starter macrumors newbie

    hosolof

    Joined:
    Apr 22, 2017
    #24
    OK, so I'm gonna take this thing into a store and see what the deal is, I hope they can just print the number onto the board for me.
    I'll just ask again, can anyone recommend a store in Melbourne they've dealt with, there seems to be hundreds but they all have mixed reviews.
    Thanks
     

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