MacBook struggling with YouTube in safari

Discussion in 'MacBook' started by osnola ibax, Aug 7, 2016.

  1. osnola ibax macrumors member

    osnola ibax

    Jul 17, 2014
    Hi folks I have been experiencing several problems whilst trying to view YouTube on my 12 inch MacBook it's the 1.1 GHz 2015 base line model. sometimes whilst watching 1080p video it can completely crash my computer and other times is just slow and unusable.

    most of the problems arise when going to full screen on a video.

    I don't seem to have the same problems on my 2015 13" MBP.

    Is it safari causing the issue or the iGPU? Or any other ideas
  2. grahamperrin macrumors 601


    Jun 8, 2007
    Which version of the operating system?

    What exactly happens when the complete crash occurs?

    Please let us have the address of one of the affected pages.
  3. rrm998 macrumors regular


    Jun 15, 2012
    Houston, TX USA
    Here's what I'd think about:

    - Scan your rMB for Malware.
    - Disable browser extensions
    - Try Chrome or Firefox to see if specific to Safari
    - Check Activity Monitor to see what, if anything is using too much CPU
    - After a crash, are you getting a report sent to Apple? If so check that. If not, check the Console for repeating errors.
    - Do other streaming sites cause the same issue?

    Are you still under warranty (or Apple Care)? If you can duplicate the issue then I'd take it into the Apple Store. Having a web page completely crash OS X is pretty serious.
  4. osnola ibax thread starter macrumors member

    osnola ibax

    Jul 17, 2014
    Im on OS X el capitan version 10.11.6 and safari 9.1.2. If for example, I'm watching "unbox therapy", his videos are pretty high resolution. When I click on the bottom right corner to expand to full screen, there is a couple of seconds delay before it expands.

    Sometimes it will cause a spinning beach ball for a good few minutes (I'm not sure it crashes OS X as such, just safari).

    Minimising the video again then causes lag and stuttering, it goes to small to full to small again.

    No such problems in chrome and always better in safari after clearing cache, histories and restarting the computer.
  5. grahamperrin macrumors 601


    Jun 8, 2007
    OK, I see and I might try it later with Safari in Sierra.

    How much memory in your MacBook Pro?

    (Here, a MacBookPro5,2 struggles with pre-release Sierra with 4 GB. I might post something in the Sierra area.)
  6. BeatCrazy macrumors 68000

    Jul 20, 2011
    Any specific recommendations? I have a friend with a 2012 Mac mini that is getting a lot of beachballs.
  7. grahamperrin macrumors 601


    Jun 8, 2007
  8. Ace2617 macrumors regular


    Mar 16, 2016
    Not using a rMB, but I thought this may be relevant to add: I had this same problem for months with my 2014 MacBook Air. YouTube in Safari would make my MBA crash and even when I'd close the lid the apple logo would stay lit because the screen wouldn't turn off ... Recently though I downloaded Chrome & use it for YouTube, and it hasn't had any problems.
  9. Prabas macrumors 6502a


    Sep 14, 2010
    1.2GHz / 2015 - I can watch 4K video on YouTube without any problems.
  10. grahamperrin macrumors 601


    Jun 8, 2007
  11. vandal76 macrumors newbie

    Apr 14, 2010

    I have just received my 1.3 m7 512gb MacBook and I must say its struggling to play video too. It stutters, then just freezes the whole page and get a constant beachball, no matter where I press.
    Tried different browsers, my iMac and my partner's mbp. Only the rMB displays this problem.
    Also something else I have noticed, when installing software the progress bar never moves, I get the beach ball again then when the installation is over it tells me it's been successful and goes back to normal. Nothing else was running on the background.
    It's sad, and a waste of time, but I'm thinking about returning it. I simply cannot justify keeping this very expensive laptop which is completely underperforming on even the simplest things.
  12. lambertjohn macrumors 6502a

    Jun 17, 2012
    Not that it's relevant to this discussion, but I watched the unboxtherapy video above on my six-year-old Macbook Pro 15 (8 GB ram, 2.8 Ghz CPU, latest OS X) and it ran flawlessly. Not a single hiccup on Safari. Makes me question why the latest and greatest Macbook can't do the same. Is the CPU on these things really that anemic?
  13. Clix Pix macrumors demi-goddess

    Clix Pix

    Oct 9, 2005
    8 miles from the Apple Store at Tysons (VA)
    Just took a look at the linked site and viewed a video with my new rMB m7 and no problems at all -- either as it ran in the small screen version or in the full-screen version. I have had this machine a few days now and have been gradually adding things, downloading stuff, etc. I didn't do any of that right away, though, because I knew the machine needed to run the complete Spotlight Indexing process first. Maybe that is a contributing factor?
  14. where is it macrumors 6502

    where is it

    Jun 19, 2012
    Sounds to me like you have something dodgy going on. Like a site checker extension or adblocker being over zealous.

    The macbook can handle video of any resolution just fine. Well mine can, but I don't fill it with 3rd party extensions that mine your data.

    First get rid of all your extensions from safari. If that doesn't fix it. Try Chrome or Firefox. If they run fine then Safari has deeper issues.

    If you are still getting rubbish performance then consider reinstalling the OS from new and testing without restoring from backup. If that runs fine then you have some rubbish running on your usual system somewhere.
  15. asoksevil macrumors 6502

    Jun 7, 2010
    Taipei, Taiwan
    m7 1.3 GHz 2016 can do as well.

    m3 should be enough, I tried that on the Apple Store with 4K videos.
  16. burgman macrumors 68000


    Sep 24, 2013
    Based on my experience something is wrong with your machine, without knowing the history of it no one can really comment. Trip to Apple store would fix your problem.
  17. 827538 macrumors 65816

    Jul 3, 2013
    Just got my rMB m3 (Skylake) and it runs YouTube perfectly. 4K and 1080p60 video runs flawlessly, sorry to hear you're having problems, take it back to Apple as it isn't normal.
  18. solo118 macrumors 65816

    May 16, 2011
    I am with you. My M3 works fine as well, I have not tried full feature movies yet such as Netflix, but Youtube is working just fine. Overall it works just as good as my rMBP, although I have not done any heavy lifting (yet!)

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