Macbook Super Drive Problem

Discussion in 'MacBook' started by Beatlez55, Feb 6, 2010.

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  1. Beatlez55, Feb 6, 2010

    Beatlez55 macrumors newbie

    Joined:
    Feb 6, 2010
    #1
    I have a Black Mid-2007 Macbook. Back in December 2009 my hard drive finally failed me. I took it in to the apple store and they replaced the hard drive. On Febuary 4 2010 My Superdrive failed me and I again took my Macbook to the apple store. They replaced my Super Drive that day. I got my macback and when i got it home i noticed a big white scratch that had not been there when i took it in. The new Super Drive scratches a white ring on any dvds or cd's i put in there. Also my computer now freezes randomly. Should i take it in and ask for a new super drive or a replacement computer. Does apple even replace computer or just the parts? Thank god for apple care plan
     
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  2. fluffyx, Feb 9, 2010

    fluffyx macrumors 6502

    Joined:
    Oct 25, 2007
    #2
    At the very least, they should "verify" the repair by making sure the machine reads/writes CDs/DVDs. And the technician certainly should have been working in a clean area that wouldn't scratch the machine.

    Bring it back with a Genius Bar appointment and let them know you're dissatisfied with the service you've received from them.

    If you have a copy of your Work Authorization, bring it with you and point out the Cosmetic Condition of your computer before you brought it to them. Let them know that there's a new issue with the SuperDrive, and that there's a big scratch that was definitely not there before.

    Let them know that you expect them to fix it immediately.

    Best of luck :).
     
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