MacBook Trackpad Problem

Discussion in 'Mac Basics and Help' started by Shaun.P, Jan 23, 2008.

  1. Shaun.P macrumors 68000

    Shaun.P

    Joined:
    Jul 14, 2003
    Location:
    Omicron Persei 8
    #1
    On Monday I bought a new MacBook from the Apple store. When I started it up, I noticed the trackpad wasn't working properly - when using the trackpad the mouse would often jump out of position, and move about to places I wasn't directing it. I took it back to Apple that day, and I got a replacement. But the replacement is also doing the same thing - just not as bad.

    I don't know what to do - is anyone else experiencing this problem? Do you think it'll be fixed with 10.5.2? The problem is quite subtle and it happens sporadically so I can't just recreate it.

    I have tried changing all the trackpad preferences in Leopard with no luck.

    Should I take it back to Apple for another replacement?
     
  2. CP1091 macrumors regular

    CP1091

    Joined:
    Aug 28, 2007
    #2
    Is it possible you are touching the track pad with another finger, or object? Also, you could turn down the sensitivity if that helps..
     
  3. wjdennen macrumors member

    Joined:
    Nov 9, 2001
    #3
    I bought my MacBook just before xmas, and I am having the exact same problem!
     
  4. Meecrob macrumors member

    Meecrob

    Joined:
    Aug 25, 2006
    Location:
    New England
  5. wjdennen macrumors member

    Joined:
    Nov 9, 2001
    #5
    Yep. I wish it were that simple!
     
  6. jeffmc macrumors 6502

    Joined:
    Sep 21, 2007
    #6
    go to an apple store
    it's either a loose cable or you need a new top case

    either way, it's 100% covered under warranty and shouldn't take long providing they have the parts in stock
     
  7. joefinan macrumors 6502a

    Joined:
    Sep 14, 2007
    Location:
    Kingston-Upon-Thames, UK
    #7
    As it was faulty prior to sale and has been less than 28 days since purchase, repair is not an option. You entitled to get another replacement. And another. And another until it works as per specification.
     
  8. jeffmc macrumors 6502

    Joined:
    Sep 21, 2007
    #8
    no you're not

    apple return policy is 14 days, not 30. if you presented this issue earlier you would have to opportunity to receive a new machine, since you did not you need to get it repaired.
     

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