Macbook trackpad warrenty issues

Discussion in 'MacBook' started by justind574, Jan 2, 2011.

  1. justind574 macrumors newbie

    Jan 2, 2011
    New to forum here. Lots of good info to be found and hate that my first post is a problem, but here we go. Try to make this short and as easy to follow.

    Bought a Macbook in November 2009. The trackpad failed to actually click, will make the noise but with no sign of it doing anything on the screen. Still usable through scrolling and tapping but no actual clicking. So I drive it to an apple certified store about an hour away and have it repaired three times. A month or two goes by and am still having the same issue. After talking to apple they tell me to take it back to where I bought it at (best buy). Best buy then ships it off to be fixed about three months ago and now it is having the same problem again. Now out of warranty by 38 days apple would like me to pay around 300$ to have it fixed. Best buy then last night tells me to call apple. Best buy also will not replace the computer because they themselves have to repair the computer four times. Apples records somehow show that the computer has only been repaired once by the authorized store and once by best buy. After just talking to apple they claim that it is not an "ongoing problem" because it goes a few months without any problems. Also one of the companys that fixed the macbook stripped out two screws on the bottom of the macbook, causing one screw to fall out completely and the other screw to not tighten at all. Kind of wanting to hear if anyones ever dealt with anything like this. Any ideas of were to go from here? For a problem thats happened to the same part on the same computer four times in 14 months I feel like I am getting the run around. Maybe I'm wrong?:confused:
  2. Djhyper66 macrumors newbie

    Jan 3, 2011
    hope this helps

    if your track pad works , but it doenst click , then all you have to do is buy the correct screw driver it called a tri-wing, to open the bottom of your macbook,

    once you get the bottom cover off, take off the battery, the bottom of the battery the trackpad is located, all you have to do is get a tri-wing screw driver and adjust the special screw, if you turn it too tight the trackpad wont click at all, if you it not tight at all it wont register the click.

    on ebay you can buy a new/ used track pad they cost 30 dollars and up, it alot of work to remove the trackpad. You can probably find the screw u need on ebay as well. My trackpad had issue too, so I order a new one on ebay, never installed it cause all it was , was a loose screw under the trackpad.

    The bottom of the trackpad where u press down there a screw in the middle , it called a tri-wing screw!!!!! Good luck!!!!
  3. justind574 thread starter macrumors newbie

    Jan 2, 2011
    Nice thanks for the info. I'll look into that. It does click but doesnt register on the screen so maybe I will be able to notice something when I pop it open.

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