Macbook unable to detect iPhone

Discussion in 'Mac Basics and Help' started by iam537, Jun 17, 2009.

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  1. iam537, Jun 17, 2009

    iam537 macrumors newbie

    Joined:
    Jun 17, 2009
    Location:
    Singapore
    #1
    Hi all

    I have a Macbook and I just bought an iPhone 3G and it seems my mac is totally not responding to my iPhone.

    I have the latest updates but to no avail

    I also have also just loaded intego virusbarrier 5. I heard that it is interfering with the sync of both devices. So how do resolve this problem without having to erase and re-install my harddisk

    Thanks

    Les
     
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  2. JustGretchen, Jun 17, 2009

    JustGretchen macrumors 6502

    Joined:
    Dec 2, 2008
    #2
    I'd uninstall that virus nonsense. You don't need it. It will cause you more problems than anything else and could be causing your issue now.

    I've seen AV programs grab ipods/iphones on windows before, causing them to not show up, so your suspicions are not w/o merrit that it could be the source of your issue.

    Also try a different USB cable/USB port as well. You may want to ensure your dock connector is ok as well.
     
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  3. JediMeister, Jun 18, 2009

    JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #3
    Make sure your computer meets these minimum requirements.
     
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  4. Nanookfan, Jun 18, 2009

    Nanookfan macrumors member

    Joined:
    Apr 13, 2008
    #4
    Try disabling the real time scanner in Intego Virus scan and see if that helps before doing a complete uninstall.
     
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