I never thought i would be writing this right now, just because i have been satisfied with their service before hand. They have repaired my iMac with a faulty drive about a month ago. But right now, i have never been so ****** at apple service quality.
Just to point out i live about 150 miles from the closest apple store. Well earlier this week, I have noticed a chip in my macbook (white) in the corner where the light turns on. Well, i guess this is a known problem and so i took it down to the apple store to get it repaired a few days ago. Well i got a call today telling me that its ready to be picked up. So i leave at around 5:00 and get there around 7:30Pm.
So i walk in and tell the apple employee that im here to pick it up. He goes in the back and brings me back my macbook. I opened it up and i was pleased to see a new keyboard and trackpad, along with it all being bleach white. I was thinking at the time, Man, this is what i payed $250 for apple care.
Then I clicked the trackpad button and bam, It was so screwed up. I looked at the trackpad and it wasnt even aligned right with the trackpad button. Then i tried clicking it and the right side didnt even click down! I was kinda like what? Then what topped it off, i called the apple employee over and he says "Well its kinda like buying used car parts", I was like WHAT? He walked away, but i didnt sign the release form. He comes back and i said, this isnt what i expected from service with apple. I then explained to him that if i would have known this was going to happen, i would have never brought it in. He then says, "well if its a problem i can take it back and see if they can do something." I said, "Well it would be nice if they can do something tonight, I didnt want to come down here for nothing." He comes back 10 minutes later and says that " Its going to take another day for them to release it to us with the button fixed because its its going to take time fixing it to apple standards." I was speechless; Then why did they call me in the first place if its not "apple standards". Then I drove back home empty handed.
I understand that people make mistakes but everything was just piling up, i was just so angry. The employees were all rude, and how hard could it be to realign the trackpad with the case?? I dont know if i should call apple about this.. What should i do? I know im going to have to drive down there meaning i am going to be driving for about 600 miles before i have my macbook restored. (If they dont screw up again). So what should I do?
Just to point out i live about 150 miles from the closest apple store. Well earlier this week, I have noticed a chip in my macbook (white) in the corner where the light turns on. Well, i guess this is a known problem and so i took it down to the apple store to get it repaired a few days ago. Well i got a call today telling me that its ready to be picked up. So i leave at around 5:00 and get there around 7:30Pm.
So i walk in and tell the apple employee that im here to pick it up. He goes in the back and brings me back my macbook. I opened it up and i was pleased to see a new keyboard and trackpad, along with it all being bleach white. I was thinking at the time, Man, this is what i payed $250 for apple care.
Then I clicked the trackpad button and bam, It was so screwed up. I looked at the trackpad and it wasnt even aligned right with the trackpad button. Then i tried clicking it and the right side didnt even click down! I was kinda like what? Then what topped it off, i called the apple employee over and he says "Well its kinda like buying used car parts", I was like WHAT? He walked away, but i didnt sign the release form. He comes back and i said, this isnt what i expected from service with apple. I then explained to him that if i would have known this was going to happen, i would have never brought it in. He then says, "well if its a problem i can take it back and see if they can do something." I said, "Well it would be nice if they can do something tonight, I didnt want to come down here for nothing." He comes back 10 minutes later and says that " Its going to take another day for them to release it to us with the button fixed because its its going to take time fixing it to apple standards." I was speechless; Then why did they call me in the first place if its not "apple standards". Then I drove back home empty handed.
I understand that people make mistakes but everything was just piling up, i was just so angry. The employees were all rude, and how hard could it be to realign the trackpad with the case?? I dont know if i should call apple about this.. What should i do? I know im going to have to drive down there meaning i am going to be driving for about 600 miles before i have my macbook restored. (If they dont screw up again). So what should I do?
