MacBook virus?

[boyd88]

Please can someone help my MacBook Pro when on Internet loads up a duplicate window of what I am on, then the original which was running turns into a pop up like page with ads.

Or my internet page has ads listed at the top side and bottom that won't let me get rid of them.

How do I get rid of this? Have I a virus? I have taken a picture but can't upload on here?

 

[Jozone]

Hi Boyd -- upload the image to imgur.com, then link it within your post.

 

[DeltaMac]

It's very possible that you have picked up some adware, and your symptoms are really about adware, I think.
Download Malwarebytes and run a scan on your Mac. Only takes a few seconds for the scan, and it will report what it finds, and remove it for you, too! (and it's free...)

 

[snaky69]

Please can someone help my MacBook Pro when on Internet loads up a duplicate window of what I am on, then the original which was running turns into a pop up like page with ads.

Or my internet page has ads listed at the top side and bottom that won't let me get rid of them.

How do I get rid of this? Have I a virus? I have taken a picture but can't upload on here?

YOu likely unknowingly installed adware/malware, probably bundles with something else you installed.

What year, what size MBP? What version of OS X are you running? On what browser are you experiencing this?

 

[boyd88]

YOu likely unknowingly installed adware/malware, probably bundles with something else you installed.

What year, what size MBP? What version of OS X are you running? On what browser are you experiencing this?

i have no idea what mpb, i have macbook pro retina with latest OS X installed i think?

 

[DeltaMac]

Find out from your Apple menu/About this Mac. That information window will tell us most everything.

Be sure to try out the Malwarebytes, too. That may take care of your issue quickly.

 

[snaky69]

i have no idea what mpb, i have macbook pro retina with latest OS X installed i think?

All that information is available in the Apple menu in "About This Mac".

 

[boyd88]

Find out from your Apple menu/About this Mac. That information window will tell us most everything.

Be sure to try out the Malwarebytes, too. That may take care of your issue quickly.

i have just done the malwarebytes and it seems to of sorted it, thanks very much for your help people. is this malwarebytes ok left installed on my macbook?

 

[DeltaMac]

Yes, if adware finds you once, it may happen again. The Malwarebytes software will update itself each time you use it.
I like to run a scan once a month or so. It does very little between scans, and certainly no harm in leaving it on your Mac.

 

[boyd88]

Yes, if adware finds you once, it may happen again. The Malwarebytes software will update itself each time you use it.
I like to run a scan once a month or so. It does very little between scans, and certainly no harm in leaving it on your Mac.

Thanks very much for your help, I've had my MacBook for a year now and very bad at knowing what to do with it. I've got my iTunes library in order. But my photos are a mess and need sorted am thinking about doing the £75 for the year 'training' in stormfront - do you think it would be worth doing?

Also do you know of a MacBook Pro sleeve/case that is a perfect fit? I've just bought a goji one from currys but it's not as fitted as I had hoped