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MACBOOK will not turn on completely - please help!!

G

GRECOGUY

macrumors newbie
Original poster
Jul 19, 2010
9
0
I just recently purchased a new macbook without the MAC OS X Install Disks. So, I tried resetting the original username and password while using the recommended "back door" method. It didn't work, now the macbook will not turn on completely.

It powers on, but only gets to the white page with the apple. Than it powers off and then goes back to the white page. It will continue doing this but will not turn on all the way.

How can I fix this so I can install the new MAC OS X Install Disks?

Thanks!
 
Not Stolen...

It did work and it was functioning when I purchased it. It did have all of the owners information on it. I believe the original OS X is 10.5.8. I now have the 10.6 DVD.

I have installed the DVD and held the C key, but when I try installing, it is listing that it cannot use the OS X.

Any ideas?
 
Are you certain that it is a MacBook and not an iBook? If it is a MacBook, where in the installation process is it preventing you from installing the OS? (Does the install disk load?)
 
MacBook

Yes, it is a 13" MacBook.

It has Mac OS X 10.5.8. I have the Mac OS x 10.6.3 DVD

This is far as I have gotten:

Part One: Installing the operating system

1. Power on the computer.
2. Insert the Mac OS X Install DVD into the optical drive.
3. Restart your computer.
4. Hold down the Option key while the computer starts up.
5. Select the OS X Install DVD and click the arrow underneath it to boot to the install DVD.

It then tells me that I cannot install the Mac OS X on this computer.

Thanks for your help in advance.
 
Seems like the Snow Leopard install disc that you have belongs to another computer. As far as I know, and someone correct me if I'm wrong, the RETAIL Snow Leopard disc is still 10.6.0 (or original version number); there is no 10.6.3 RETAIL disc so that is likely the reason why you get the message that you can't install OS X on that computer. You will need the RETAIL version of Snow Leopard to install on your MacBook.
 
iLog.Genius said:
Seems like the Snow Leopard install disc that you have belongs to another computer. As far as I know, and someone correct me if I'm wrong, the RETAIL Snow Leopard disc is still 10.6.0 (or original version number); there is no 10.6.3 RETAIL disc so that is likely the reason why you get the message that you can't install OS X on that computer. You will need the RETAIL version of Snow Leopard to install on your MacBook.
Click to expand...

Actually, the newest Snow Leopard install disks have 10.6.3 if I'm not mistaken. I bought a Snow Leopard disk a few weeks ago and recall it having 10.6.3 on it.
 
Insert the OS X disc. Boot off of it. Then select your language. Then proceed as if you are installing it. Then, in the top bar, select utilities. Then select disk utility. Then reformat the hard drive with one partition and the GUID partition table...
 
How would I be able to check that? If I did borrow the software from a friend, would it not work?
 
GRECOGUY said:
How would I be able to check that? If I did borrow the software from a friend, would it not work?
Click to expand...

Does the Snow Leopard disk look like this?
disc.jpg
 
No it does not... It says MacBook Pro!!! Maybe that is the problem...

I am thinking I should just purchase the Mac Box Set with Snow Leopard. What do you think?
 
GRECOGUY said:
No it does not... It says MacBook Pro!!! Maybe that is the problem...
Click to expand...

This is precisely your problem. You need to purchase a retail Snow leopard disc for $30 from Apple, BestBuy, MicroCenter, Fry's, or any other computer store that sells Macs and Mac accessories.

GRECOGUY said:
I am thinking I should just purchase the Mac Box Set with Snow Leopard. What do you think?
Click to expand...

You only need to buy the Snow Leopard disc, if the computer already has it installed... But, if you plan to erase the drive and start from the beginning, you should buy the box set....
 
GRECOGUY said:
No it does not... It says MacBook Pro!!! Maybe that is the problem...
Click to expand...

That's your problem. You can only use install disks for your specific computer or the retail disk.

GRECOGUY said:
I am thinking I should just purchase the Mac Box Set with Snow Leopard. What do you think?
Click to expand...

That would work. You could also get Snow Leopard by itself if you don't need iLife and iWork.
 
iBookG4user said:
Does the Snow Leopard disk look like this?
disc.jpg
Click to expand...

LOL, I guess it would've been wise for one of us to ask him what the discs look like at the start huh iBook? HAH.

But as I was hinting at with my original post, if you had a Snow Leopard install disc from another computer, all you would need is a RETAIL version of Snow Leopard for you to install it on your MacBook; no need for the box set.
 
Thank you everyone who has replied with positive feedback and your help! My last question here is your input on purchasing Snow Leopard. If it has It has Mac OS X 10.5.8, is it fine to purchase the Snow Leopard. Should that solve my problem?

Thank you for your help, I am very new to this!
 
GRECOGUY said:
Thank you everyone who has replied with positive feedback and your help! My last question here is your input on purchasing Snow Leopard. If it has It has Mac OS X 10.5.8, is it fine to purchase the Snow Leopard. Should that solve my problem?

Thank you for your help, I am very new to this!
Click to expand...

Yes, any intel Mac (Which you have) will work with Snow Leopard. So you are fine there and it will solve your problem :)
 
GRECOGUY said:
Thank you everyone who has replied with positive feedback and your help! My last question here is your input on purchasing Snow Leopard. If it has It has Mac OS X 10.5.8, is it fine to purchase the Snow Leopard. Should that solve my problem?

Thank you for your help, I am very new to this!
Click to expand...

Yes you can purchase Snow Leopard and have it function correctly. You are very welcome! :D
 
GRECOGUY said:
Thank you everyone who has replied with positive feedback and your help! My last question here is your input on purchasing Snow Leopard. If it has It has Mac OS X 10.5.8, is it fine to purchase the Snow Leopard. Should that solve my problem?

Thank you for your help, I am very new to this!
Click to expand...

Yes. Like iBook said, if you just want Snow Leopard, just getting the RETAIL version is fine but if you want iLife/iWork then it would be cheaper to just get the box set; it's up to you and what you want but I think you're just looking for the operating system to get you back up and running.
 
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