I bought my MacBook when they first came out and have had nothing but problems. Mooing, whining, non responsive keys, scratches case bulge, bluetooth, you name it. I took it in for repair after a week of using and was told the moo and the whine were normal but that he would order in a bluetooth board and a new keyboard and trackpad thing. Left the computer there for him to test and a week or two later he called and said that the bluetooth was installed and working correctly but he was still waiting for the other part and that he opened up a case with Apple about the case bulge. I took the computer home and tried to ignore the whine and moo but just couldn't. The bluetooth went missing again so I called Apple's customer relations line hoping to coax a replacement. The lady I spoke to said the best she could do was to get the replacement part rushed. That I had to go through the service provider to get a replacement I called him up and he explained that it was in his best interest to get a replacement too and that he was trying his best but Apple wasn't budging. He told me to call Apple and get angry (something I'm not too good at). What's the best way to get a replacement out of Apple? Here's a summary of the problems: - Scratched out of the box - Whine (CPU and Power Adapter) - Moo (the one that actually sounds like cows ie number two from the other thread) - Case Bulge - Bluetooth that likes to play hide-and-go-seek, replaced with no change - Right side of trackpad button not responsive - Down and right arrow keys not responsive - Bright flash when waking from sleep or powering on (is this normal?) - Rotten AirPort performance. - 3 kernel panics What should I do? Who should I call?