MacBookPro won't restart after today's update to software?

[Mick Lee]

All I get on pressing the power/start key is the grey screen, Apple symbol and the whirling activity wheel.
The bar indicator below starts to move and stalls around 40% loaded.

Help required! Where do I go from here? apart from the Apple Shop 😕

 

[gerikerschi]

Maybe the IOS is defect.
Install a new Version of IOS 10.9 to test it again.

BR
Geri

 

[A Hobo]

Maybe the IOS is defect.
Install a new Version of IOS 10.9 to test it again.

BR
Geri

iOS?

 

[Nermal]

Which update did you install? I'm not aware of any OS updates in the past few days. Try booting in verbose mode (Cmd-V at the boot chime) and post a picture of where it stalls.

 

[Mick Lee]

Unsuccessful rebooting

No variation of hard disc reboot gets it past the activity bar at 30% (not 40% my error) then the screen goes black as the MacBook Pro turns off.
Unfortunately my system discs are not available to reboot with.
I will take it to the Apple Shop in the Bullring Birmingham today or tomorrow.
The problem may stem from the inactivity over the past few months when I went overseas without my MacBook Pro. So the update may have been compromised by the age of the Software update.
There were two app updates waiting also, maybe one of these caused an issue.
I will post an update after I drop it in to the shop. 😕

 

[maflynn]

The problem may stem from the inactivity over the past few months when I went overseas without my MacBook Pro. So the update may have been compromised by the age of the Software update.

Its more likely something was failing, then the age of the software update, i.e., software does not spoil and cause problems.

 

[Mick Lee]

Service in progress

Its more likely something was failing, then the age of the software update, i.e., software does not spoil and cause problems.

I delivered the MacBookPro to Stormfront our local Apple dealer and service desk. The engineer told me that he had had 4 MacBooks (Air & Pro) in the past ten days. All had software installation failure to reboot issues.

The MacBok Pro is now in the service centre being fixed.

 

[Mick Lee]

I delivered the MacBookPro to Stormfront our local Apple dealer and service desk. The engineer told me that he had had 4 MacBooks (Air & Pro) in the past ten days. All had software installation failure to reboot issues.

The MacBok Pro is now in the service centre being fixed.

🙂 The service centre (at Exeter UK) of Stormforce reloaded the System software 10.9.4 and checked the hard disc for faults.
No written report yet but the verbal report was simple and identified the Apple software IOS 10.9 loading as probable cause.
The recent failures they have repaired have been mainly MacBook Air.
However this is not the first failure of MacBook Pro on an otherwise healthy computer.

 

[yjchua95]

🙂 The service centre (at Exeter UK) of Stormforce reloaded the System software 10.9.4 and checked the hard disc for faults.
No written report yet but the verbal report was simple and identified the Apple software IOS 10.9 loading as probable cause.
The recent failures they have repaired have been mainly MacBook Air.
However this is not the first failure of MacBook Pro on an otherwise healthy computer.

Please don't confuse iOS and OS X. iOS runs on the iPod Touch, iPhone and iPad.

OS X runs on Macs.

 

[NZfly]

Not to be rude but just thought i'd point out iOS is what iPhones iPads and iPods run on OSX is what your macbook runs on 😛

 

[maflynn]

🙂 The service centre (at Exeter UK) of Stormforce reloaded the System software 10.9.4 and checked the hard disc for faults.
No written report yet but the verbal report was simple and identified the Apple software IOS 10.9 loading as probable cause.
The recent failures they have repaired have been mainly MacBook Air.
However this is not the first failure of MacBook Pro on an otherwise healthy computer.

Odd, let us know what the technician reports as the failure.