MacBookPro won't restart after today's update to software?

Discussion in 'MacBook Pro' started by Mick Lee, Jul 28, 2014.

  1. Mick Lee macrumors newbie

    Joined:
    Jul 28, 2014
    Location:
    UK
    #1
    All I get on pressing the power/start key is the grey screen, Apple symbol and the whirling activity wheel.
    The bar indicator below starts to move and stalls around 40% loaded.

    Help required! Where do I go from here? apart from the Apple Shop :confused:
     
  2. gerikerschi macrumors newbie

    Joined:
    Jun 24, 2014
    #2
    Maybe the IOS is defect.
    Install a new Version of IOS 10.9 to test it again.

    BR
    Geri
     
  3. Lucas Godfrey macrumors 6502

    Lucas Godfrey

    Joined:
    Jul 12, 2010
    Location:
    Somewhere between Here and There
    #3
    iOS?
     
  4. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #4
    Which update did you install? I'm not aware of any OS updates in the past few days. Try booting in verbose mode (Cmd-V at the boot chime) and post a picture of where it stalls.
     
  5. Mick Lee, Aug 3, 2014
    Last edited: Aug 3, 2014

    Mick Lee thread starter macrumors newbie

    Joined:
    Jul 28, 2014
    Location:
    UK
    #5
    Unsuccessful rebooting

    No variation of hard disc reboot gets it past the activity bar at 30% (not 40% my error) then the screen goes black as the MacBook Pro turns off.
    Unfortunately my system discs are not available to reboot with.
    I will take it to the Apple Shop in the Bullring Birmingham today or tomorrow.
    The problem may stem from the inactivity over the past few months when I went overseas without my MacBook Pro. So the update may have been compromised by the age of the Software update.
    There were two app updates waiting also, maybe one of these caused an issue.
    I will post an update after I drop it in to the shop. :confused: :apple:
     
  6. maflynn Moderator

    maflynn

    Staff Member

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    May 3, 2009
    Location:
    Boston
    #6
    Its more likely something was failing, then the age of the software update, i.e., software does not spoil and cause problems.
     
  7. Mick Lee thread starter macrumors newbie

    Joined:
    Jul 28, 2014
    Location:
    UK
    #7
    Service in progress

    I delivered the MacBookPro to Stormfront our local Apple dealer and service desk. The engineer told me that he had had 4 MacBooks (Air & Pro) in the past ten days. All had software installation failure to reboot issues.

    The MacBok Pro is now in the service centre being fixed. :apple:
     
  8. Mick Lee thread starter macrumors newbie

    Joined:
    Jul 28, 2014
    Location:
    UK
    #8
    :) The service centre (at Exeter UK) of Stormforce reloaded the System software 10.9.4 and checked the hard disc for faults.
    No written report yet but the verbal report was simple and identified the Apple software IOS 10.9 loading as probable cause.
    The recent failures they have repaired have been mainly MacBook Air.
    However this is not the first failure of MacBook Pro on an otherwise healthy computer.
     
  9. yjchua95 macrumors 604

    Joined:
    Apr 23, 2011
    Location:
    GVA, KUL, MEL (current), ZQN
    #9
    Please don't confuse iOS and OS X. iOS runs on the iPod Touch, iPhone and iPad.

    OS X runs on Macs.
     
  10. NZfly macrumors member

    Joined:
    Jun 13, 2014
    #10
    Not to be rude but just thought i'd point out iOS is what iPhones iPads and iPods run on OSX is what your macbook runs on :p :apple:
     
  11. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #11
    Odd, let us know what the technician reports as the failure.
     

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