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The Big Sur option has now shown up on my late 2013 13" Retina Macbook Pro. I'm keen to update as my Macbook is misbehaving (eg battery ran down after a few hours with lid shut and no apps open, there are other things) and normally I'd be thinking of a clean install. An update might help instead.
 
I keep holding off updating a mid-2014 15" MBP to Big Sur from 10.15.7, but think I'll take the plunge this weekend going through Software Update, then after that do a clean install via Internet Recovery...at least I think that's the way to do it.
 
Hello everybody,

don`t know if somebody else wrote similiar info. Eventualy sorry for the spam.

I`ve got bricked my Macbook pro mid 2014 by Big Sur 11.0.1 update. Only one way how to partly fix the problem was unplugging I/O board and finish instal.
I tried everything suggested except booting windows 10 and in the end I decided to wait for new update. Because of trying everything possible i ended on last Catalina version before last try.
Last try: Yesterday I updated to Big Sur 11.1. with disconnected I/O board and after update everything works well, and mac booted even i reconnected I/O board. No SMC or NVRAM reset needed. I used normal way through appstore.

Problem solved but shame on Apple for their behavior in this case. I tought my I/O board is dead, but it`s not and everything was apparently SW problem.

I pray for everybody who will try it!

Sorry for my english :).
After reading this I decided to try this for myself and lo and behold, my MBP is functional again! Looks like 11.1 indeed fixed the issue. I already bought a new Windows laptop to replace it, but it's nice to have my MBP available as a fully working backup.
 
Did my upgrade 4 days ago from OS 10.15.7 using System Preferences upgrade link. No issues and my battery performance seems to have improved with new OS.
 
I keep holding off updating a mid-2014 15" MBP to Big Sur from 10.15.7, but think I'll take the plunge this weekend going through Software Update, then after that do a clean install via Internet Recovery...at least I think that's the way to do it.
I wound up upgrading via Software Update late last night. Not even 90 minutes from the moment I started the download to being up and running. So far, so good. I'll still likely do a clean install within the week anyway, and I assume internet recovery is the simplest way to do so now that I've upgraded already.
 
The Big Sur option has now shown up on my late 2013 13" Retina Macbook Pro. I'm keen to update as my Macbook is misbehaving (eg battery ran down after a few hours with lid shut and no apps open, there are other things) and normally I'd be thinking of a clean install. An update might help instead.
I took the plunge and started it last night. I got a few failure messages, including one that said the Big Sur file was damaged. I left it running over night and got a couple more failed messages but, after a few restarts, it finally "took", so my late 2013 MacBook Pro is now running Big Sur 11.1
 
I am an Apple Level 7 ASC member (I use a different username there) and I saw your post on this thread:
https://discussions.apple.com/thread/252034110?login=true&page=23
I am glad you posted this here also as your solution seems to work.

As much as I like Apple products I cannot understand their moderation rules. They do not allow any reference to users opening their Macs or iPhones, even those that are now vintage and no longer supported. Does not make sense. I have a Mid 2014 MBP and I was lucky to update to Big Sur with minimal issues. I say minimal because the Mac hung up on the final reboot. I let it set for many hours to no avail and then did a forced shut down and restart. Luckily for me it did restart; others have not been so fortunate as we know. I am now on 11.1 and my vintage Mac is working ok.

I am an engineer and a bit of a techy; I have opened up my Mac many times and also my iPhones. I would get my posts deleted if I said this on the ASC. I have replaced the batteries, speakers, rubber pads, etc. No way I would have paid Apple to do all of this. I have an old iPhone SE v1 which I only use for streaming music to my home system. I have replaced its battery twice, also the same for an old iPhone 5. Apple would not touch the 5, too old; it would be on the recycle/trash bin if I had not fixed it myself. Instead I have a usable device, good for the planet and good for me. An iPhone battery cost $20 or less.

And BTW another no no on the ASC is any mention of iFixit, a good source of repair manuals and parts. Apple is the richest company on the planet but they do not want users fixing their own machines, even old ones that are not worth spending much on. Go figure.

I understand that nothing is guaranteed but based on your expertise, do you think 11.1 is safe for a mid-2015 Macbook Pro to update from High Sierra?
 
My 2015 15" Macbook Pro got unresponsive after an attempt to upgrade to Big Sur. After reading other's experiences for the last month and a half I decided to call Apple Support. After describing the issue they made me an appointment to visit a Genius Bar in one of their stores.
I went to Genius Bar today and they told me that the logic board needs to be replaced for $578 which I should pay. I just called Apple support again and talked to senior support person, and he simply told me that they cannot cover this repair, since he does not find any documented problems in their system for 2015 Macbook Pro's (mine is 2015). He said that he only finds documents for 2013 or 2014 macbook pros. Also he mentioned that if Apple determines that other model were affected later on, they will reimburse me for the repair. One more thing he kept saying is that software upgrade cannot cause hardware issues. Even when I mentioned that the upgrade updates the I/O board firmware, he kept on saying that the 2015 are not affected. Another interesting argument they pulled up was, that during an OS upgrade, the hardware components(memory, SSD) are stressed out and sometimes they fail even thou the macbook was fully functional before.
 
My 2015 15" Macbook Pro got unresponsive after an attempt to upgrade to Big Sur. After reading other's experiences for the last month and a half I decided to call Apple Support. After describing the issue they made me an appointment to visit a Genius Bar in one of their stores.
I went to Genius Bar today and they told me that the logic board needs to be replaced for $578 which I should pay. I just called Apple support again and talked to senior support person, and he simply told me that they cannot cover this repair, since he does not find any documented problems in their system for 2015 Macbook Pro's (mine is 2015). He said that he only finds documents for 2013 or 2014 macbook pros. Also he mentioned that if Apple determines that other model were affected later on, they will reimburse me for the repair. One more thing he kept saying is that software upgrade cannot cause hardware issues. Even when I mentioned that the upgrade updates the I/O board firmware, he kept on saying that the 2015 are not affected. Another interesting argument they pulled up was, that during an OS upgrade, the hardware components(memory, SSD) are stressed out and sometimes they fail even thou the macbook was fully functional before.

So,
the "software upgrade cannot cause hardware issues"
but "during an OS upgrade, the hardware components(memory, SSD) are stressed out and sometimes they fail".

Hardware components being stressed to the point of failure is not a hardware issue.
Seems reasonable to me...
 
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My 2015 15" Macbook Pro got unresponsive after an attempt to upgrade to Big Sur. After reading other's experiences for the last month and a half I decided to call Apple Support. After describing the issue they made me an appointment to visit a Genius Bar in one of their stores.
I went to Genius Bar today and they told me that the logic board needs to be replaced for $578 which I should pay. I just called Apple support again and talked to senior support person, and he simply told me that they cannot cover this repair, since he does not find any documented problems in their system for 2015 Macbook Pro's (mine is 2015). He said that he only finds documents for 2013 or 2014 macbook pros. Also he mentioned that if Apple determines that other model were affected later on, they will reimburse me for the repair. One more thing he kept saying is that software upgrade cannot cause hardware issues. Even when I mentioned that the upgrade updates the I/O board firmware, he kept on saying that the 2015 are not affected. Another interesting argument they pulled up was, that during an OS upgrade, the hardware components(memory, SSD) are stressed out and sometimes they fail even thou the macbook was fully functional before.
I have read on subreddits and on Apple community boards that there have been macbooks, iMacs, etc. that have been bricked dating back to Catalina and affecting multiple years.
Anyone that says software can't cause hardware issues really doesn't know what they are talking about. Software upgrades many times include firmware changes. Was this Apple guy a senior tech rep?
Get you Macbook fixed on your own and save receipts once Apple is hit with a class action suit or continue to contact Apple to try to resolve.
 
I have read on subreddits and on Apple community boards that there have been macbooks, iMacs, etc. that have been bricked dating back to Catalina and affecting multiple years.
Anyone that says software can't cause hardware issues really doesn't know what they are talking about. Software upgrades many times include firmware changes. Was this Apple guy a senior tech rep?
Get you Macbook fixed on your own and save receipts once Apple is hit with a class action suit or continue to contact Apple to try to resolve.
Yep - that guy was apple senior support rep. Will try to call them again tomorrow, maybe I will be lucky enough to talk to someone else who will be more helpful.
 
My Late 2013 MacBook Pro is still on Mojave. Ever since I installed a security update in July or September it will freeze for 1-5 minutes after restarting. I hope this isn't Apple programming planned obsolescence to get you to buy a new Mac.
Did you ever get this fixed? The cure is to Reset Launch Services

1. Open Terminal and run these commands (copy and paste):
2. sudo /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -seed -lint -r -f -v -dump -domain local -domain system -domain user -domain network
3. killall Dock
4. sudo mdutil -E /
5. Restart your Mac
 
My 2015 15" Macbook Pro got unresponsive after an attempt to upgrade to Big Sur. After reading other's experiences for the last month and a half I decided to call Apple Support. After describing the issue they made me an appointment to visit a Genius Bar in one of their stores.
I went to Genius Bar today and they told me that the logic board needs to be replaced for $578 which I should pay. I just called Apple support again and talked to senior support person, and he simply told me that they cannot cover this repair, since he does not find any documented problems in their system for 2015 Macbook Pro's (mine is 2015). He said that he only finds documents for 2013 or 2014 macbook pros. Also he mentioned that if Apple determines that other model were affected later on, they will reimburse me for the repair. One more thing he kept saying is that software upgrade cannot cause hardware issues. Even when I mentioned that the upgrade updates the I/O board firmware, he kept on saying that the 2015 are not affected. Another interesting argument they pulled up was, that during an OS upgrade, the hardware components(memory, SSD) are stressed out and sometimes they fail even thou the macbook was fully functional before.
Today, I took time to call Apple support again and got to a senior support person again. Got to talk to the nicest lady. Explained the whole situation again, explained that my macbook pro has been in the Apple store since I dropped it there 3 days ago and refused the repair which they told me I have to pay for it(so I can talk to Apple support on the phone in a meanwhile) but havent picked it up yet. It helped that I havent picked up my macbook from the store to expedite the repair process. The senior rep took her time to check my case and probably review the docs on her end - maybe more than 15-20 min I was on hold, but when she came back she told me that they will do a 1 time curtesy exception to cover the repair in the midst of this difficult time we are all in. She called the Apple store and instructed them how to proceed. Now I am waiting 5-7 business days for the repair to complete. I was told that since I havent paid for the repair myself and ask for reimbursement things are going to be a ot easier. Just keep calling apple support and if you get shut down, call them again. I got the stupidest explanation from the apple store that during the upgrade of the OS the hardware is getting stressed out and certain components may fail. I have upgraded many times in the past with no problems except now with Big Sur. And on the other side when I talked the first time to a senior apple rep on the phone and when he told me that upgrading OS cannot cause hardware issue I was stunned. Be persistent when you call Apple support, but be nice to them. I just hope that there will be no more surprises until I get my mac back - repaired.
 
As a one-time member of an AppleCentre (precursor to the Apple Store) and a qualified Apple Technician, that explanation about "stressing the components" is complete garbage. It's their software. It broke your computer. It's their problem.
As I have said previously, there needs to be a world-wide class-action suit against Apple for this.
They keep a closed shop regarding the design of the hardware and software. It's their responsibility.

If I install an Apple OS on my Hackintosh, and it bursts into flames, that's my problem.
If I write a program and run it on my iMac, and it bursts into flames, that's my problem.
If an approved Apple OS is installed onto an approved Apple device using the approved Apple instructions, and it bursts into flames, that's their problem.

Its the same if I get my Ford serviced at a Ford dealership, and they install an approved Ford software upgrade, then if my Ford runs off the road and climbs a tree on the way home, it's Ford's problem.

Mind you, it's not always Apple's fault.
I once had a service call asking if Peacock damage was covered under warranty. Apparently a primary school teacher had brought a peacock into a classroom, and it had pecked a hole in a monitor. Fair enough, I told him no.
But my worry was -- what if the peacock had pecked a hole in a child? I'm hoping the Principal had a quiet, no, a really loud and animated, conversation with the appropriate teacher. Having bits chewed out of students by teaching aids, even when it's the little snot rag in the corner, is generally not approved of, especially by parents.
 
Be persistent when you call Apple support, but be nice to them.
Yes! yes! yes! Especially when, under the terms of their warranties, you are not entitled to hardware support. I have received considerations talking to Apple (and Toyota) by being persistent and polite.

The MacOS on supported hardware is covered to 3 years. The hardware, however, is not if AppleCare is expired or the hardware hits the EOL (end of life) list—generally 5 years.

So, if I have problems with Catalina on my 2012 MBP, Apple will take the call and help me through it. If the motherboard overheats and a component fries, they would turn me down and there's nothing I could do about it.
As I have said previously, there needs to be a world-wide class-action suit against Apple for this.
Your law degree is from where? (Spoiler alert: It really doesn't matter how many times you've said it.) Apple is bound by the State of California Dept. of Consumer Affairs in the USA and their many international agreements regarding what they have to do.

Good peacock story, though.
 
If Apple sells a product in Australia, they are bound by Australian Consumer Law. Apple, as a private company, is not in a position to negotiate an international agreement with any country. California consumer laws do not override Australian consumer law in Australia.

It is a common myth that US law applies all over the world. We see this all the time at airports where Americans try to say "Well, I'm allowed to have [this] back home". Well sorry [this] (whether it is an AR15, knuckle-duster*, Bear pelt or even a couple of dogs called Pixie and Boo) is not allowed here.
We even have some Australians who think that their right to free speech is protected by the American Constitution (hint, the US constitution doesn't apply outside of the US).

Some years ago a colleague of mine set up a company in NSW to market a product he called "Perfect Office". The product name, trademark, etc were all properly registered under Australian laws.
WordPerfect Corporation (as they were at the time) set up an office in Australia, and tried to sue him for the name, as they had registered the same name in the US. Judge looked at the dates, my colleague had registered the name first, he got to keep it.

* Strangely, even though knuckle-dusters and butterfly knives are banned, you can bring in a sword, but not a snake preserved in a bottle of liquor.
 
Don't quit your day job.

An Inter-National agreement is an agreement between two Nation States. Last time I looked Apple was not a Nation State (it may have more money than many smaller nations, but that doesn't count).
Apple may some rights under international agreements, they may even lobby people when those agreements are being drawn up, but they are not a signatory. They may have had some rights under the Trans-Pacific Partnership (TPP), but the US (i.e. Trump) pulled out of it.

Some companies have tried to act as though they were immune to a nation's laws. In the 1980s Starkist, a fishing company, fished illegally in the waters of a number of Pacific nations. Those vessels were confiscated under the laws of those nations. The US had to send State Department delegates to negotiate at an international level to get the vessels released.

Apple, as a company, can negotiate with a national government, i.e. the Australian Government, for the supply of goods and services to, or on behalf of, the Australian Government. But that agreement still has to comply with local consumer protection laws. The Govt. can even offer to waive certain rights (i.e. a shorter warranty) in exchange for other benefits like a cheaper price or to get their own technicians trained up to make repairs/buy parts to do repairs in-house (i.e. shift the burden of warranty support from vendor to customer in exchange for a price benefit). But that does not change the law. That is operating within the existing law.
They cannot negotiate to be able to operate under a different set of laws than other companies. They cannot make an agreement with the Australian Government to only offer 3 months warranty as a standard where everybody else has to offer 12 months.
Can you imagine the catfight if every private company was able to make separate agreements with nations to operate under different sets of rules?

Under Australian consumer law, the standard 12-month warranty can be extended if there is some malfeasance (deliberate or accidental) by the vendor. Offering a software upgrade without warning that can brick hardware that is otherwise working properly (even if accidental) would come under that provision. If Apple had provided a warning of any sort, they would be in the clear.
 
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Apple in Australia are accurately aware of the consumer law differences and largely abide by these. Catalina update bricked my MBP. At the time it was approximately 14 months old. When I took it to Apple for fixing (even though it was Catalina that killed it) the response was $700 to replace the logic board. However, as the Genius bar person showed me, the data on their system also shows the dates of warranty coverage by Australian Consumer laws. Due to the price of a fully blown out MBP, the law here is 24 months coverage rather than 12 months. They replaced the logic board at no cost as a result. Mind you I was not exactly happy it happened, or the fact that they only warrant their recycled used parts for 3 months.
 
Today, I took time to call Apple support again and got to a senior support person again. Got to talk to the nicest lady. Explained the whole situation again, explained that my macbook pro has been in the Apple store since I dropped it there 3 days ago and refused the repair which they told me I have to pay for it(so I can talk to Apple support on the phone in a meanwhile) but havent picked it up yet. It helped that I havent picked up my macbook from the store to expedite the repair process. The senior rep took her time to check my case and probably review the docs on her end - maybe more than 15-20 min I was on hold, but when she came back she told me that they will do a 1 time curtesy exception to cover the repair in the midst of this difficult time we are all in. She called the Apple store and instructed them how to proceed. Now I am waiting 5-7 business days for the repair to complete. I was told that since I havent paid for the repair myself and ask for reimbursement things are going to be a ot easier. Just keep calling apple support and if you get shut down, call them again. I got the stupidest explanation from the apple store that during the upgrade of the OS the hardware is getting stressed out and certain components may fail. I have upgraded many times in the past with no problems except now with Big Sur. And on the other side when I talked the first time to a senior apple rep on the phone and when he told me that upgrading OS cannot cause hardware issue I was stunned. Be persistent when you call Apple support, but be nice to them. I just hope that there will be no more surprises until I get my mac back - repaired.
Final update - 5 days later I got my 2015 macbook pro completely fixed - in the repair order it was noted that the logic board, the I/O board and a I/O Coax Cable were replaced.

Thank you Apple for helping me!!!
 
Hi! Back when Big Sur came out my late 2013 MacBook Pro got bricked. Since then they replaced the I/O board and everything is fine with version 11.0.1. Is it safe to update to version 11.1 now?
 
After my install to Big Sur (11.1) on my 2014 MBP w/ retina, anytime I initiate a restart, it takes at least 30 seconds to power back on and then when it does, it boots up to the login screen and then after sitting on the login screen for a few seconds, the machine restarts again and then boots back up the login screen and then it is fine. The weird thing is that it only does this when Filevault is enabled. If I disable FV, it does not do this. But if I re-enable it, it does it again. Also, it only does the double restart on restart, NOT on shutdown. Anybody else having these issues? I have contacted Apple Support and captured some log files for them and sent them back...Now waiting to hear back from them on their findings.
 
After my install to Big Sur (11.1) on my 2014 MBP w/ retina, anytime I initiate a restart, it takes at least 30 seconds to power back on and then when it does, it boots up to the login screen and then after sitting on the login screen for a few seconds, the machine restarts again and then boots back up the login screen and then it is fine. The weird thing is that it only does this when Filevault is enabled. If I disable FV, it does not do this. But if I re-enable it, it does it again. Also, it only does the double restart on restart, NOT on shutdown. Anybody else having these issues? I have contacted Apple Support and captured some log files for them and sent them back...Now waiting to hear back from them on their findings.
Yes, I have the exact same behavior on my late 2013 13" MBP. I have FileVault enabled. I have not tried with it disabled.
Additional, I have (momentarily) some strange graphical glitch during the startup process. It seems to be connected to running a scaled screen resolution. If I change it back to the default resolution, the glitch does not appear.
 
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Hi! Back when Big Sur came out my late 2013 MacBook Pro got bricked. Since then they replaced the I/O board and everything is fine with version 11.0.1. Is it safe to update to version 11.1 now?
11.1 solved a large number of problems. Most would agree that the answer is Yes. If your I/O is under any kind of warranty such as a 90 day repair warranty, my answer becomes Hell yes!
 
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