Hi guys
I really need help of mac power users.. It's extremely driving me crazy.
Problem: it can't be restarted. Actually when I choose 'Restart..' it kills all open apps and the screen turns black and the cursor disappears BUT it sticks on that black screen, then cursor again appears suddenly (in top-left corner)
- Helpful Note: As a tricky test, tried to reboot in the login page before even logging in to the account in order to prevent any third-party app which can cause the problem. Still can't be restarted.
What I've tried so far:
Installing 10.13.6 Combo
Resesting NVRAM SMC PRAM
SAFE MODE
SINGLE USER MODE
Creating new admin account
Removing some recently installed apps.
and lots of other things which can't remember at the moment..
'sudo shutdown -r now' works but it's a hard reset as you know..
Troubleshooting:
System.log in the same moment I choose Restart from the apple menu un til the moment I had to force shut down it..
Nov 29 18:14:20 is the precise time I tried to restart it at.
I'm sure you guys can help me find the reason..
I've installed the current OS recently and I really can't try a fresh installation cause its so time-consuming for me..
I really need help of mac power users.. It's extremely driving me crazy.
Problem: it can't be restarted. Actually when I choose 'Restart..' it kills all open apps and the screen turns black and the cursor disappears BUT it sticks on that black screen, then cursor again appears suddenly (in top-left corner)
- Helpful Note: As a tricky test, tried to reboot in the login page before even logging in to the account in order to prevent any third-party app which can cause the problem. Still can't be restarted.
What I've tried so far:
Installing 10.13.6 Combo
Resesting NVRAM SMC PRAM
SAFE MODE
SINGLE USER MODE
Creating new admin account
Removing some recently installed apps.
and lots of other things which can't remember at the moment..
'sudo shutdown -r now' works but it's a hard reset as you know..
Troubleshooting:
System.log in the same moment I choose Restart from the apple menu un til the moment I had to force shut down it..
Nov 29 18:14:20 is the precise time I tried to restart it at.
Nov 29 18:13:24 Rainydays-MacBook-Pro Finder[314]: BUG in libdispatch client: kevent[mach_recv] monitored resource vanished before the source cancel handler was invoked
Nov 29 18:13:24 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.quicklook[658]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook
Nov 29 18:13:48 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit
Nov 29 18:14:04 Rainydays-MacBook-Pro login[565]: DEAD_PROCESS: 565 ttys000
Nov 29 18:14:04 Rainydays-MacBook-Pro systemstats[53]: assertion failed: 17G3025: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40
Nov 29 18:14:20 --- last message repeated 3 times ---
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.AirPlayUIAgent[415]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.lateragent[470]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.noticeboard.agent[419]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.talagent[312]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.universalaccessd[307]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.CoreLocationAgent[454]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.cloudphotosd[391]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imklaunchagent[361]): Service exited due to signal: Terminated: 15 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.coreservices.uiagent[369]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro systemstats[53]: assertion failed: 17G3025: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40
Nov 29 18:14:20 --- last message repeated 3 times ---
Nov 29 18:14:20 Rainydays-MacBook-Pro sessionlogoutd[676]: DEAD_PROCESS: 93 console
Nov 29 18:14:22 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.coreservices.useractivityd[335]): Service exited due to signal: Killed: 9 sent by useractivityd[335]
Nov 29 18:14:22 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.rapportd[357]): Service exited due to signal: Killed: 9 sent by rapportd[357]
Nov 29 18:14:22 Rainydays-MacBook-Pro systemstats[53]: assertion failed: 17G3025: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40
Nov 29 18:14:23 --- last message repeated 102 times ---
Nov 29 18:14:23 Rainydays-MacBook-Pro WindowServer[214]: BUG in libdispatch client: kevent[mach_recv] monitored resource vanished before the source cancel handler was invoked
Nov 29 18:14:23 Rainydays-MacBook-Pro VDCAssistant[220]: BUG in libdispatch client: kevent[mach_recv] monitored resource vanished before the source cancel handler was invoked
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imklaunchagent): This service is defined to be constantly running and is inherently inefficient.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.coreservices.UASharedPasteboardProgressUI): Unknown key for Boolean: DrainMessagesAfterFailedInit
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.pluginkit.pkd (lint): Service sets EnableTransactions=false and EnablePressuredExit=true, which makes no sense. Enabling Transactions.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.UserEventAgent-LoginWindow): This service is defined to be constantly running and is inherently inefficient.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.universalaccessd (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.VoiceOver (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.AssistiveControl (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.DwellControl (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.universalaccesscontrol (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.noticeboard.agent (lint): EnablePressuredExit is not compatible with KeepAlive=true. Ignoring EnablePressuredExit.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.noticeboard.agent): This service is defined to be constantly running and is inherently inefficient.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.tiswitcher (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.coreservices.useractivityd): Unknown key for Boolean: DrainMessagesAfterFailedInit
Nov 29 18:14:24 Rainydays-MacBook-Pro loginwindow[679]: USER_PROCESS: 679 console
Nov 29 18:14:27 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.fileprovider.fileproviderd[407]): Service did not exit 5 seconds after SIGTERM. Sending SIGKILL.
Nov 29 18:14:27 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.protectedcloudstorage.protectedcloudkeysyncing[396]): Service did not exit 5 seconds after SIGTERM. Sending SIGKILL.
Nov 29 18:14:27 Rainydays-MacBook-Pro systemstats[53]: assertion failed: 17G3025: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40
Nov 29 18:14:49 --- last message repeated 1 time ---
Nov 29 18:14:49 Rainydays-MacBook-Pro xpcproxy[689]: libcoreservices: _dirhelper_userdir: 529: bootstrap_look_up returned (ipc/send) invalid destination port
Nov 29 18:16:21 Rainydays-MacBook-Pro bootlog[0]: BOOT_TIME 1543544181 0
Nov 29 18:16:26 Rainydays-MacBook-Pro syslogd[42]: Configuration Notice:
ASL Module "com.apple.cdscheduler" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
Nov 29 18:13:24 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.quicklook[658]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook
Nov 29 18:13:48 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): Unknown key for integer: _DirtyJetsamMemoryLimit
Nov 29 18:14:04 Rainydays-MacBook-Pro login[565]: DEAD_PROCESS: 565 ttys000
Nov 29 18:14:04 Rainydays-MacBook-Pro systemstats[53]: assertion failed: 17G3025: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40
Nov 29 18:14:20 --- last message repeated 3 times ---
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.AirPlayUIAgent[415]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.lateragent[470]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.noticeboard.agent[419]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.talagent[312]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.universalaccessd[307]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.CoreLocationAgent[454]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.cloudphotosd[391]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imklaunchagent[361]): Service exited due to signal: Terminated: 15 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.coreservices.uiagent[369]): Service exited due to signal: Killed: 9 sent by loginwindow[93]
Nov 29 18:14:20 Rainydays-MacBook-Pro systemstats[53]: assertion failed: 17G3025: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40
Nov 29 18:14:20 --- last message repeated 3 times ---
Nov 29 18:14:20 Rainydays-MacBook-Pro sessionlogoutd[676]: DEAD_PROCESS: 93 console
Nov 29 18:14:22 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.coreservices.useractivityd[335]): Service exited due to signal: Killed: 9 sent by useractivityd[335]
Nov 29 18:14:22 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.rapportd[357]): Service exited due to signal: Killed: 9 sent by rapportd[357]
Nov 29 18:14:22 Rainydays-MacBook-Pro systemstats[53]: assertion failed: 17G3025: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40
Nov 29 18:14:23 --- last message repeated 102 times ---
Nov 29 18:14:23 Rainydays-MacBook-Pro WindowServer[214]: BUG in libdispatch client: kevent[mach_recv] monitored resource vanished before the source cancel handler was invoked
Nov 29 18:14:23 Rainydays-MacBook-Pro VDCAssistant[220]: BUG in libdispatch client: kevent[mach_recv] monitored resource vanished before the source cancel handler was invoked
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.imklaunchagent): This service is defined to be constantly running and is inherently inefficient.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.coreservices.UASharedPasteboardProgressUI): Unknown key for Boolean: DrainMessagesAfterFailedInit
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.pluginkit.pkd (lint): Service sets EnableTransactions=false and EnablePressuredExit=true, which makes no sense. Enabling Transactions.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.UserEventAgent-LoginWindow): This service is defined to be constantly running and is inherently inefficient.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.universalaccessd (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.VoiceOver (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.AssistiveControl (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.DwellControl (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.universalaccesscontrol (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.noticeboard.agent (lint): EnablePressuredExit is not compatible with KeepAlive=true. Ignoring EnablePressuredExit.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.noticeboard.agent): This service is defined to be constantly running and is inherently inefficient.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.user.loginwindow.679.4294967295): com.apple.tiswitcher (lint): The HideUntilCheckIn property is an architectural performance issue. Please transition away from it.
Nov 29 18:14:23 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.coreservices.useractivityd): Unknown key for Boolean: DrainMessagesAfterFailedInit
Nov 29 18:14:24 Rainydays-MacBook-Pro loginwindow[679]: USER_PROCESS: 679 console
Nov 29 18:14:27 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.fileprovider.fileproviderd[407]): Service did not exit 5 seconds after SIGTERM. Sending SIGKILL.
Nov 29 18:14:27 Rainydays-MacBook-Pro com.apple.xpc.launchd[1] (com.apple.protectedcloudstorage.protectedcloudkeysyncing[396]): Service did not exit 5 seconds after SIGTERM. Sending SIGKILL.
Nov 29 18:14:27 Rainydays-MacBook-Pro systemstats[53]: assertion failed: 17G3025: systemstats + 914800 [D1E75C38-62CE-3D77-9ED3-5F6D38EF0676]: 0x40
Nov 29 18:14:49 --- last message repeated 1 time ---
Nov 29 18:14:49 Rainydays-MacBook-Pro xpcproxy[689]: libcoreservices: _dirhelper_userdir: 529: bootstrap_look_up returned (ipc/send) invalid destination port
Nov 29 18:16:21 Rainydays-MacBook-Pro bootlog[0]: BOOT_TIME 1543544181 0
Nov 29 18:16:26 Rainydays-MacBook-Pro syslogd[42]: Configuration Notice:
ASL Module "com.apple.cdscheduler" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
I'm sure you guys can help me find the reason..
I've installed the current OS recently and I really can't try a fresh installation cause its so time-consuming for me..
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