MacPro Warranty - What does it include?

[darthraige]

Sorry for this new thread, tried searching and just anxiously want to know right now...

Purchased the new MacPro in January this year. Obviously I can't get a new machine since I've gone way over the 14 days. But what about the Hard Drive that ships with it? I'm getting some bad responses from Disk Utility and it's not repairing, and I don't want to hold onto the drive if it's still under warranty. I will be trying Disk Warrior to resolve the issue a bit later. I also don't have Apple Care, but isn't the Hard Drive usually good for a year or something?

Any help would be greatly appreciated.

Thanks,
Raige

 

[Eidorian]

All Apple hardware comes with a standard 1-year limited warranty. You're still under that until January 2009.

 

[Luis Ortega]

Don't we get applecare for the first year anyway?
Why do you say you don't have it if you bought one only 4 months ago?

 

[darthraige]

All Apple hardware comes with a standard 1-year limited warranty. You're still under that until January 2009.

Ooooo, rock 'n roll. I'll be calling them tonight. As much as I hate Apple Phone Support, would they ship a new drive out?

 

[darthraige]

Don't we get applecare for the first year anyway?
Why do you say you don't have it if you bought one only 4 months ago?

You get it for 90 Days. After that, you have to pay.

Edit - Well, for phone support...

 

[darthraige]

Wait a sec. Now that I think of it, how does that work? If my 90 days is up for phone supprot, how can I call to replace a drive that has a warranty for 1 year?

 

[gauchogolfer]

Wait a sec. Now that I think of it, how does that work? If my 90 days is up for phone supprot, how can I call to replace a drive that has a warranty for 1 year?

If it's for a warranty repair you won't be charged. If they determine that it's not, then you'll get charged for the call if you're calling after 90 days.

 

[nick9191]

No no no

You can ring em up for the computer to be serviced etc.

Phone support means help with the OS and asking them how to do things etc.

 

[CanadaRAM]

Or simply take the machine to an Apple store or an Independent Apple Authorized Service Provider.

 

[darthraige]

Or simply take the machine to an Apple store or an Independent Apple Authorized Service Provider.

Already done that twice. It's a pain. Gonna try Disk Warrior soon to see if that fixes things. If not, Apple gets the call and I get a new HD.

Update: Tried Disk Warrior. It found 34 files and 10 folders that were bad. Tried rebuilding them, didn't seem to work. Trying again. :-(

 

[darthraige]

Failed.

Wonderful. Disk Warrior didn't work, and now I can't even Archive and Install. Christ.

 

[darthraige]

Anyone know if you can Archive and Install with third party RAM in the machine? Or do I have to take it out?

 

[djjclark]

You most certainly can but with the problems you are having I would consider removing them and copying your data to a new HD before mucking with the computer any more.

 

[darthraige]

Working.... again.

You most certainly can but with the problems you are having I would consider removing them and copying your data to a new HD before mucking with the computer any more.

Yea, I removed them and tried Archiving and Installing. That failed. So I pretty much backed everything up again and formatted the drive and Installed Leopard back on. Everything is working fantastic again.