MacRumors Help Center launched

Discussion in 'Site and Forum Feedback' started by HexMonkey, Feb 19, 2014.

  1. HexMonkey, Feb 19, 2014
    Last edited by a moderator: Feb 23, 2014

    HexMonkey Administrator

    HexMonkey

    Staff Member

    Joined:
    Feb 5, 2004
    Location:
    New Zealand
    #1
    MacRumors has migrated the MacRumors FAQ, Forums FAQ, Forum Rules, and Moderation FAQ to a new MacRumors Help Center at macrumors.zendesk.com.

    The Help Center is now integrated with Zendesk, the customer service system we use to receive and respond to contact messages.

    The FAQs and Rules haven't changed, but they should be more convenient to refer to in their new format. You can easily see an overview, click to read individual sections, follow links between sections, and use the Search box to search across all sections. There is also an index of all help articles posted as a sticky in this forum.

    If you want to link to the help center within a post, you can use the following tags as a shortcut: [help], [rules], [faq], [forumsfaq], [modfaq] and [mprules]Marketplace Rules[/mprules]. For example:
    [help]MacRumors Help Center[/help]
    [rules]Forum Rules[/rules]
    [faq]MacRumors FAQ[/faq]
    [forumsfaq]Forums FAQ[/forumsfaq]
    [modfaq]Moderation FAQ[/modfaq]
    [mprules]Marketplace Rules[/mprules]​

    Take a look: MacRumors Help Center
     
  2. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #2
    Very slick and professional looking page. A huge improvement, easy to navigate and everything is to hand.

    Good work to all involved.:)
     
  3. ardchoille50 macrumors 68020

    Joined:
    Feb 6, 2014
    #3
    I love that layout! A joy to read, bookmarked :)
     
  4. firedept, Feb 21, 2014
    Last edited: Feb 21, 2014

    firedept macrumors 603

    firedept

    Joined:
    Jul 8, 2011
    Location:
    Somewhere!
    #4
    Great job to all the Admins who did this! Easy to find things and should make it a lot easier for new people coming to the boards. Even for some people who have been here for some time.

    Thanks for the info SandboxGeneral.
     
  5. SandboxGeneral Moderator

    SandboxGeneral

    Staff Member

    Joined:
    Sep 8, 2010
    Location:
    Orbiting a G-type Main Sequence Star
    #5
    HexMonkey wasn't the only one who put it together. Several of the other administrators had been working together on it for some time behind the scenes, so good job to all of them! :)
     
  6. HexMonkey thread starter Administrator

    HexMonkey

    Staff Member

    Joined:
    Feb 5, 2004
    Location:
    New Zealand
    #6
    Yup, it was a team effort, mainly between annk, Doctor Q, me, and our support guy theyeomen.
     
  7. Consultant, Feb 21, 2014
    Last edited: Feb 21, 2014

    Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #7
    FAQ / Rules should be merged (attached what I see right now).

    Reason 1: they are currently placed together in the menu with little spacing between them. Most people probably expect that to be one element and miss "Rules".
    Reason 2: they will easily fit on one page.

    Or replace those two things on the menu with a link to https://macrumors.zendesk.com/hc/en-us


     

    Attached Files:

  8. Shrink macrumors G3

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #8
    Nice page, folks.:D

    Clean, informative, and easy to use.

    Thanks for all the work...
     
  9. annk Administrator

    annk

    Staff Member

    Joined:
    Apr 18, 2004
    Location:
    Somewhere over the rainbow
    #9
    Mainly admins Hex and Q, and Jim - credit where it's due! :)
     

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