Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Basic statistical analysis of the results so far show that over 53% of respondents who own an iPhone 4 are experiencing a signal loss issue. That is a statistically significant result, and provides strong evidence to the hypothesis that there is a problem.
 
http://www.youtube.com/watch?v=84Lpt2YkF3Q&feature=related

Interesting...anyone with a 3G / 3GS running iOS4 experiencing this?

I can make my 3GS with ios4 lose signal just like all the iPhone 4 users are saying. If I cup my hand around the bottom, my 5 bar meter will drop to 0-1 bars. I don't remember any outcry last year when the 3GS was introduced. I believe SJ when he says all phones are susceptible to this signal degradation, but I also believe that the iPhone 4 with the new antennae design may have this issue enhanced . It will be interesting to see what apple will say or do in the next few weeks.

I've always had a case on my iPhones and will continue to do so, but I agree that it should work correctly without a case. I'd be willing to bet that all the iPhone 5 workers at Cupertino are on 24 hour work shifts to remedy this issue.
 
Aside from the reception issues has anyone had any problems with the proximity sensor activating strangely?

I've hung up on people, hit mute, etc. I even somehow managed to hang up on someone and bring up the 'recent' page of calls on my phone.
 
Ignoring the fact that the poll is conducted completely incorrectly, there's so few people voting from France, Germany, and Japan that in comparison to the U.S., the results from those countries mean very little.
 
I wish all of the reporting on this "issue" would stop! like steve says all phones have some signal loss when you hold them different ways, I love my iPhone 4 more than life itself, I want everybody else to get one, i want apple to sell a billion, and stupid people LOVE to feel 'smart' they aren't getting one because they heard 'doesn't that phone not make phone calls when you hold it hahaha blahblahblah. my phone loses some signalwhen you cover that gap, but I just don't hold it there and it works fine for the most part even if I do. it's just like with other iPhones when I would sit there trying to figure a good way o hold it when I was in a basement or something

STOP MAKING THIS THE STORY. THE STORY IS THAT THE IPHONE4 IS AWESOME!!!!!

Look at it this way.. This is all they can find bad with the phone..it's fine by me. This boils down to individual usage.. This phone gets great reception unless I'm in BFE.
 
Its clearly not regional. This is not a useful poll.

It would be useful to poll if people have experienced the problem or not.
Or some other aspect that might be a clue to its cause. More specifically, it would be interesting to poll those who have NOT run into the problem.
Are they always in a strong 3G area?
How cool or dry is the climate? Sweat may make it worse.
Would be nice if we could determine what frequency their carrier is using to see if it affects certain frequencies more than others.


After two days of testing, I believe that there is a problem with the 3G..

At my work I have always had great 3G service (on my old 3G and 3GS) never any problems... with the Iphone 4 right off the bat my service was worse.. I coulnt load a page! maybe in like 10 minutes.. its so bad.. It also says full bars too!!

but this problem isnt just at Work its EVERYWHERE.. not to mention my house.. And there is an ATT tower across the STREET! I tried everything. Holding it different, using a case, using tape.. reseting the network settings.. rebooting EVERYTHING.. THEN I FOUND A SOLUTION.. I turned off the 3G and boom the edge works perfectly clear.

so for now im on edge.. but the 3G isnt working.. should I take my phone back? wait for an update?

Im afraid if i take it back i wont have one for a month!
 
Where's Apple?!

Where is Apple when we need their answers? Do they have a fix or just some stupid email reply from Steve Jobs trying to prove that his device has no problem. The problem is existent? Yes! There are thousands of people reported the problem and thousands more other people who didn't know macrumors.com and endgadget.com exist. Apple should have an answer to this problem already at this moment unless they are trying to be like Toyota. I think we should start calling our congressmen to have Steve Jobs and his company do some explanation about this problem. WE NEED ANSWERS AND THAT'S ALL WE NEED FOR NOW, APPLE!
 
I'm not sure about where you put your hand, but when I put head in the sand the problem seems to go away as I blissfully enjoy my happy place.
 
This poll is completely flawed. It assumes an equal distribution of respondents across all region, which is unlikely to be the case, given that there are many time more iPhone users / mac rumour regulars in the states than in the UK (or other regions). Also the presentation is vague, suggesting, for example, that only 6% of UK users have problems (when what it actually means is that 6% of respondents who voted live in the UK). The poll needs 2 dimensions to be provide a basis for meaningful analysis :

1) do you have signal problems and
2) where do you live.

You could then chart percentage of respondents that have issues verus those that dont, broken down by region.

Pull this nonsense before somebody gets sued! :(

The poll needs greater clarification.

From a personal point of view, my iPhone 4 (with or without bumper)
has reception problems in my home whereas previous non-Apple
phones on the same network (and others for that matter) had no such
problems here. To make a call with more than one bar on my signal
strength meter (hopefully ensuring a clean call) with my iPhone 4
I have to walk about fifty yards up the road. Therefore the way
I hold the phone will not be a problem but the location will be - not a
problem I've had before with other phones and/or networks.

A one question poll will not necessarily yield a detailed answer.
A mini-questionnaire with one question's answer leading to another
question might be more insightful.

It is worth doing some sort of poll though.
 
Speed test app

try the speed test app and i can see great difference between the speeds when the iPhone 4 in hand and on the table ...

try those guys and let us know how you are feeling ...
 
I can make my 3GS with ios4 lose signal just like all the iPhone 4 users are saying. If I cup my hand around the bottom, my 5 bar meter will drop to 0-1 bars. I don't remember any outcry last year when the 3GS was introduced. I believe SJ when he says all phones are susceptible to this signal degradation, but I also believe that the iPhone 4 with the new antennae design may have this issue enhanced . It will be interesting to see what apple will say or do in the next few weeks.

This iPhone 4 issue is specific to placing your finger in a specific small location. A location most people put their fingers. Not cupping your hand around the whole bottom of your phone. And if that small specific location is covered by plastic while you are touching, the issue disappears. Because the iPhone 4 issue is not antenna attenuation. The issue is that their two antennas is shorting out when you touch both of them together. Totally different then the excuse Apple is giving. And totally different to your example.
 
One of the big drawbacks of the internet is that we now live in the age of the instant expert. The last few weeks everybody knows enough to chime in on the intricacies of deep sea oil drilling and now everyone is an instant RF engineer.

Measuring the type of thing is HARD. It takes special equipment and knowledge.

Macrumors should be embarrassed for being gullible enough to be taken in by this nonsense. At least Gizmodo is pushing an agenda for obvious reasons. Whats your excuse?

I can't speak for others, but I just want an iPhone that works. I'm dropping about 50% of my calls because of this issue. I've spoken to Apple Care a few times and basically have been told that I have to wait for them to figure out what they're going to do about the problem. Oh, I got a stupid free bumper out of this, but I'd rather have an iPhone that actually works.

I've owned every iPhone and never used a case because I don't like the bulk that cases add, and I think it's easier putting the phone into my pocket sans case. I don't think I should be forced to use my new iPhone with some crappy slab of rubber around it.
 
distance to cell tower

It's not your region. It's how close you are to a cell tower. If you barely get 5 bars, and short/cover the antenna, you might lose 5 bars and lose your connection. If you are much closer to a cell tower than needed for 5 bars, you might be getting a signal strong enough to be equivalent to 10 or 15 bars (but the phone only shows a max of 5). So if you drop 5 bars of signal strength (from the 10 or 15) by shorting/covering the antenna, the phone will still show 5 bars, and you can make your phone call.

The only good place to test the antenna issue is where the phone just barely switches from indicating 4 bars to 5 bars.

I have that at my house. One room gets only 3 bars on the 3GS, and 4 to 5 on the i4 lying on a table.
 
Regarding the validity of this survey, it should also be remembered in the US there is only one carrier using one frequency.

In the UK, O2 runs around on the same frequency as AT&T, but Orange, Vodaphone and 3 use higher ones which generally have greater resistance to interference.

I've yet to see or hear of anyone having this problem on a non-AT&T or non-O2 phone.
 
coming to think about it i had this problm with my 3GS, when i held it in different areas but most of the time was perfect 3G Connection, wait to see wat happens with the iPhone 4 here
 
Regarding the validity of this survey, it should also be remembered in the US there is only one carrier using one frequency.

In the UK, O2 runs around on the same frequency as AT&T, but Orange, Vodaphone and 3 use higher ones which generally have greater resistance to interference.

I've yet to see or hear of anyone having this problem on a non-AT&T or non-O2 phone.

Wrong, AT&T uses two frequency bands in the US. Hence the problem of this poll. Depending on your specific location, you are using one or the other frequency band. And this iphone issue is probably only affecting one of these two bands. Hence why some people don't experience it.
 
It's not your region. It's how close you are to a cell tower. If you barely get 5 bars, and short/cover the antenna, you might lose 5 bars and lose your connection. If you are much closer to a cell tower than needed for 5 bars, you might be getting a signal strong enough to be equivalent to 10 or 15 bars (but the phone only shows a max of 5). So if you drop 5 bars of signal strength (from the 10 or 15) by shorting/covering the antenna, the phone will still show 5 bars, and you can make your phone call.

The only good place to test the antenna issue is where the phone just barely switches from indicating 4 bars to 5 bars.

I have that at my house. One room gets only 3 bars on the 3GS, and 4 to 5 on the i4 lying on a table.

I only notice this problem on my phone when I'm in an area with not-so-great reception. When the reception is fine, I don't experience any drop in bars by the way I hold my phone. So, I can see where you are coming from.
 
I noticed that the times displayed on the two iPhones were different. This indicates that the problem is likely with AT&T provisioning assignments.
 
speedtest results, the lower speeds are when iPhone on my hand, the higher speed on the table, 7M are on wi-fi network
 

Attachments

  • IMG_0013.PNG
    IMG_0013.PNG
    109.9 KB · Views: 68
The thing that drives me nuts with this whole situation is the fact that its one big ball of drama.

Me and my friends all have iPhones - and like the geeks we are, tried for about an hour to get our iPhones to do this. Two of us succeeded, but only once each. Whether people think Apple is lazy or not, it's truly 100% a user error. Holding it in a very specific way. I'm not sure if the claims of all cellphones doing this is true, but as far as iPhone 4 is concerned, it took us quite a bit to reproduce the issue but once.

Give all the people who are constant whiners a bumper to shut them up, Apple. Everyone else, move along.
 
The thing that drives me nuts with this whole situation is the fact that its one big ball of drama.

Me and my friends all have iPhones - and like the geeks we are, tried for about an hour to get our iPhones to do this. Two of us succeeded, but only once each. Whether people think Apple is lazy or not, it's truly 100% a user error. Holding it in a very specific way. I'm not sure if the claims of all cellphones doing this is true, but as far as iPhone 4 is concerned, it took us quite a bit to reproduce the issue but once.

Give all the people who are constant whiners a bumper to shut them up, Apple. Everyone else, move along.

Consider yourself lucky that your area is serviced by the frequency band that is not affected by the issue. Good luck when you go to an area serviced by the affected frequency band.
 
Now before I start I wanna say that I am no electrical engineer or RF engineer, so someone who is can maybe tell me what is going on here.

Opinion suggests that this is because you are changing the length of the radio antenna by causing a short. But - and here it comes, if I put my finger over the break at the top, nothing changes? Surely, this also shorts out the antenna [makes it longer], just the other way around right? So why does it not loose bars?

I am not an EE or RF Engineer either, but no, your assumption is not correct. If you touch an FM radio antenna in the middle it has significantly less effect than touching it at the tip. The first thought would be flip the antenna. www.modmyi.com has an article though linking to FCC info. When the FCC tests RF absorbtion they test the head only. Putting the business end of the antenna at the top, puts the maximum RF closest to the head.
 
Needs more granularity, down to state, city, zip. If we had that level of granularity we might be able to establish a pattern of susceptibility based on carrier frequency.

It would be helpful to know if the problem is more prevalent on GSM-850, GSM-1900 (US/Canada), and/or GSM-900, GSM 1800 (elsewhere).

Distance from the cell tower would also be useful to know, because there is a db / signal "negotiation" between the tower and the cell phone w.r.t. how much signal boosting the phone should allow.

Collecting just zip codes or better yet, lat/long (e.g. from the Compass app), would at least allow AT&T to draw the proper correlation based on the tower data that they don't release to the general public.

I happen to be in Dearborn, MI. AT&T is on GSM-1900 in our area. The nearest tower is about 3-4 miles away and we suffer from "phantom" 5 bar signals that when actually using the phone will drop to 0 in the house and down to a barely usable 1-2, possibly 3 bars outside.

The behavior I am describing doesn't matter which AT&T phone I use -- it's more a measure of how bad the signal reception is. IN GENERAL, the poor signal HAS NOTHING to do with bridging the antennas on the iPhone 4, specifically. ALSO, even with good reception, e.g. 5 bars, loading of websites often comes to a halt on AT&T due to their "backend" feed to the internet often not being able to cope with oversubscription. The fact that the backend is not 100% consistent with page loading could be ANOTHER factor in the symptoms people are seeing.

I say all that just to establish a BASELINE for my own iPhone 4 experience.

In the BEST of cases when I have had a consistent 3-5 bars of signal, I have NOT been able to reproduce the issue with signal degradation due to pressing firmly with my palm, thumb, fingers -- whether moistened or dry, doesn't matter. No amount of repeated/consistent attempts has exposed any weakness, whatsoever in iPhone 4 signal degradation for my iPhone 4 or another iPhone 4 that I have tried from the same location under the same conditions. Whatever the number of bars I have at different locations from 3-5 bars, that level does not decline, no matter how I touch the antenna's -- also the page loading does not falter any more than TYPICAL with AT&T, whether or not I am touching the phone during the loading.

IN SHORT, it doesn't matter what I try, I cannot reproduce the issues that others have been describing.

So for my part, I can attest that on the GSM-1900 MHz frequencies, 3-4 miles from the nearest tower, at a time with the phone was consistently reporting 3 bars of signal strength, I am UNABLE to reproduce the issue with iPhone 4 signal degradation while bridging the external antenna's. This counts as TWO data points, since the same tests have been repeated consistently with no issues using two different iPhone 4's (same conditions, same location, etc.).

Perhaps GSM-850 is more susceptible?
Perhaps being closer to the tower with a stronger signal causes the phone to "negotiate" down to a lower signal boost, and in that mode the problem is more likely to surface? Yes, that's contrary to expectations, but could be the case, since being right under the tower will result in the phone lowering how much it boosts the signal, so MAYBE at minimum boost, nearest to a tower, the iPhone 4's antennas are more susceptible to the "bridging problem."

My main point here is that what frequency the phone is on and the distance from the tower, and numerous other factors are at play here. Which is not to say these would be the only factors. There may in fact ALSO be the possibility of manufacturing variances contributing to the problem.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.