MacSales.com/OWC tech support = wtf?

Discussion in 'Community Discussion' started by altecXP, Aug 2, 2010.

  1. altecXP macrumors 65816

    Joined:
    Aug 3, 2009
    #1
    I just waited over 3hrs in line for a web chat with one of their techs, I finally get one, ask my question and he has been silent for over 20min.

    WTF is this crap?
     
  2. altecXP thread starter macrumors 65816

    Joined:
    Aug 3, 2009
  3. Lyle macrumors 68000

    Lyle

    Joined:
    Jun 11, 2003
    Location:
    Madison, Alabama
    #3
    Fortunately I've never needed to use their tech support, but yeah, that's really unacceptable. Do they not provide email support (or some other "non-live" option)?
     
  4. altecXP thread starter macrumors 65816

    Joined:
    Aug 3, 2009
    #4
    They do provide email support, but I would have figured that live chat would be faster.
     

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