MacSales.com/OWC tech support = wtf?

altecXP

macrumors 65816
Original poster
Aug 3, 2009
1,115
1
I just waited over 3hrs in line for a web chat with one of their techs, I finally get one, ask my question and he has been silent for over 20min.

WTF is this crap?
 

Lyle

macrumors 68000
Jun 11, 2003
1,874
1
Madison, Alabama
Fortunately I've never needed to use their tech support, but yeah, that's really unacceptable. Do they not provide email support (or some other "non-live" option)?
 

altecXP

macrumors 65816
Original poster
Aug 3, 2009
1,115
1
Fortunately I've never needed to use their tech support, but yeah, that's really unacceptable. Do they not provide email support (or some other "non-live" option)?
They do provide email support, but I would have figured that live chat would be faster.
 
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