MacSales.com/OWC tech support = wtf?

[altecXP]

I just waited over 3hrs in line for a web chat with one of their techs, I finally get one, ask my question and he has been silent for over 20min.

WTF is this crap?

 

[altecXP]

Took 34min for a reply....

 

[Lyle]

Fortunately I've never needed to use their tech support, but yeah, that's really unacceptable. Do they not provide email support (or some other "non-live" option)?

 

[altecXP]

Fortunately I've never needed to use their tech support, but yeah, that's really unacceptable. Do they not provide email support (or some other "non-live" option)?

They do provide email support, but I would have figured that live chat would be faster.