Macspecialist In Villa Park - Bad Service

Discussion in 'Mac Pro' started by chimusic, Sep 19, 2008.

  1. chimusic macrumors newbie

    Joined:
    Sep 19, 2008
    #1
    Apple case: 105025404

    MINOR TO MAJOR PROBLEM!!!!!!

    Mac Specialist (service provider) was dispatched to go on site to replace a power supply that is making a noise. They arrived at my place 9/17/08 around 3:00 pm and they replaced power supply, motherboard and fan, after they replaced all the parts my computer does not power at all, no power (dead) . They said they received bad parts from Apple. I asked Mac specialist to put back my old parts so I can work and they said it’s impossible. Mac Specialist left my computer unusable. It was working before they came and the reasons for the onsite service were to avoid downtime. I’ve called Mac specialist and requested to speak with a manager with no luck and no response. Now I have to take my computer to Apple store to get it repaired. According to the Apple rep, it will take 3 -5 days depending on the part availability . I do not want MAC SPECIALIST to work on my computer as they are an incompetent service provider. I am totally disappointed and feel mistreated. I strongly believe that MAC SPECIALIST did a mistake by leaving my computer down.

    They left the computer open and after looking inside the computer it looks to me that the P/S was never replaced because of all the dust in there.
     
  2. scottydawg macrumors 6502

    scottydawg

    Joined:
    Jan 22, 2008
    Location:
    Sacramento, CA
    #2
    I really feel for you, I have been through the same thing when Dell dispatched an on site person to repair a server we had go down and he actually broke the server by forcing a back plane connection to fit where it shouldn't. I hope you hear from the manager so you can get some feedback :(
     
  3. tobyg macrumors 6502a

    Joined:
    Aug 31, 2004
    #3
    I see this is your first post, and you're probably just upset and posting on every forum you can about Mac Specialist. I'm in Lombard so I know where you're talking about. I've gone in there a few times but never bought or had anything serviced.

    Anyway, I'm curious why you would have your machine serviced by someone other than Apple? Did Apple themselves dispatch them to come to your place? We have an Apple store in Oakbrook, probably less than 5 miles away from Mac Specialist. Why would you not bring your computer there? You could have brought it in, had them look at what needed to be done and what parts they needed to get, had them order them and then take your mac back home and bring it back when they get the parts.

    I know that's not ideal, but I would rather trust Apple to service my machine.

    Or are you saying that if you get onsite service from Apple, that they contract that service out to a local rep such as Mac Specialist and they will do the repair? I've never tried to get any onsite service from Apple so I have no idea what their procedure is.

    Good luck getting your machine right again.
     
  4. chimusic thread starter macrumors newbie

    Joined:
    Sep 19, 2008
    #4
    MAC service update:

    I received a phone call from MAC SPECIALIST manager and he did not care about my situation after I explained what happened.
    GOOD NEWS is after making a lot of phone call to Apple
    I was able to reach out to APPLE CUPERTINO and they took care of me quick. Linda from Apple called me at 3:45 pm and I was done at 5:45 pm .

    BE CAREFUL WITH MAC SPECIALIST IN VILLA PARK
     
  5. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #5
    You're being far from logical about your rant and your excessive and inappropriate use of CAPITAL letters at odd intervals tells me there's no reasoning with you.

    However, if the power supply was indeed the reason the specialist were dispatched your first post could have been MAC SPECIALIST PUT FAULTY PSU BACK IN COMPUTER AND IT EXPLODED! You see, in my experience, any time there is an issue pertaining to something that provides central power to a device the best thing to do would be to not use it. In the event a replacement is not readily available then I would think Mac Specialist would be doing you a great service by not putting it back in as it could run the risk of actually failing and possibly causing more harm than good. Either way, with you as a customer there doesn't seem to be a way to win. It's like saying your logic board was smoking but you still could use the computer and now you're pissed that they left the logic board out while they waited for a new one.

    I get that you feel as though you were mistreated but I am going to have to say that you're a bit over-annoyed at these people. I'm not defending them, if I can weed through your anger I can see that they may not have handled the situation as well as to be expected.
     

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