Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Mad at Apple Retail Store!

eleveneastgate said:
Next time you have an employee of a retail store "hold something for you", ALWAYS get their name.

I once had a similar issue with Guitar Center, they gave me a $50 credit, and that employee was reprimanded.
Click to expand...

I do this on almost everything from the previously described call, to reservations, on anything that means almost anything. GET A NAME. It tracks the problem and makes you look good to the managers when you complain, that way it is a "true" complaint, not one made up to get something.
 
Update

Got the PowerBook tonight. Oh man this is a lot faster than my G3 PB :)

I tried talking them into some ram, but the guy was being a butthead.. So I said just give me the bloody computer. Then I go to get the printer since they have $100 off, and they didn't have the one I wanted. But they did yesterday. I was pretty pissed about that. Anyways I settled for the cheaper one.

Check this out though!!! I called around 12:30 pm and told them to reserve me one. They said they had one. So I was like ok so why wasn't it there last night when I came to pick it up...... She didn't answer.... She said do you want it or not, so I said yep. Well I get there and pay for everything. When I get out of the store, guess who I saw pulling in. FED Ex. So that confirmed that the computer was 90% there last night. When I got home they called me and said that the PB was there and I could pick it up, so that made me 100% sure that it was there last night.... They were just plain rude and inconsiderate.

Makes me wonder why I just spent 3K there....

I'm definitely going to complain to apple about this!!!

Nuc
 
I'm sorry to hear about the frustrating experience that you had at your local Apple Store, Nuc. My suggestion would be to return to your local Apple Store and ask to speak to the manager. It would be best to speak to him/hear in a positive straightforward manner. Just lay out the facts as you explained in your post. Hopefully the problem will be corrected.
 
TemplarKnight said:
Wow Mr. Hotshot, you really know you're stuff...I guess it's a good thing you showed them. Look, it's stuff like this that really pisses me off. You go into a retail store having spent all day at work or home memorizing and knowing all the specs of the new machines, and then you go in a "quiz" the employees. They might be new, they might still be in training...you never know. The point is...people like you waste those employees' time and make them feel bad. You know how to see if models are new or old, you make that apparant. If they didn't have the new models out...big deal, you'll see them eventually. Maybe they thought they were the new ones, or maybe they didn't. Just leave these people alone...
Click to expand...
Tissue?

jon
 
The gist is...

next to your house and car, for a lot of people a computer will be one of your most expensive purchases, and as far as apple goes, macs are very expensive! In addition to a friendly staff and eager sales people; I also expect a definite level of knowledge. Unfortunatley when I went to my mac store in Columbus, Ohio I got non of the above. Being a well informed consumer does not mean you should quiz the staff to show off what you know, but you should be able to interact with them and fill in the gaps to assage any concerns you have. The apple stores may mostly sell to the general public. There should also be staff to assist the more informed consumer: just good business practice. My opinion is that most mac buyers, esp. frequent upgraders, are more knowlegable and demanding. I know I for one am. If you do not know the answer then fess up and find me someone who does. It is called customer service: meeting and more importantly exceeding the demands of the consumer.

Then again as a cold hearted capitalist..aka corporate attorney..it is obvious from the stock preformance apple has a long way to go on improving their business model. My suggestion: they may have a great product, but who cares if they can not sell it to the public....get some commission based sales people in their stores and watch the custermer service sky rocket...hell for enough commission I might even quit my job and work at an Apple store! :rolleyes:
 
TemplarKnight said:
Wow Mr. Hotshot, you really know you're stuff...I guess it's a good thing you showed them. Look, it's stuff like this that really pisses me off. You go into a retail store having spent all day at work or home memorizing and knowing all the specs of the new machines, and then you go in a "quiz" the employees. They might be new, they might still be in training...you never know. The point is...people like you waste those employees' time and make them feel bad. You know how to see if models are new or old, you make that apparant. If they didn't have the new models out...big deal, you'll see them eventually. Maybe they thought they were the new ones, or maybe they didn't. Just leave these people alone...
Click to expand...

The bottom line here is the employees at a store are supposed to know what they are talking about. Maybe not at a Wal-mart or something like that, but at an specialty store like an Apple store... come on! It is not like there is that much to keep track of. Even if one of the people was new the others there should have corrected him for his mistake. I worked for over two years at Best Buy when I was in high school and we had WAY more product to keep track of specs for in the computer department. I was responsible for knowing ALL models of computers we carried because when I was working there the store was new and they were trying to set an example with the customers. Now the place if full of people who don't know their stuff but back when I started there everyone was very educated about the product. Customer service is what the name says.. SERVICE to the CUSTOMER. I don't think it is too much to ask to be able to get an honest answer from someone who is supposed to be a professional.
 
I was in my local Apple Store killing time before dinner one time when one of the employees noticed I was playing with the display SE phone and came over to talk. He started saying how it has bluetooth and it could be synced but he couldn't show me because no one in the store had figured out how to do it. Being that I have a SE610, I was able to show him in about two minutes. He was super grateful and cool about it. That store is always packed and I am sure non of the workers have time to stand around playing with all the gadgets, but I would think that when they put something like that on display, the managers would make sure it was set up properly.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back