Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

jwolf6589

macrumors 601
Original poster
Dec 15, 2010
4,934
1,650
Colorado
I have setup bootcamp twice before on different machines and have never had this problem. But after setting up Windows 10 the built in magic keyboard on my 2020 Macbook Pro does not work. I had to use the onscreen keyboard to get by temporarily. I have googled for a solution but have been unable to find one. Does anyone know how to fix this?
 
I have setup bootcamp twice before on different machines and have never had this problem. But after setting up Windows 10 the built in magic keyboard on my 2020 Macbook Pro does not work. I had to use the onscreen keyboard to get by temporarily. I have googled for a solution but have been unable to find one. Does anyone know how to fix this?

Did you fully deploy the Boot Camp software after installation of Windows?
 
Within Device Manager (run as Administrator), determine what input devices are being identified. You may need to point the Update Driver wizard to the WindowsSupport folder created by Boot Camp Assistant. Additionally, run Apple Software Update on the system to verify that there is no Input Device updates.
 
I have setup bootcamp twice before on different machines and have never had this problem. But after setting up Windows 10 the built in magic keyboard on my 2020 Macbook Pro does not work. I had to use the onscreen keyboard to get by temporarily. I have googled for a solution but have been unable to find one. Does anyone know how to fix this?

Do a complete shutdown and wait 30 seconds before restarting Windows.

You then might have to disconnect the keyboard in the Windows bluetooth preferences and add the keyboard as a new device.

Once the keyboard is working in Windows you should not have any more issues switching between Windows and macOS as long as you do complete shutdowns every time (along with a short wait) when you switch.
 
Do a complete shutdown and wait 30 seconds before restarting Windows.

You then might have to disconnect the keyboard in the Windows bluetooth preferences and add the keyboard as a new device.

Once the keyboard is working in Windows you should not have any more issues switching between Windows and macOS as long as you do complete shutdowns every time (along with a short wait) when you switch.

Did not work. I uninstalled Boot Camp but may try installing it again to see what I did wrong.
[automerge]1589753788[/automerge]
Do a complete shutdown and wait 30 seconds before restarting Windows.

You then might have to disconnect the keyboard in the Windows bluetooth preferences and add the keyboard as a new device.

Once the keyboard is working in Windows you should not have any more issues switching between Windows and macOS as long as you do complete shutdowns every time (along with a short wait) when you switch.

Oh and by the way I did not see a keyboard in BT device manager.
 
Did not work. I uninstalled Boot Camp but may try installing it again to see what I did wrong.
[automerge]1589753788[/automerge]


Oh and by the way I did not see a keyboard in BT device manager.

When you had configured Boot Camp, did you download the driver software separately within Boot Camp Assistant or did you let it do it all automatically? The default Windows drivers should allow for the keyboard to function, though the modifier keys and specific functionality would not work until the Boot Camp drivers are applied. Therefore, this leans to Windows not properly detecting the hardware or applying the wrong driver for the system.
 
When you had configured Boot Camp, did you download the driver software separately within Boot Camp Assistant or did you let it do it all automatically? The default Windows drivers should allow for the keyboard to function, though the modifier keys and specific functionality would not work until the Boot Camp drivers are applied. Therefore, this leans to Windows not properly detecting the hardware or applying the wrong driver for the system.

I let it do it automatically but may try doing it again. I don't know why it did not work as I have set it up twice before on older machines.
 
I let it do it automatically but may try doing it again. I don't know why it did not work as I have set it up twice before on older machines.

In 99% of situations, Boot Camp Assistant works beautifully however it is possible that the system immediately applied the wrong driver from Windows Update. We actually got screwed on that with several models of iMacs, Dells, and Lenovos at my work where we would image them with Microsoft Deployment Toolkit (MDT) and as soon as the system started it would pull a driver from Windows Update prior to it joining the domain and applying policy. In that case, it broke audio output but was easily corrected with Apple Software Update and Dell Command Update respectively. I wonder if a similar situation is occurring here.
 
In 99% of situations, Boot Camp Assistant works beautifully however it is possible that the system immediately applied the wrong driver from Windows Update. We actually got screwed on that with several models of iMacs, Dells, and Lenovos at my work where we would image them with Microsoft Deployment Toolkit (MDT) and as soon as the system started it would pull a driver from Windows Update prior to it joining the domain and applying policy. In that case, it broke audio output but was easily corrected with Apple Software Update and Dell Command Update respectively. I wonder if a similar situation is occurring here.

Just spoke with Apple and he had me do a manual update of the drivers, and then update windows software update and reboot and the keyboard still does not work. I will need to contact Apple again for a senior level advisor.
 
Just spoke with Apple and he had me do a manual update of the drivers, and then update windows software update and reboot and the keyboard still does not work. I will need to contact Apple again for a senior level advisor.

Something is amiss with the Windows install if the keyboard is non-operational at all and not properly being detected in Device Manager. At the very least, the default Windows drivers should provide basic functionality. Personally, if you have not moved a lot of data onto the Windows side, I would remove the partition and start over.
 
Something is amiss with the Windows install if the keyboard is non-operational at all and not properly being detected in Device Manager. At the very least, the default Windows drivers should provide basic functionality. Personally, if you have not moved a lot of data onto the Windows side, I would remove the partition and start over.

This is the second time I have partitioned bootcamp. Just spoke to the senior level advisor and they had me capture data and are sending the report to a engineer to see what the problem is. I have installed Bootcamp before on older machines and have never had this problem so this is a new one to me. Perhaps the magic keyboard is not compatible in Windows 10.
 
This is the second time I have partitioned bootcamp. Just spoke to the senior level advisor and they had me capture data and are sending the report to a engineer to see what the problem is. I have installed Bootcamp before on older machines and have never had this problem so this is a new one to me. Perhaps the magic keyboard is not compatible in Windows 10.

It seems to work fine on my 2020 MacBook Air with that keyboard, but perhaps the Pro is a different story. This is an interesting issue to say the least.
 
Keep us posted!

Got it working! Apparently I had the wrong ISO file. I had the ISO disk image file that worked with my 2012 Macbook Pro but did not work with the 2020 model. I gave Windows 55GB which should be fine for my needs.
 
Got it working! Apparently I had the wrong ISO file. I had the ISO disk image file that worked with my 2012 Macbook Pro but did not work with the 2020 model. I gave Windows 55GB which should be fine for my needs.

Did an Apple Engineer contact you? Where did you get the ISO from that did not work properly?
 
What were the problems that you had?

The two that we had to put tickets in with Apple for was an intermittent lockup that was completely random, which was traced back to Faronics Deep Freeze (it is a known issue with that software). The second issue that we opened a ticket for was when a user would sign into Windows, the scaling would not necessarily match the recommended sizing, which I believe was 200% on that model. The Apple engineer had us apply a software update from Windows Update as well as informed us of a updated driver that was coming out that week and we were golden after that! In fact, we were having similar issues with Dell Precision all in ones and the engineer's advice actually fixed the problem on those too.
 
  • Like
Reactions: Marty_Macfly
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.