Magic Keyboard function keys not working when lightning cable is not connected

Discussion in 'Mac Accessories' started by derekc247, Oct 14, 2015.

  1. derekc247 macrumors newbie

    Joined:
    Apr 21, 2015
    #1
    Hello Everyone,

    Like many of you I have purchased the new Magic Keyboard to replace my old wireless apple keyboard. But I've been experiencing a weird issue with my new keyboard since removing it from its packaging. The function keys that control things like brightness and volume don't work unless the keyboard is connected via the lightning cable. I have tried many things to solve this issue, including un-pairing and repairing the keyboard, trying different lightning cables, deleting the com.apple.bluetooth.plist file and resetting pRAM and SMC. I even tried installing OS X 10.11.1 beta and still no function keys worked wirelessly. For those wondering I'm not experiencing any issues with any other bluetooth devices such as the Magic Trackpad. I tried calling Apple about this and they didn't seem to have any idea about what was going on. Is anyone else experiencing this issue? My iMac has bluetooth 4.0 and is running OS X 10.11 (not the beta)

    Thanks in advance.
     
  2. iObama macrumors 6502

    iObama

    Joined:
    Nov 16, 2008
    Location:
    SF
  3. bppog macrumors newbie

    Joined:
    Oct 20, 2015
    #3
    I had exactly the same problem with the magic keyboard and also the magic mouse 2 was a disaster.

    Sent them back,
     
  4. Wreckus macrumors 6502a

    Wreckus

    Joined:
    Jan 22, 2015
    Location:
    Edmonton, Alberta, Canada
    #4
    Maybe check your keyboard settings in preferences. May be possible that the use all F1, F2, etc keys option is checked when you unplug the keyboard from your mac.

    Just an idea...
     
  5. Goatllama macrumors 6502a

    Goatllama

    Joined:
    Jun 24, 2015
    Location:
    Mountaintop Lair
    #5
    I really really hope you're right. :eek:
     
  6. Wreckus macrumors 6502a

    Wreckus

    Joined:
    Jan 22, 2015
    Location:
    Edmonton, Alberta, Canada
    #6
    I just got my Magic Keyboard and touchpad II from UPS and it was finished charging. When I unplugged the lightning cable after it was done charging, my magic keys (volume, etc) still worked. With that said, Something isn't right with your keyboard and it could be as simple as it didn't paired right or a setting somehow got changed. If it still giving you issues, I would got to your nearest Apple store if you can.
     
  7. Goatllama macrumors 6502a

    Goatllama

    Joined:
    Jun 24, 2015
    Location:
    Mountaintop Lair
    #7
    I'm not the OP and I actually don't have a keyboard. I just hope things work like they should. :D
     
  8. Wreckus macrumors 6502a

    Wreckus

    Joined:
    Jan 22, 2015
    Location:
    Edmonton, Alberta, Canada
    #8
    Yup and it does...for me anyways it does.
     

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