Magic Mouse Lost It's Magic

[thebeachbum]

My Magic Mouse will not move the cursor. It will work when clicking left, right, etc. but it will not move the cursor. This is with new batteries. What am I missing for troubling shooting the issue?

Thanks for your responses

 

[jks067]

It sounds like the IR sensor or IR LED are bad. Sounds like you should just buy a new mouse, unless you have AppleCare on a machine that it came with or bought with it. In which case the mouse is covered under the computer's AppleCare coverage.

 

[thebeachbum]

After some thought, I remembered the four key trick from a tech guy at work. Four keys: Option - Command - R - P at boot up fixed the mouse issue. Have no idea what else it "fixed" but the magic is back.

 

[jks067]

Good old PRAM reset.

 

[thebeachbum]

The reset just gave me hope but no permanent solution. I finally could not longer avoid the mall and went to the Apple Store while I was there. Note, I purchased my Mac Book Pro Retina from B&H Photo and purchased Apple Care with it. A few days after the Mac arrived, I purchased the Magic Mouse from the Apple Store. Today, I mentioned I had a Mac and explained the issues to the technician. A couple a minutes later she returned with a new mouse and apologized for the trouble I've had. She said she had to keep the new mouse box but if I had any future issues with the mouse bring it back and I could get another one. Really surprised. Did not think they would link the Apple Care to the mouse. Good day for me. Bought an extra lottery ticket.

 

[z31fanatic]

Hey, your tragic mouse not working is not always a bad thing. Now you have the excuse of getting a real mouse like Logitech or others