Magic Trackpad marked

[scottish]

I have just bought a magic trackpad and opened the box to find a small, but noticeable, mark on the top section where the battery is enclosed. This thing cost quite a bit so I would like to get it swapped for one without this aesthetics issue. The problem is that I am miles from my nearest Apple store so can't be taking it back there in a hurry. I know from previous experience that if there is a problem with your mouse etc. that they will send out a new one with a bag for you to return the faulty one. This is done online using your mac serial number. Does anyone know if there is a similar service for my situation? I have checked on Apple website but my serial number is apparently invalid. Thanks all and sorry I've made this so long winded!

 

[blevins321]

I'm guessing you bought this from Apple online? Give them a call and they might do what's called an Advance RMA. You'll buy a brand new one and they'll ship it to you. Then you'll send the old one back in the new one's box. When they receive it, they'll refund the old one.

 

[scottish]

Thanks for your reply.

I actually bought it in a store on the way back from a holiday. Just assumed all would be ok so popped it in the car and returned home. Will this make a difference to them doing an Advance RMA?

 

[blevins321]

As long as it's an Apple store I would think they would help you on the phone too.

 

[scottish]

As long as it's an Apple store I would think they would help you on the phone too.

I will call them tonight. Thanks again.