I know this is a stupid question but can the magnets weaken? My unibody macbook opens when upside down.
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Magnets weakening?
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thats what I plan on doing monday, just wanted to ask if anyone else had this problem. I remember seeing some threads but I am not sure
I plan on getting a matte screen from techrestore. Will this void my warranty?? Or just void the warranty on the screen because techrestore offer a warranty on their screen.
I plan on getting a matte screen from techrestore. Will this void my warranty?? Or just void the warranty on the screen because techrestore offer a warranty on their screen.
Changing to a matte screen via 3rd party will most likely completely void your warranty.
As for the magnet, my Unibody opens up a bit too when turned upside down.
As for the magnet, my Unibody opens up a bit too when turned upside down.
They can weaken, but it's unlikely. It takes a lot of energy to re-arrange the tiny little magnets that compose a big magnet such that the overal magnetic field strength is lessened.
Mine comes open now, but it did not for the first few months after I got it.
That probably has more to do with the hinge than the magnets.
Mine started doing something similar, although I noticed it quite suddenly. I was opening the lid, only it didn't pivot as smoothly as usual and made a bit more of a creaking sound. Since then, I've found it's looser when opening for the first half inch or so, and will open by this much inside its case if I leave it hinge side down in my bag.
It's definitely the hinge rather than the magnets - I plan to take it to the apple store to see if they can adjust it.
It's definitely the hinge rather than the magnets - I plan to take it to the apple store to see if they can adjust it.
Mine is doing the same thing.......the hinge will spring open if you carry the closed laptop........
I also have the same problem. The macbook doesn't stay closed when it's on it's side anymore. I took it into the apple authorized repair shop in my town. They said that they haven't seen anybody with this problem before. So they called apple up on the phone to see if they would accept the repair. They said no. The head technician told me that after that, he sent apple an email with a video of the problem attached. Apple replied saying that it is normal and that I should use a sleeve to protect it when I'm carrying it in a bag. A band-aid solution. The tech then told me their was nothing left he could do and gave me the Apple Number. 1-800-my-apple . I haven't called them yet because I'm wondering what is the best way to go about this yet.
I'm pretty pissed right now because I'm confident that this is a defect and not my fault. Apple really has to step up their game because this is ridiculous. They didn't provide a sleeve with the purchase, but now apparently it's a must have thing to protect my Macbook's screen. What are they going to do when my Macbooks screen cracks? Blame it on me? Maybe they should have provided a sleeve with the purchase if their laptops so so poorly made. I'm confident that this whole thing is going to blowup in apples face soon because it seems to be a problem that happens 6 months after you buy it.
EDIT: The Unibody models do not have magnets according the the tech guy.
I'm pretty pissed right now because I'm confident that this is a defect and not my fault. Apple really has to step up their game because this is ridiculous. They didn't provide a sleeve with the purchase, but now apparently it's a must have thing to protect my Macbook's screen. What are they going to do when my Macbooks screen cracks? Blame it on me? Maybe they should have provided a sleeve with the purchase if their laptops so so poorly made. I'm confident that this whole thing is going to blowup in apples face soon because it seems to be a problem that happens 6 months after you buy it.
EDIT: The Unibody models do not have magnets according the the tech guy.
I have yet to contact Apple regarding my problems with the hinge, its not bothering me much at the moment, but its annoying, and in my opinion its NOT normal at all !!!
I will probably take it in at some point to my friendly local Apple re seller (no Apple store round here) and ask them to take a look at it....the hinge has gotten out of kilter somehow and from just normal light use.......if it gets any worse i will take it in.....and i wont accept "Its normal" as an answer.......i want it putting right.......
So I got my situation with the faulty hinge worked out. This is how I did it.
I dropped my Unibody Macbook off at the authorized repair shop (no Apple stores around Canada). They felt that the issue should be pick but they needed apples go ahead, so they phoned Apple about it and they denied the claim. Next, the head technician at the shop didn’t agree with their verdict so he sent an email to Apple with a video of the problem attached. They replied with saying that it was normal and they would offer me a sleeve for free. I wanted it fixed so I took it a step further. I called 1-800-my-apple and spoke with their tech support. She felt it should be fixed to so she let me speak with her supervisor. He also felt that it wasn’t within normal spec, so he spoke with his manager (Highest level of tech support). The manager said no, all they could do for me is offer a free sleeve for it. The supervisor eventually transferred me to customer relations, where I spoke to gentlemen. I explained the problem to him and then he asked for the number of the repair shop. He spoke with the Manager of the shop and the repair was authorized.
I was on the phone for an at least an hour and a half for all of this and it wasn’t easy.
If you want the Customer Relations number and extension of the man I spoke to, send me a message at: sime_wich at hotmail dot com
Tips:
Be angry on the phone but don’t take it too far (swearing).
Some of the things I kept repeating on the phone were:
The hinge is broken; it’s as simple as that. And you guys aren’t doing
anything about
The sleeve you’re offering me is a band aid solution.
I want it fixed before the problem gets worse
What are you going to do when my Macbooks screen cracks because something got in-between the keyboard and screen? Blame it on me?
I dropped my Unibody Macbook off at the authorized repair shop (no Apple stores around Canada). They felt that the issue should be pick but they needed apples go ahead, so they phoned Apple about it and they denied the claim. Next, the head technician at the shop didn’t agree with their verdict so he sent an email to Apple with a video of the problem attached. They replied with saying that it was normal and they would offer me a sleeve for free. I wanted it fixed so I took it a step further. I called 1-800-my-apple and spoke with their tech support. She felt it should be fixed to so she let me speak with her supervisor. He also felt that it wasn’t within normal spec, so he spoke with his manager (Highest level of tech support). The manager said no, all they could do for me is offer a free sleeve for it. The supervisor eventually transferred me to customer relations, where I spoke to gentlemen. I explained the problem to him and then he asked for the number of the repair shop. He spoke with the Manager of the shop and the repair was authorized.
I was on the phone for an at least an hour and a half for all of this and it wasn’t easy.
If you want the Customer Relations number and extension of the man I spoke to, send me a message at: sime_wich at hotmail dot com
Tips:
Be angry on the phone but don’t take it too far (swearing).
Some of the things I kept repeating on the phone were:
The hinge is broken; it’s as simple as that. And you guys aren’t doing
anything about
The sleeve you’re offering me is a band aid solution.
I want it fixed before the problem gets worse
What are you going to do when my Macbooks screen cracks because something got in-between the keyboard and screen? Blame it on me?
I agree contacting customer relations is the way to go......
But i never get angry with them.....i find if you explain your problem in a clear and firm fashion stressing the fact that it is not the kind of thing that can be "Normal" for a few months old expensive notebook computer...
I find geting angry with any of the phone operatives is counterproductive....
Just my 2c...
I took mine in and they sent it to Apple. Apple sent it right back. I was pissed as the issue wasnt resolved so they offered to give me a new 2.4. I asked for a MBP and got it! Good luck guys, I wish you the best
How old is your MB that they replaced ?
yes, i agree. and thank them when they say that they are going to do something for you. like phoning the repair shop.
As an update to my earlier post, I was able to get mine fixed at the Apple store. The Genius stated that Apple considered it 'within tolerance' but offered to fix it nevertheless.
I'd thought it would be simply a case of tightening the hinge in-store, but (as I think was mentioned in an earlier post), the entire screen had to be replaced as the hinge is integral to the screen assembly. I suspect this may explain their reluctance to perform the repair in some cases. Good luck if you decide to take it in for repair.
I'd thought it would be simply a case of tightening the hinge in-store, but (as I think was mentioned in an earlier post), the entire screen had to be replaced as the hinge is integral to the screen assembly. I suspect this may explain their reluctance to perform the repair in some cases. Good luck if you decide to take it in for repair.
Just an update..
My Apple authorized dealer phoned me today saying that if im still having problems, to bring in my macbook. Apple has now officially confirmed this as a warranty covered problem.
Apparently apple has made a special replacement hinge so they don't have to replace the whole screen when they do the repair. Hence why it's covered now (apple is a bunch of cheap bastards).
My Apple authorized dealer phoned me today saying that if im still having problems, to bring in my macbook. Apple has now officially confirmed this as a warranty covered problem.
Apparently apple has made a special replacement hinge so they don't have to replace the whole screen when they do the repair. Hence why it's covered now (apple is a bunch of cheap bastards).
My macbooks have all done this straight out of the box. This is only a problem if you tend to operate macbooks upside down.
So after reading this thread, and seeing that it is an actual documented issue, I took my alum macbook into the apple store, and they sent it off on the 20th. They said it would take 5-7 days. Today I check online to see that they recieved it, "repaired" it, and its pending return all before noon. Is this typical for repair time with apple or did they just decide it wasn't an issue and decide to ship it back? It seems mighty unusual to me, but I've never done this before.