I'm really nauseated by people being jerked around as I read on this forum. Here's a little law to keep in mind. It's called the Magnuson-Moss Act. Basically on a consumer product that has a written warranty you have some federal protections. If the product has a defect or malfunction that hasn't been corrected after 3 attempted repairs (this is the number that is generally considered to be a reasonable number of attempts), then they have to offer you a refund or exchange--the choice is YOURS! Don't expect your local genius or phone rep to be aware of this. However, the executives should be very familiar with this law.