MagSafe Port Melting Off - Apple Says Its Normal

crazzyeddie

macrumors 68030
Dec 7, 2002
2,790
0
Florida, USA
I don't have my camera with me, but my port looks almost perfect, with only 2 or 3 discolored spots. That top one definitely looks bad... I guess the machine and the connector generate so much heat that it melts the plastic :eek:
 

mkrishnan

Moderator emeritus
Jan 9, 2004
29,777
12
Grand Rapids, MI, USA
Get a ticket with Apple's e-mail based customer service and send them that picture. There have been some reports that this happens because of contaminants in the housing, but enough is enough.... as nice as MagSafe sounds, no one's traditional power cable is melting anything. And there's no reason part of your Mac should be melting, even if reasonable contaminants are in there. If contaminants are the core issue, then it needs to be designed in a way that is robust with respect to contamination.

EDIT: You may also try contacting this person and asking if they would be so kind as to share their reference number... so that you can reference a pre-existing case. Sounds like they had a much nicer person on the other end of the Apple line than you did. Here is another reference....
 

Fleetwood Mac

macrumors 65816
Apr 27, 2006
1,265
0
Canada
If any part on any computer is melting, than it is completely unacceptable. To actully cause melting, there must be some very serious heat going on here. This could be extremely dangerous, what if the notebook was burst into flame while charging? You should demand a free repair, or replacement.
 

mikehowett

macrumors member
Apr 15, 2006
89
0
UK
Slightly OT, but I went into the Apple store today with my less than 2 month old iMac, which has a faulty HD and even though the Disk utility said the drive was failing the so called "genius" said there wasn't a problem because it passed their special HDD test:rolleyes: Not to mention how rude the guy was too! Utterly unimpressed!
 

storage

macrumors 6502
Jun 4, 2005
275
0
This actually made me really scared of running my newly ordered MacBook at night, what if it catches fire and the whole building burns down?

I'm starting to think that I maybe shouldn't have ordered my MacBook right now.
 

chosenwolf

macrumors 6502a
Feb 4, 2006
507
0
Los Angeles
That is definitely not normal. Easy solution...

Call Apple, tell them that the faulty magsafe connector has melted the charging port, and that it generates a lot of heat. That is just unacceptable as it poses a threat of possible fire.
 

DSL Steve

macrumors member
Nov 12, 2005
83
5
Looking very close I'd say the top (and bottom) connector(s) are OK. Aside from a little foreign matter at the base of the connector, which won't hurt anything, the contacts and their surrounding area look fine. I'm an EE with 30 years experience as-well.
 

bbrosemer

macrumors 6502a
Jan 28, 2006
638
1
Did anyone stop to think that rather then melting that the discoloration was caused by the clicking in and out of the magsafe. That is a pretty strong magnet pulling the metal into a small hole this could easily cause some denting or discoloration over time.
 

joebells

macrumors 6502
Oct 24, 2005
425
0
yeah it looks more like scraping to me. But thats just a from a picture posted on the web.
 

dops7107

macrumors 6502a
Mar 19, 2005
995
0
Perth, Oztrailya
bbrosemer said:
Did anyone stop to think that rather then melting that the discoloration was caused by the clicking in and out of the magsafe. That is a pretty strong magnet pulling the metal into a small hole this could easily cause some denting or discoloration over time.
Yes. The point I was going t make - does the connector actually get hot? I mean, run it for a while, pull it out and feel it. I can't believe for a minute there's enough juice going through that to melt plastic - power connectors should have very low resistance! Whatever's causing the discoloration, check it's not heat first.
 

remowilliams

macrumors member
May 17, 2006
50
0
I don't see any signs of melting on either of those connectors.

What I DO see is lots of physical wear. Even the adapter symbol on the outsides of both of those cases is worn off. It looks like someone has plugged and unplugged the thing like a million times already.

Also - the magsafe connector does not get hot...
 

CoMpX

macrumors 65816
Jun 29, 2005
1,242
0
New Jersey
It does not look like melting, if anything, it looks like the chrome plating of the plug itself has rubbed off and stuck to the inside of the port. Either that, or the gray paint inside the port has worn off to reveal bare metal.

Again, it is difficult to tell because the picture is not the best possible to diagnose what the problem is.
 

technicolor

macrumors 68000
Dec 21, 2005
1,651
0
><><><><
remowilliams said:
I don't see any signs of melting on either of those connectors.

What I DO see is lots of physical wear. Even the adapter symbol on the outsides of both of those cases is worn off. It looks like someone has plugged and unplugged the thing like a million times already.

Also - the magsafe connector does not get hot...
Totaly agree.

It just looks like wear and tear, it does not appear to be melting.

Even your usb symbol is fading and there are alot of scratches on your machines.

:rolleyes:
 

mkrishnan

Moderator emeritus
Jan 9, 2004
29,777
12
Grand Rapids, MI, USA
Whether or not this particular one is melted...there does seem to be sufficient credible evidence that these things heat up -- most likely when contaminants are present. There are a number of stories on the net, including the ones I linked above....
 

joebells

macrumors 6502
Oct 24, 2005
425
0
mkrishnan you referenced the same story in both your links the second link was just a news blurb about the first link. And that incident might have been caused by a cat peeing on it, it has been said. Besides that one incident I haven't read anything else about the magsafe connector getting warm or anything.
 

Makosuke

macrumors 603
Aug 15, 2001
6,166
350
The Cool Part of CA, USA
I have to agree--it just looks like a lot of wear on the plastic to me, which would be harmless. The upper one does seem as if some of the chrome plating on the connector has come off in there, but again, its nowhere near the pins, so I don't see an issue.

I am a little curious: What on earth have those computers been through? Magsafe hasn't been around that long, but you've already managed to almost completely wear the labels off one, which I've not seen happen even on well-used TiBooks. Must be an awful lot of surface friction going on in that area.
 

GoCubsGo

macrumors Nehalem
Feb 19, 2005
35,753
142
That is bad, very bad. I hope Apple fixes this asap. I like the Magsafe idea, but I never thought it would come to this.
 

applemacdude

macrumors 68040
Original poster
Mar 26, 2001
3,242
1
Over The Rainbow
ok the one on top is the defective one... the one on the bottom is fine.... i went in to the apple store... and they were booked... so i bought procare to put it up so i can get it back asap.. the macbook has been kernaling and overheating very bad.. to the point where it hit 195 F according to CoreDuoTemp. it crashed in the apple store... and no its not software i reinstalled the os from scratch (yes i wiped the hd) and software updated to the very latest version of all apple software.. and alas it still kernals... well i went to my apple store and the next afternoon i got a phone call.. cool i tought they must have replaced the faulty mobo. wrong. they didnt do anything. they said that they could not replicate the problems... so after talking with them... nothing happened.. they said that they port was normal wear and tear... this macbook is not even 2 months old... i figured something must have been defective in the machine... but no they didnt do anything. so now i need to call applecare on the phone tomorow and see what i can do there...
 

applemacdude

macrumors 68040
Original poster
Mar 26, 2001
3,242
1
Over The Rainbow
CoMpX said:
It does not look like melting, if anything, it looks like the chrome plating of the plug itself has rubbed off and stuck to the inside of the port. Either that, or the gray paint inside the port has worn off to reveal bare metal.

Again, it is difficult to tell because the picture is not the best possible to diagnose what the problem is.

no the plastic on the magsafe port is melting off to the point where it hits the metal casing of the macbook
 

Fukui

macrumors 68000
Jul 19, 2002
1,617
6
applemacdude said:
no the plastic on the magsafe port is melting off to the point where it hits the metal casing of the macbook
The problem may not be magsafe per se. Maybe its the heat from the overheating mobo thats just manifesting in the plastic melting in the magsafe connector...
 

applemacdude

macrumors 68040
Original poster
Mar 26, 2001
3,242
1
Over The Rainbow
Fukui said:
The problem may not be magsafe per se. Maybe its the heat from the overheating mobo thats just manifesting in the plastic melting in the magsafe connector...
which shoudnt be happening in the first place..