Resolved Mail.app crash with Exchange

Discussion in 'OS X Yosemite (10.10)' started by tethead, Aug 13, 2014.

  1. tethead, Aug 13, 2014
    Last edited: Aug 13, 2014

    tethead macrumors 6502

    tethead

    Joined:
    Apr 13, 2005
    Location:
    NJ
    #1
    Running the Public Beta (that's all I have access to).

    I am unable to sync my Exchange account with Mail.app without it crashing. I've tried all of the steps to remove all preferences and existing mail cache/stores, repaired the disc, repaired permissions, but all to no avail.

    Essentially, I will add my Exchange account (a hosted Exchange 2010), which will begin to download all of the many folders and emails (it's about a 10gb mailbox, so quite large). It goes for about a minute or so before the app just shuts down. I've tested whether clicking on an email (to view it) will affect this but it crashes regardless of any interaction from launching of the app.

    I've submitted this via the Feedback App multiple times now but since the Beta hasn't been updated, I don't know if this will be fixed.

    The short version of the crash log is basically saying:

    (I can post more if anyone wants, but figured this is the most relevant part)

    Anyone else having this issue? Haven't found anything online from anyone else, so I'm not sure if this is just me (and a problem with my hosted Exchange account, which works fine in Outlook 2011, FWIW).
     
  2. agaskew macrumors 6502

    Joined:
    Dec 3, 2009
    #2
    I can only say my Exchange hosted account (Sherweb) works fine with OS X Mail in the public beta - in fact its behaving a little bit better than in Outlook 2011.
     
  3. tethead thread starter macrumors 6502

    tethead

    Joined:
    Apr 13, 2005
    Location:
    NJ
    #3
    well that's even more perplexing then because mine is through Sherweb as well!!!

    :mad:
     
  4. scottweidig macrumors newbie

    Joined:
    Jan 22, 2012
    #4
    Goes boom...

    I have the exact same issue. Corporate exchange and Beta 5 mail app crashes with the same error report you are having. Beta 1-2 were fine. This issue started with Beta 3 and has continued. I have also tried the cache deletes etc with no success.

    Interestingly, iOS 8 B5 works just fine with my corporate exchange server...
     
  5. tethead thread starter macrumors 6502

    tethead

    Joined:
    Apr 13, 2005
    Location:
    NJ
    #5
    I don't have access to iOS 8 but I've never had issued with any of my iOS devices and Exchange. And I haven't really used Mail.app for it in a long time, basically since Outlook for Mac came out, so not sure if this is a new issue or one that has been a problem for a while perhaps... Maybe need to see if I can load it on my wife's machine which is still on Mavericks.
     
  6. tethead thread starter macrumors 6502

    tethead

    Joined:
    Apr 13, 2005
    Location:
    NJ
    #6
    Think I figured it out...

    Crashes without fail when syncing anything in my Exchange account where the folder has an apostrophe in it! Here is one of the messages in Console, for example:
    (i've put in XXXs to anonymize my data)
    ___

    So, if I go into my webmail (or via Outlook 2011) and rename that particular folder to not have an apostrophe in it, then it is fine! Pretty odd but so far it is allowing me to sync without any failures as I go through and remove each apostrophe.

    This appears to be a bug in Mail.app for Yosemite as these email folders have no problems loading in Outlook 2011 or any version of iOS, and previous versions of Mail.app for OS X as well.

    I submitted this as a reproducible bug via the Feedback Assistant so hopefully this is something that can be corrected before launch...
     
  7. kaduce macrumors newbie

    Joined:
    Nov 22, 2009
    #7
    YOU ARE THE BEST! I haven't been able to use Mail in weeks, this fixed the problem. I just took out the 's in my folder names and boom, no more crashing.
     
  8. tethead thread starter macrumors 6502

    tethead

    Joined:
    Apr 13, 2005
    Location:
    NJ
    #8
    I'm just glad I figured it out! Hoping :apple: can fix this before release as I don't think we're the only ones with an issue...
     
  9. agaskew macrumors 6502

    Joined:
    Dec 3, 2009
    #9
    Glad you figured it out ;)

    Now call me old skool if you wish (for I am), but I would never name files, folders or similar with spaces, apostrophes, commas, single/double quotes, colons, etc.

    Having spent years working with products that use databases in particular, I can just about stretch to dashes and underscores as separators. Not trying to be a smarty pants, just saying.

    Have a look at this if you will :D LINK
     
  10. tethead thread starter macrumors 6502

    tethead

    Joined:
    Apr 13, 2005
    Location:
    NJ
    #10
    funny...

    I grew up in the DOS era so yes I probably should know better, but others in my office are used to "human language naming" and have no concept of how computers actually work. FWIW, any standard character works just fine in all other apps that connect to Exchange (Outlook, EWS, and iOS).
     

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