Mail.app crashing error loop.

[bagelche]

I'm encountering an error loop in mail.app that I can't get out of. I get this error message over and over again until the program crashes.

“Some actions taken while the account “xxxxxxx” was offline could not be completed online.
Mail has undone actions on some messages so that you can redo the actions while online. Mail has saved other messages in mailbox “Apple Mail To Do” in “On My Mac” so that you can complete the actions while online.

Additional information: The IMAP command “APPEND” (to Apple Mail To Do) failed with server error: Invalid mailbox name..”

I was at a meeting today in a building without internet access. While there I composed several emails and made one todo. Now the error message just repeats as I press OK until mail.app crashes. Upon relaunch, again.

There is an INBOX.Apple Mail To Do folder and each time I press OK it adds another todo. I've tried deleting them all, but they just keep reproducing. The emails I wrote while offline have been sent successfully.

I am running 10.5 on a SR MBP which is stock other than I upped it to 4G ram last week--with no noticeably related issues.

How do I get out of this? Thanks.

 

[bagelche]

I've found a few other places that have identified the same bug. It seems to be an error in the way mail.app 3.0 handles Todos and Notes for an IMAP account while offline.

There were suggested remedies (seemingly temporary in nature, not bug fixes) of varying degrees of complexity.

Here's one of the easiest and it worked for me at this point:

Delete all entries in ~/Library/Mail/IMAP-email_address@mailserver/.OfflineCache . The folder is actually only accessible in shell since its a hidden directory.

For those of you without any Unix experience, this is still quite easy:

1. open terminal.
2. change directories using the command "cd", i.e. "cd Library" or "cd ~/Library/Mail" and change directories until you are in the ".OfflineCache" directory.
3. delete all the files in the .OfflineCache folder by typing "rm *".

That should do it.

For me, I guess I won't be using the Todos or Notes in mail.app until I see a bug fix on this.

 

[Rascal76]

Terminal dummy

I've found a few other places that have identified the same bug. It seems to be an error in the way mail.app 3.0 handles Todos and Notes for an IMAP account while offline.

There were suggested remedies (seemingly temporary in nature, not bug fixes) of varying degrees of complexity.

Here's one of the easiest and it worked for me at this point:


For those of you without any Unix experience, this is still quite easy:

1. open terminal.
2. change directories using the command "cd", i.e. "cd Library" or "cd ~/Library/Mail" and change directories until you are in the ".OfflineCache" directory.
3. delete all the files in the .OfflineCache folder by typing "rm *".

That should do it.

For me, I guess I won't be using the Todos or Notes in mail.app until I see a bug fix on this.

I've got the same problem, but I've got no idea how to use terminal. I've typed in "cd ~/Library/Mail" and all that changes is it goes from "~ <username>$" to "Mail <username>$" and waits, I presume, for an additional prompt - nothing else comes up. If I then type in "cd" it just goes back to the original prompt of "~ <username>$".

I'm so stupid when it comes to this stuff, but I was wondering if anyone has some slightly clearer instructions for a dummy like me? I would be hugely appreciative!!!

 

[Neil321]

I've got the same problem, but I've got no idea how to use terminal. I've typed in "cd ~/Library/Mail" and all that changes is it goes from "~ <username>$" to "Mail <username>$" and waits, I presume, for an additional prompt - nothing else comes up. If I then type in "cd" it just goes back to the original prompt of "~ <username>$".

I'm so stupid when it comes to this stuff, but I was wondering if anyone has some slightly clearer instructions for a dummy like me? I would be hugely appreciative!!!

Have you tried hitting enter after you typed in whatever?

 

[Rascal76]

Have you tried hitting enter after you typed in whatever?

Damn, I always forget to hit enter - kidding - but you know me well, something I would do

I just got it to work, but I had to keep adding each folder individually, eg. "cd ~/Library/", then "cd Mail", then "cd IMAP-###", then "cd .OfflineCache", then "rm *". But after each time I couldn't see what was in that directory. I'm sure it's just me not knowing how to use terminal, but thanks for the help

 

[kyleaa]

Damn, I always forget to hit enter - kidding - but you know me well, something I would do

I just got it to work, but I had to keep adding each folder individually, eg. "cd ~/Library/", then "cd Mail", then "cd IMAP-###", then "cd .OfflineCache", then "rm *". But after each time I couldn't see what was in that directory. I'm sure it's just me not knowing how to use terminal, but thanks for the help

the command to view the contents of a directory is "ls"

 

[twistedlegato]

My mail constantly crashes about 5 seconds after it's launched!

Help please