iPhone Mail app deletes inbox not junk

biloblue

macrumors newbie
Original poster
Sep 21, 2019
5
1
Hi, running IOS13.2 on IPhone X and using mail to sync a hotmail account. if I go into junk mail and select all and delete it wipes out my last month of inbox emails, and the junk mails stay in the folder.
This flaw is potentially fatal in losing important info and needs addressing immediately.

When it first happened yesterday I thought it was my error, but it’s done it again tonight.
 
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gwang73

macrumors 65816
Jun 14, 2009
1,112
474
San Francisco Area
I have the same issue and only with my hotmail account. Other accounts (iCloud and work exchange) junk folders delete properly. I haven't found any workaround except to stop deleting junk mail from my iPhone and doing it from the computer instead.
 

HeyKatie

macrumors 6502
Sep 7, 2012
458
49
Mine does this only if I try and delete all messages at once. If I delete them manually one by one it's fine. Super annoying.
 

rye9

macrumors 65816
Sep 20, 2005
1,336
74
New York (not NYC)
Same issue here. AppleCare was not helpful at all. They blamed the email host provider (AOL in this case). It's definitely an iOS mail issue, ugh. Any way to get my emails back?!
 

BrianBaughn

macrumors 604
Feb 13, 2011
6,530
1,021
Baltimore, Maryland
Sounds like a protocol issue on Apple's end if there are two different major services experiencing it.

In the case of Hotmail, were the accounts set up via Settings>Passwords & Accounts>Add Account>Outlook.com?