mail app issue help

[RyanMacm]

i went to a genius bar earlier to fix my mail notification on my macbook pro it's fixed in a way but now the notification says 25 even though the e-mails has been checked and read. And i read on the "help" tab for the mail app. it tells me to go to "connection doctor" now it shows me this but i don't know what to do to fix it. i've entered the password. here are pix of what has been done at the genius bar. help.

 

[Feed Me]

The second screenshot shows that you've got the dock badge enabled for All Mailboxes. The "25" badge means you have 25 unread emails hiding somewhere in your Mail folders other than your inbox.

As for the connection issues, I've no idea.
Make sure GMail and Live mail are set to allow mail clients to access them. I know GMail has an "allow SMTP" option that you must check to allow clients to connect.

 

[RyanMacm]

The second screenshot shows that you've got the dock badge enabled for All Mailboxes. The "25" badge means you have 25 unread emails hiding somewhere in your Mail folders other than your inbox.

As for the connection issues, I've no idea.
Make sure GMail and Live mail are set to allow mail clients to access them. I know GMail has an "allow SMTP" option that you must check to allow clients to connect.

Even though it says "25" there isn't 25 unread e-mails. I've checked. i just now removed all of the emails and re-added them back. still the same. How do i check allow SMTP. Where do i go?

 

[squeakr]

Did you check the trash as well, as they can hide there too. Goto Mailbox> Rebuild and try that to see if it works to clear the unread emails.

 

[RyanMacm]

Did you check the trash as well, as they can hide there too. Goto Mailbox> Rebuild and try that to see if it works to clear the unread emails.

Problem is fixed! thanks! ;]

 

[squeakr]

Got to the Menu bar in Mail Select Mailbox> Rebuild options on the menu.

 

[RyanMacm]

Got to the Menu bar in Mail Select Mailbox> Rebuild options on the menu.

But the Mail Connection Doctor isn't fixed.

Picture:

 

[squeakr]

Have you tried to delete the accounts and re-add them?

 

[RyanMacm]

Have you tried to delete the accounts and re-add them?

yes i have.

 

[RyanMacm]

Have you tried to delete the accounts and re-add them?

heres a more clearer pix of connection doctor.

 

[squeakr]

I would go into Preferences>Account and select one of the accounts at issue and then on the first tab go to the SMTP section and uncheck the use only this server checkbox. See if this corrects the connection doctor issue (as it is saying it is an SMTP error). If this fixes it, then you SMTP connection is being refused and you will not be able to send outgoing mail through their server (in this case GMail or Windows Live). This could be an issue with your provider as some don't allow SMTP forwarding to stop spammers from running spambots on a server on their system and require all outgoing through your provider's service.

 

[RyanMacm]

I would go into Preferences>Account and select one of the accounts at issue and then on the first tab go to the SMTP section and uncheck the use only this server checkbox. See if this corrects the connection doctor issue (as it is saying it is an SMTP error). If this fixes it, then you SMTP connection is being refused and you will not be able to send outgoing mail through their server (in this case GMail or Windows Live). This could be an issue with your provider as some don't allow SMTP forwarding to stop spammers from running spambots on a server on their system and require all outgoing through your provider's service.

I fixed it. Thank you for your help

 

[squeakr]

Glad it worked for you.