Mail App not working on Exchange: "The Exchange Server "null" is not responding."

Discussion in 'OS X Yosemite (10.10)' started by pabloordonez, Aug 19, 2014.

  1. pabloordonez macrumors newbie

    Joined:
    Aug 19, 2014
    #1
    Hi all,

    I recently updated to Yosemite DP 5, and the Mail app refuses to accept my College's "Mymail" email.

    On previous versions of OS X, it worked as soon as I input my login information. Now, every time that I try to set up the account, it doesn't go through and a message appears below the log-in window that says "The Exchange Server "null" is not responding. Try checking the network connection...the server might be temporarily unavailable."

    It's not a server issue, because my iPad on iOS 7 works the Exchange email as well as before--it's not an issue there.

    I found nothing like this issue using the search function in the forum, so I thought I'd post.

    Thanks!

    Pablo

    Picture of error message attached.
     

    Attached Files:

  2. jbryant705 macrumors newbie

    Joined:
    Jan 18, 2011
    #2
    I'm having the same issue. Mail and Calendars were actually working but Contacts wasn't. So I deleted the account from internet accounts and tried re-adding it and now I'm getting the same message as you.

    Did you ever find a solution?
     
  3. djlythium macrumors 6502

    djlythium

    Joined:
    Jun 11, 2014
    #3
    I figured it out!

    To get around the Exchange error in OS X Yosemite's Mail.app client, you must trick the system's auto-discovery mechanism.

    Step 1: System Preferences > Internet Accounts > Exchange:
    • In the 'Name' box: add whatever name you want.
    • In the 'Email Address' box: add your email address with a misspelling in the domain section (e.g., instead of "yourname@domain.com", enter it as "yourname@domain1.com"). This will force Mail to "auto-discover" for @domain1.com.
    • In the 'Password' box: enter your real password for your actual "yourname@domain.com" email address.
    • Hit 'Continue'.

    Step 2: Now, you should see the 'Account Settings' window.
    • Leave the 'Description' box empty.
    • In the 'User Name' box: enter the full, real "yourname@domain.com" email address.
    • Your 'Password' should already be filled in with what you entered in the previous window.
    • In the 'Server Address' box: enter the Exchange IMAP address. In my situation dealing with Office 365, it was 'outlook.office365.com'.
    • Hit 'Continue'.

    Step 3: THIS IS CRUCIAL: Now, you should see the 'Account Summary' window with the fake "yourname@domain1.com" email address. DO NOT HIT 'CONTINUE'! If you do, you will have to delete the account and start over.
    • Hit 'Back' 2 times until you reach the starting window where you first entered the fake "@domain1.com" address.
    • Fix the "yourname@domain1.com" address to reflect your real address "yourname@domain.com".
    • Hit 'Continue' and it should now all work.

    IF IT DOES NOT WORK, PLEASE LET ME KNOW BY REPLYING TO THIS THREAD! WE'LL GET THROUGH THIS HICCUP!

    Be advised: this is a workaround for Mail.app on OS X Yosemite PB3.
     
  4. haiderimam macrumors newbie

    Joined:
    Sep 19, 2014
    #4
    It worked

    Genius! Thanks, 2 hours of stress ended.
    Thanks.
    :cool:
     
  5. BabaYaga macrumors newbie

    BabaYaga

    Joined:
    Sep 25, 2014
    #5
    Thank you! Do you happen to know the workaround for Contacts not syncing properly?
     
  6. Kasalic macrumors regular

    Joined:
    Jan 20, 2011
    #6
    Not had any issues and I run 3 Exchange accounts (2 x 2010 and 1 x 2013 on premises server) on my MacBook Pro with Yosemite PB3. Is this due to incorrect auto discovery setups on the servers?
     
  7. elcidroyale macrumors newbie

    Joined:
    Aug 25, 2014
    #7
    THANK YOU!!! Was so frustrated. All is well now.


     
  8. Tetrikus macrumors newbie

    Joined:
    Oct 1, 2014
    #8
    It looks to me like this workaround is not working anymore (in the GM Release). :( I just tried these steps, but whenever I go back the two steps, adapt the mail address and click continue again, it does a search again and this results in the same error message as before.

    Can anyone confirm, that it isn't working anymore?

    Is there another solution to trick the auto-discovery?

    Thanks in advance,
    Tetrikus
     
  9. MacDarren macrumors newbie

    Joined:
    Mar 16, 2004
    #9
    Had this problem for some time and just stumbled across the solution above...worked for me oct 14 running System Version: OS X 10.10 (14A388b)
     
  10. saularteaga macrumors newbie

    Joined:
    Oct 16, 2014
    #10
    It works for me! Thank you!!!

     
  11. GregND macrumors member

    Joined:
    Nov 12, 2002
    #11
    Ugh

    Apparently this bug has not been fixed in the final release!?! The workaround worked great for me. Thanks for the info.
     
  12. GregND macrumors member

    Joined:
    Nov 12, 2002
    #12
    An easier workaround

    Actually - - you don't have to go through all of this putting in the wrong address and then backing up to fix it. Follow these steps:

    System Preferences > Internet Accounts > Exchange:
    • In the 'Name' box: add whatever name you want.
    • In the 'Email Address' box: add your email address
    • In the 'Password' box: enter your real password
    • HOLD DOWN THE OPTION KEY and Hit 'Continue'.
    this will bring up the next screen where you can add the server address.
    • In the 'Server Address' box: enter the Exchange IMAP address. In my situation dealing with Office 365, it was 'outlook.office365.com'.
    • Hit 'Continue'.

    Now, you should see the 'Account Summary' window
    • Hit 'Continue' and it should now all work.
     
  13. hagar macrumors 6502a

    Joined:
    Jan 19, 2008
    #13
    While this workaround allows me to add the account, Mail keeps asking for the password. However, all mails are arriving, and I can send messages. Still, every 15 seconds, the box asking for the password pops up.

    Any ideas?
     
  14. AnorexicPig macrumors 6502

    AnorexicPig

    Joined:
    Dec 12, 2012
    Location:
    Winnipeg,Canada/New Delhi India
    #14
    Wow, surprised this bug existed in the final release. Thanks a lot, this worked like a treat. People who post solutions like you did to genuine problems is the reason why I love macrumors.
     
  15. emt1 macrumors 65816

    Joined:
    Jan 30, 2008
    Location:
    Wisconsin
    #15
    Thanks! I can't believe I had to do this on the final version. Embarrassing for Apple.
     
  16. frankly macrumors 6502a

    frankly

    Joined:
    May 6, 2003
    #16
    I actually started having this problem in Mavericks last month. I was hoping that it was an issue that Yosemite would fix. When I didn't I started searching and found this solution. It worked great!

     
  17. jjohnson985 macrumors newbie

    Joined:
    Oct 20, 2014
    #17
    Little Assistance - Exchange Password Issues w/ MacMail

    good morning,

    i have tried the different options you have suggested, but they don't appear to solve the issue with Exchange. I am unable to change the email address as suggested as well.

    I would recommend any suggestions...

    Thanks.
     
  18. mjudd macrumors newbie

    Joined:
    Oct 20, 2014
    #18
    RE: Little Assistance - Exchange Password Issues w/ MacMail

    I have the account setup but still no Joy. It will not accept the password. I set on the phone with Apple on Saturday and they couldn't figure it out.

    If anyone figures this out any help would be great.

    Thank,
     
  19. frankly macrumors 6502a

    frankly

    Joined:
    May 6, 2003
    #19
    I tried this after finding it on another forum and it did not work at all. The longer method posted in this forum does work.
     
  20. jjohnson985 macrumors newbie

    Joined:
    Oct 20, 2014
    #20
    Exchange Server not responding Mail App - Steps? Suggestions?

    Thanks Frankly. However, the steps you provided don't match the options available, so still kind of dead in the water. Any other suggestions?

     
  21. dadzilla macrumors newbie

    Joined:
    Oct 21, 2014
    #21
    Try deleting keychain entries for "exchange"

    The other tips here did not work for me, but simply searching Keychain Access for instances of "exchange" and deleting all the keys related to the account did the trick.
     
  22. jjohnson985 macrumors newbie

    Joined:
    Oct 20, 2014
    #22
    Keychain Access & Instances of Exchange Assistance

    Good idea, but would you be able to provide the steps? I would appreciate it. Thanks.

     
  23. dadzilla macrumors newbie

    Joined:
    Oct 21, 2014
    #23
    Steps for cleaning out old keychain keys

    1. Open up the Keychain Access application (in your Utilities folder).
    2. Search for "exchange"
    3. Select and delete any keys that seem related to your Exchange account
    4. Select the iCloud keychain and repeat the above steps
    5. Now try setting up the account again and it should work.
     
  24. jjohnson985 macrumors newbie

    Joined:
    Oct 20, 2014
    #24
    Partially worked. Added Exchange back and it didn't ask for the password again immediately, but within 1 minute back to where I was originally.
     
  25. frankly macrumors 6502a

    frankly

    Joined:
    May 6, 2003
    #25
    I didn't post steps. I referred to the steps in this post
    http://forums.macrumors.com/showthread.php?p=19723960#post19723960

    The ones I was quoting I noted do not work. The ones in the link above do work. If there is something you are unable to find in the steps from the link above let me know. I'm not sure which steps you are referring to that do not match.
     

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