Mail app questions (Comcast/Xfinity set up)

Reesche

macrumors member
Original poster
Mar 31, 2005
51
1
Spokane, WA
I have been having some trouble with my MAIL app not sending or receiving e-mails. I believe it may be some of my set up settings via iCloud setting and my Mail setting (comcast/Infinity) ISP. I have contacted Comcast to get tech help....we tried sending and receiving e-mail with and without attachments via their mail client in Firefox and everything went through fine. So they threw their hands in the air and said to try somewhere else... Apple?

I have been using Mail.app for years....with no trouble (till now)

I would like to send some screen shots to you to see what is wrong. Please respond and I will do so.

Note: Attached are 2 jpegs 1. Mail Preferences 2. iCloud Preferances - not sure how iCloud works with Mail.

Thank you very much!
Sincerely,
Reesche

Mac Pro
El Capitan 10.11.6
Firefox 51.0.1
Mail.app
 
Last edited by a moderator:

ApfelKuchen

macrumors 68040
Aug 28, 2012
3,662
2,266
Between the coasts
Nothing there looks awry.

Open Connection Doctor from Mail > Windows menu, and see what it tells you. It could be something as simple as updating your password.

Your Apple ID is also your Comcast email address, but since your Comcast mail account is at the top of the list, it means it was created first. That's a good thing.

Leave Mail disabled in iCloud Preferences.

I wouldn't call signing into the comcast.net web site to access mail to be using a "client," (it's a web page, not a dedicated mail program), but the fact that you can access your mail there proves you know your Comcast password. It doesn't prove whether the server settings you're using for the Mail app are the correct ones.

You can confirm your Comcast mail server settings here: https://www.apple.com/support/mail-settings-lookup/
 

Reesche

macrumors member
Original poster
Mar 31, 2005
51
1
Spokane, WA
Thank you for your reply! Here are some other screen shots for you to look at....... Nothing has been changed as of now. Reesche
 
Last edited by a moderator:

campyguy

macrumors 68040
Mar 21, 2014
3,413
951
Two bits. First, you've got your account information pretty clearly shown in your screen shots - not what I'd do…

Second, you have designated Port 465 in your Settings, which is Comcast's "Only If Needed" outgoing port (also not the one in your final screen shot - which is their recommended use of Port 587). I use 587 and have no issues with my account. Every other setting looks correct. Cheers…

https://www.xfinity.com/support/internet/email-client-programs-with-xfinity-email/
 

Reesche

macrumors member
Original poster
Mar 31, 2005
51
1
Spokane, WA
Two bits. First, you've got your account information pretty clearly shown in your screen shots - not what I'd do…

Second, you have designated Port 465 in your Settings, which is Comcast's "Only If Needed" outgoing port (also not the one in your final screen shot - which is their recommended use of Port 587). I use 587 and have no issues with my account. Every other setting looks correct. Cheers…

https://www.xfinity.com/support/internet/email-client-programs-with-xfinity-email/
[doublepost=1488992060][/doublepost]Campyguy.....Your right......about my screen shots. Didn't think that would be a security issue. I should have blurred them out.

CAN SOMEONE REMOVE MY SCREEN SHOTS SHOWING MY INFORMATION?

Thank you.

Reesche
 
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