Mail - corrupt jpegs

Discussion in 'Mac Basics and Help' started by gwales123, Jan 9, 2015.

  1. gwales123 macrumors member

    Joined:
    Jul 27, 2003
    Location:
    Eastwood NSW Australia
    #1
    O.P.
    My mum rang me this morning – ready to throw her iMac away...

    She has had an ongoing problem with photos being sent which are somehow getting corrupted – missing parts, grey and blue banding, etc.

    I was actually able to replicate this on my own PC using my dotmac account, so it's not her computer and it's not the image and it's not Mail. It must be something to do with the servers at Apple.

    Has anybody else experienced this? I haven't found much in the big webland.

    I suspect it is caused by slow upload speeds, and the connection timing out or something.
     
  2. gwales123 thread starter macrumors member

    Joined:
    Jul 27, 2003
    Location:
    Eastwood NSW Australia
    #2
    Jpegs are fine in the cloud (iCloud.com), so it's Apple Mail that isn't handling the files properly.

    It's unlikely that Apple is going to provide a fix for this, I'd say, as it's probably old software not working with newer software.

    And if that's the case it's not acceptable.
     
  3. cruisin macrumors 6502a

    cruisin

    Joined:
    Apr 1, 2014
    Location:
    Canada
    #3
    Have you tried a tiny picture that will quickly upload?

    I just tried my @iCloud.com account and it sent a 5mb photo as expected from Mail.

    This link may help.
     
  4. gwales123, Jan 10, 2015
    Last edited: Jan 11, 2015

    gwales123 thread starter macrumors member

    Joined:
    Jul 27, 2003
    Location:
    Eastwood NSW Australia
    #4
    I think it has to do with older version of OSX and what we might call legacy software. She's probably on Leopard, I'd have to check that. but I think so.
     

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