Mail issue

Discussion in 'OS X El Capitan (10.11)' started by punio75, Jan 6, 2016.

  1. punio75 macrumors member

    punio75

    Joined:
    Oct 2, 2015
    Location:
    Lincolnshire, UK
    #1
    I've just used Migration Assistant to move from a macbook pro to macbook.

    Everything seems to have transferred across.

    However I do have an issue with Mail.

    I do have two email accounts on mail, the key one i need access to is an outlook.office365 account.

    I can access it through Safari so I'm not completely lost.

    However on mail, all I get is popup for both accounts 'Mail password required' and no access.
    I dont remember the passwords to either (Ive tried a few!) , nor can I see them in keychain.

    Anyone had this problem?
     
  2. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #2
    Can you get the password via Safari>Preferences>Passwords?
     
  3. punio75 thread starter macrumors member

    punio75

    Joined:
    Oct 2, 2015
    Location:
    Lincolnshire, UK
  4. BrianBaughn macrumors 601

    BrianBaughn

    Joined:
    Feb 13, 2011
    Location:
    Baltimore, Maryland
    #4
    There's not an entry for login.microsoftonline.com?
     
  5. KALLT macrumors 601

    Joined:
    Sep 23, 2008
    #5
    You might want to check the application Keychain Access in Applications > Utilities as well, particularly the login keychain. If the password is stored on your device, then it's there. Otherwise you may be relying on cookies in which case it is probably impossible to retrieve the password.
     
  6. punio75 thread starter macrumors member

    punio75

    Joined:
    Oct 2, 2015
    Location:
    Lincolnshire, UK
    #6
    When I am in keychain access I can see a list of logins.

    However when I try to 'show' a password I get

    'Access to this item is restricted (-67701)'
    --- Post Merged, Jan 10, 2016 ---
    Interestingly one of the email accounts is on my iPhone. This is a virgin mail account which i can access through their site and in my phone.
    Just Mail which is acting up- guess I'll have to give up on it.
    I tried to type these settings into mail on my mac to no avail
     
  7. punio75 thread starter macrumors member

    punio75

    Joined:
    Oct 2, 2015
    Location:
    Lincolnshire, UK
    #7
    Update-
    One account now works on Apple Mail- the virginmedia account
    However the Office365 does not:

    I now can't access it anywhere! This is my work email- nightmare!
    On the office365 website it asks for my login- username is there but it needs the password.
    The latest is:

    Your account is not enabled for password reset
    We're sorry, but your administrator has not set up your account for use with this service.

    If you'd like, we can contact an administrator in your organization to reset your password for you.

    I wasn't aware it was set up by anyone else!!!!!
     

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