Mail issues on certain wifi connections

Discussion in 'iOS 5 and earlier' started by 3587, Jul 3, 2012.

  1. 3587 macrumors 6502a

    Joined:
    Mar 23, 2008
    #1
    My iPad at work will not send/receive email over their wifi network using the built in Mail app and my me.com account. However, a co-working with a Hotmail account is having not issues using his Mail app. What gives? Is there a way around this?
     
  2. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #2
    I would have initially said a firewall issue but if your co-worker can send fine, that wouldn't seem to be the case at second glance. Hotmail and iCloud both use port 587 for the outgoing email settings, so if 587 was blocked, neither you nor your co-worker would be able to send. Your iPad, is it running iOS 5.0, 5.01, 5.1, 5.1.1? Compare with your colleague the version of iOS and update if necessary, or maybe contact whomever administers the network at your workplace.
     
  3. JMG macrumors 6502a

    JMG

    Joined:
    May 4, 2006
    #3
    Will it connect to the Internet at all? You may have to give your it guy your Mac address.
     
  4. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #4
    MAC address filtering would prevent network access entirely, not just sending emails.
     
  5. JMG macrumors 6502a

    JMG

    Joined:
    May 4, 2006
    #5
    What about a login to get out of the walled garden? OP, open up safari and try to access the Internet.
     
  6. 3587 thread starter macrumors 6502a

    Joined:
    Mar 23, 2008
    #6
    Yes, the iPad connects to the wifi just fine. It's just that the Mail app will not send/receive. My IT department will NOT adjust their settings, that's why I'm looking for a work around.

    My co-worker has his iPad setup with a Hotmail account, his Mail app works just fine. I tried to determine the port settings for his, but there is no advanced settings, looks like its all preset.

    If Apple would allow the iPad to access the iCloud website it'd work, but that just shoots you to the app.

    What settings can I try? Can I set it up like Hotmail somehow?
     
  7. JMG macrumors 6502a

    JMG

    Joined:
    May 4, 2006
  8. 3587 thread starter macrumors 6502a

    Joined:
    Mar 23, 2008
    #8
    On 3G yes. On wifi no. Even when I'm not on the public wifi it doesn't work.
     
  9. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #9
    Create a free Hotmail account and put it on your iPad to see if it works. Or have your co-worker try his iCloud account. Without more information it sounds like your company is blocking iCloud e-mail.
     
  10. takeshi74 macrumors 601

    Joined:
    Feb 9, 2011
    #10
    Nope. Hotmail is either set up as MS Live or ActiveSync (Exchange). Neither is applicable to iCloud.

    So it doesn't work on any WiFi (home, public, etc)? Your subject says "certain WiFi connections".
     

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