Mail Issues... Please Help!

Discussion in 'macOS' started by florio, Sep 17, 2006.

  1. florio macrumors member

    Oct 20, 2003
    Castlegar, BC Canada
    Here is the issue. I opened mail yesterday and the screen is displaying some funky fonts with the email messages and in the actual application text as well. I didn't do anything other than update iTunes and the standard software updates. I am not sure if an update was done in the last few days or not.

    The font that it has converted to using is some Helvetica Fractions font. It is weird, because sometimes only some email message text is affected. I have no idea what to do.

    I took some pictures with grab but my ftp site is not running so how else can I post them? Could someone post them for me. my email is if any of you are willing to do it for me. I would appreciate it.

    This is what I have tried so far.

    1. removed the preference file... etc, but it didn't change anything.

    2. I tried changing the fonts with Mail>preferences... but nothing.

    3. I tried to locate Helvetica Fractions with the System and User font folders and it isn't in there. I have a separate fonts folder in Users/Shared.

    4. I have extensis suitcase X1 installed on my computer, but the font is not activated. Also, I have disabled it as a login startup item and restarted the computer numerous times, but nothing. I have never had problems with suitcase

    5. I created a new user account on my machine and it does not display the same font problems as on my user...

    Where to next?
  2. mad jew Moderator emeritus

    mad jew

    Apr 3, 2004
    Adelaide, Australia
  3. florio thread starter macrumors member

    Oct 20, 2003
    Castlegar, BC Canada
    i just have realized that this font issue is system wide on my user account only. All the default system fonts have gone to Helvetica Fractions... but where can it be changed?

    Fontbook has no record of tis font.

    Also, I tried going to the link to attach/upload pics, but the whole webpage is being displayed in that font and can't understand a thing.

    Can I email you the pics?

  4. florio thread starter macrumors member

    Oct 20, 2003
    Castlegar, BC Canada


    here are the pics... i am posting from a different user on my machine...
  5. Mitthrawnuruodo Moderator emeritus


    Mar 10, 2004
    Bergen, Norway
  6. jkidwell macrumors newbie

    Sep 25, 2006
    Please check out our Font Management Best Practices Guide

    There are a number of ways that a font can cause issues on your system. It is possible that one of your fonts has become corrupt, and is causing your display problems. I would recommend that you restore a backup copy of your fonts to see if that is the issue.

    For future font organization, please take a moment to download a read our Font Management is Mac OS X Best Practices guide from: This document will give you a good process of cleaning up your potential font mess, as well as set you up to prevent future font mishaps.

    With the newest version of Suitcase, Suitcase Fusion, you are able to store all of your fonts in a secure Font Vault. This vault is portable, and can be easily backed up on a daily basis. So, if your hard drive fails, you'll have a backup vault with all of your fonts that can easily be installed on your new drive.

    If you have other font management related questions, please take a moment to visit our new Extensis Forums at Here you can ask questions of other users, and get some fairly immediate feedback.

    You can also contact our free technical support from the following page:


    Jim Kidwell
    Technical Product Specialist

Share This Page