Mail junks messages from known senders

Discussion in 'Mac Apps and Mac App Store' started by bbell2000, May 13, 2009.

  1. bbell2000 macrumors newbie

    Joined:
    Nov 9, 2007
    #1
    I have an iMac and a MacBook Pro. Mail is configured exactly the same on both. Specifically:

    1) Under Preferences->Junk->Exempt: the "Sender of message is in my Address Book" is checked.
    2) There are no Rules other than the default.

    Junk filtering works well on the MacBook Pro (a newer install that has been "learning" for a month or two. The iMac on the other hand insists on moving messages from known senders to the Junk folder. By known sender, I mean addresses that are in my address book. The iMac is 2 years old so I'm assuming it has "learned" much more about junk mail than the MacBook.

    Can anyone give me suggestions as to how I can fix this? I'd be willing to reset the junk history on the iMac if someone can tell me how.

    Both systems are running up-to-date Leopard.

    Thanks.
     
  2. MisterMe macrumors G4

    MisterMe

    Joined:
    Jul 17, 2002
    Location:
    USA
    #2
    It appears that you have tried to program the virus filter. Reset the filter. Put it back in training mode. Train it by example only.
     
  3. bbell2000 thread starter macrumors newbie

    Joined:
    Nov 9, 2007
    #3
    Are you referring to the Advanced setup on the Junk tab? If so, then yes... I tried to configure the filter to move message to junk if and only if all of the following are true:

    Sender is not in my address book
    Sender is not in my previous recipients
    Message is not addressed to my full name
    Message is junk mail.

    If that's not what you're referring to, please elaborate. I can't find anything in Mail Preferences referring to a "virus filter" and therefore have no idea how I'm supposed to reset it.
     

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